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Sep 30, 2015 4:37 PM in response to jaimegcrawfordby Demo,★HelpfulHow long have you been waiting for the backup to complete? If you haven't backed up in a while, it can take 20-30 minutes, or longer if you have Gigs of content to backup.
Get help backing up your device in iCloud - Apple Support
Just before I updated my iPad Air 2 and my iPhone 5S to iOS 9, I had not backed up with iCloud for a couple of weeks. My primary backups are with iTunes. It took about 30 minutes to backup the iPad and over 20 minutes to backup the phone. Watching the progress bar was deceptive because it appeared to be stalled and suddenly it just jumped and then started moving so that I could see actual movement on the progress bar.