HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
doxierock

Q: itunes not recognizing my iphone

Latest version of ITunes installed on PC (Windows 10) not recognizing my updated IPhone 6 plus cannot sync.  Computer recognizes iPhone but iTunes does not.

iPhone 6s Plus, iOS 9.0.2

Posted on Sep 30, 2015 5:19 PM

Close

Q: itunes not recognizing my iphone

  • All replies
  • Helpful answers

  • by mooness,

    mooness mooness Sep 30, 2015 9:39 PM in response to doxierock
    Level 1 (0 points)
    Sep 30, 2015 9:39 PM in response to doxierock

    This is very frustrating as I have been ringing apple for support for 3 days and still no call be,  I keep making a new time and no call back, before I upgraded itunes, my phone was recongnised fine, both my ipads are not recognised either.  I even brought a new apple cable which is bloody expensive and still no bloody joy.

  • by pushapj,

    pushapj pushapj Oct 1, 2015 3:45 AM in response to doxierock
    Level 1 (0 points)
    Oct 1, 2015 3:45 AM in response to doxierock

    I am also facing the same problem.

    My phone iPhone 6 with iOS 9.0 is not recognised by iTunes.

    I have checked for its driver & it says that latest driver installed ( MTP USB Device)

    Please help me