no mail sounds after installing El Capitan

An old thread but my input may still be helpful to some people since this worked for me today. I have El Capitan 10.11.6. After trying all of the usual things suggested, I noticed in System Preferences, Sound, where it says, "Play sound effects through:", that pull-down selector just said "Selected sound output device". I clicked on it and changed it to "Internal Speakers" and my incoming Mail sound now works again.

Hello plind,

Thanks for using Apple Support Communities.

If you're not hearing any Mail sounds, then I suggest checking your Mail Preferences to ensure the option "Play sounds for other mail actions" is checked, and the New messages sound is also enabled.

General preferences - Mail Help

Take care.

Hi plind,

Thanks for that additional information. The next option I'd like you to check is "Play user interface sound effects." This option should be checked, and it's located in System Preferences > Sound, under the Sound Effects tab. If it is checked there, then I next suggest booting your Mac into safe mode, and seeing if the issue persists. Please report back with your findings!

1. Choose Apple menu > Shut Down.

2. After your Mac shuts down, wait 10 seconds, then press the power button.

3. Immediately after you hear the startup tone, hold down the Shift key.

   You should press the Shift key as soon as possible after you hear the startup tone, but not before.

4. Release the Shift key when you see the gray Apple logo and progress indicator.

To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

OS X Yosemite: Start up in safe mode - Even Though this says Yosemite, the same applies to El Capitan.

Cheers.

I have the same problem; i.e. no incoming mail sounds since updating to El Capitan. Have tried all your suggestions but so far to no avail!. Is there a solution to this yet? This appears to be the only issue with the installation of El Capitan I have. Any help appreciated!

This fix worked in Yosemite Mail....

System Preferences > Notifications > Make sure Do Not Disturb is not selected.

Thank you dianeoforegon. The 'Do Not Disturb' in Notifications is NOT selected but I still have no mail sounds for incoming mail in El Capitan.

I have the same issue, Mail seems to function fine otherwise but I get no sound for arriving mail in "Inbox" or the sound when I click "Get Mail" to force a check - I do get the "Whoosh" on sending though.

Tried booting into Safe Mode and back, no luck - unchecked the sound options in Mail Preferences, deleted custom sound file from Sounds Folder then reversed process, no luck. Do Not Disturb is not set.

This and the fact I lost my Scanner are the only two issues - resolved scanner by deleting/resetting printers, reinstalled both Apples and Printer manufactures software and re Added Printer under Printers & Scanners Pref pane.

Will watch this thread to see if anyone comes up with a fix.

Thanks SiHancox, I am having exactly the same problem as you described, let's hope there is fix soon!

Same issue with Mail receipt sound here. I also tried the same steps you described. Even creating a rule to play a sound when receiving mails doesn´t help.

I hope this will be fixed soon! Very annoying 😠. Does Apple by any means read here?

Hi, I had the same issue and found this link. Obviously that happened before. Well, setting up the suggested sound rule fixed the problem for me, even after I removed it later.

After an hour with Apple tech. support, a supervisor confirmed there is an issue (bug) and it is expected to be solved with the next update. Nice people BTW. 😎

@franmedia, unfortunately the sound Rule did not work for me.

Thank you RickiKing, Now we know its a "bug" let's hope the fix is not to far off! Much appreciated. (The sound rule did not work for me either!)

I'm experiencing the same problems as everyone else. I'm also finding that the Alerts/Banners are not functioning in Mail. Have tried everything to correct this, including disabling 'Do not Disturb' etc., but to no avail. Is this something you are finding also?

Same for me, read your post and checked mine - no Banners. Nocked off "Do not Disturb", unchecked/rechecked various options but still no luck, could it be connected with the lack off sound issue - both somehow not being triggered on incoming mail.