Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Volume buttons on keyboard no longer work

The volume up and down buttons on my bluetooth keyboard stopped working after I upgraded my 2013 iMac to El Capitan. Please fix.

iMac (27-inch, Late 2013), OS X El Capitan (10.11)

Posted on Sep 30, 2015 6:46 PM

Reply
Question marked as Best reply

Posted on Oct 1, 2015 1:27 PM

Happy to help, but first we’d need to know just a bit more information about your situation:


1. Can you share the kind or brand of keyboard that you are having issues with (Apple, 3rd party)?


2. If possible, can you test the keyboard with a different computer and see if the volume keys still don’t work?


3. If possible, can you test a different Bluetooth keyboard with your iMac and see if the volume keys are working?



If you can report back on the outcome of these tasks above, we can go from there!

18 replies
Question marked as Best reply

Oct 1, 2015 1:27 PM in response to Edward74205

Happy to help, but first we’d need to know just a bit more information about your situation:


1. Can you share the kind or brand of keyboard that you are having issues with (Apple, 3rd party)?


2. If possible, can you test the keyboard with a different computer and see if the volume keys still don’t work?


3. If possible, can you test a different Bluetooth keyboard with your iMac and see if the volume keys are working?



If you can report back on the outcome of these tasks above, we can go from there!

Oct 21, 2015 7:21 PM in response to brenden dv

I also have this issue. Answer for Brenden Dv’s question


1.) I used Apple wireless keyboard which manufacture in 2009, and I used Macbook Air with OS X EL Capitan


2.) The keyboard can work properly with other OS X Yosemite computer


3.) My friend’s wireless keyboard, which bought in 2014, can work properly with my computer


In addition, this wireless keyboard which is not working with OS X EL Capitan. How can I set back as factory-fresh state, I wanna repair as a new one to test whether work or not

Oct 21, 2015 7:36 PM in response to Edward74205

Hi All,


I found a solution which is worked for me, FYI


I google "apple bluetooth keyboard factory-fresh state" and find the way to reset the keyboard

http://davemeehan.com/technology/how-to-reset-an-apple-wireless-bluetooth-keyboa rd-mouse-or-trackpad


Holding down the power button at least 3 sec

Keep held down the power button through the entire pair process

Volume buttons on keyboard no longer work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.