Wayne V. Hall

Q: All my email is gone!

I just upgraded to El Capitan and all my email is gone from my inboxes! HELP!!! How do I get it back?

Posted on Sep 30, 2015 6:42 PM

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Q: All my email is gone!

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  • by Wayne V. Hall,

    Wayne V. Hall Wayne V. Hall Sep 30, 2015 8:01 PM in response to dianeoforegon
    Level 1 (15 points)
    Sep 30, 2015 8:01 PM in response to dianeoforegon

    Okay, I think you don't have a full grasp of the issue. I am able to receive new mail just fine. What is gone is all the old mail from my inbox and sent items, essentially everything above my smart mailboxes. I have sent test emails from my accounts back and fourth and I received the notices of the replies to this post. What I have lost is everything that was in my mail file prior to the upgrade (with the exception of items I moved to folders on my hard drive).

  • by EVISCERATOR,

    EVISCERATOR EVISCERATOR Sep 30, 2015 8:03 PM in response to Wayne V. Hall
    Level 1 (117 points)
    Sep 30, 2015 8:03 PM in response to Wayne V. Hall

    I thought I had lost the mail boxes that I had stored on iCloud.  I noticed a + and a hide or show button next to iCloud mail box.  I hit show and my mail boxes reappeared.  Hope this helps.

    Tom

  • by Shyrak,

    Shyrak Shyrak Sep 30, 2015 8:03 PM in response to BritinUSA
    Level 1 (0 points)
    Sep 30, 2015 8:03 PM in response to BritinUSA

    HAHAHA!

     

    Brilliant.

     

    Didn't even know it was there.

     

    You are a champ, thanks mate! All good so far.

  • by EVISCERATOR,

    EVISCERATOR EVISCERATOR Sep 30, 2015 8:05 PM in response to Shyrak
    Level 1 (117 points)
    Sep 30, 2015 8:05 PM in response to Shyrak

    Glad I could help!  Welcome to El Capitan.

  • by Wayne V. Hall,

    Wayne V. Hall Wayne V. Hall Sep 30, 2015 8:05 PM in response to BritinUSA
    Level 1 (15 points)
    Sep 30, 2015 8:05 PM in response to BritinUSA

    Wow ... Britin ... you are a lifesaver. I have used this before and forgot all about it in my initial panic. It has corrected the issue and all is well in my world once again!

  • by danielidc,

    danielidc danielidc Sep 30, 2015 8:12 PM in response to BritinUSA
    Level 1 (4 points)
    Video
    Sep 30, 2015 8:12 PM in response to BritinUSA

    Hi BritinUSA,

     

    Thanks for sharing. When I tried rebuild and the apple mail did not initiate anything. It looks like nothing is happening.

  • by BritinUSA,

    BritinUSA BritinUSA Sep 30, 2015 8:19 PM in response to danielidc
    Level 1 (49 points)
    Sep 30, 2015 8:19 PM in response to danielidc

    So when you select a Mailbox that has no mail items in it the MailBox/Rebuild does not work ? I think you need to do it for each Mailbox, did it work on any of them ?

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 8:21 PM in response to Shyrak
    Level 5 (5,386 points)
    Mac OS X
    Sep 30, 2015 8:21 PM in response to Shyrak

    Look to see if the messages exist in your User's Library. (see below). If the messages exist, you might need to rebuild the folder and/or reindex your Spotlight cache files.

     

    In your User's Library, scroll down to Mail folder. Inside you'll see a V2 and V3 folders.  V2 is the older format.

     

    Imported messages and POP Messages were stored in Mailboxes folder. Now that the names are numbers it's harder to tell which account holds your data. Look inside each folder to determine which is the correct Mailboxes folder. Unless you moved the Imported emails and deleted the Import folder you should see something like this. Using column view click on Import.mbox and see if you see your messages inside. You'll need to drill down to see the messages. I have one message in this Import folder.

     

    mailboxes..png

     

    9BE2DCEA-42E2-4520-81B1-5FB4C43E652D/

    58C52118-7830-4962-BF48-DD672B225083/

    730D4234-5228-41E8-839A-310FC2A69004/

    9082A243-BAC9-4C69-8D46-58005F095A34/

    047978CF-D663-4EC9-8F5E-843582C0C9C4/

    C7AA1753-CDA7-4C5D-9505-05B73B565A50/

    C9A984AA-A145-4988-8279-B93445951DAB/

    MailData

     

     

    V2 Names:

     

    AosIMAP-xxx

    AosIMAP-xxxx

    EWS-diane@xxx@outlook.office365.com

    IMAP-diane@xxx

    Mailboxes

    MailData

     

    Show User's Library

     

    The User's Library folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

     

    Finding the User Library Folder

    http://www.takecontrolbooks.com/resources/0167/site/chap11.html#FindingtheUserLi braryFolder

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 8:24 PM in response to danielidc
    Level 5 (5,386 points)
    Mac OS X
    Sep 30, 2015 8:24 PM in response to danielidc

    Try using Rebuild under Mailbox in the Menu bar. You'll need to do this for each folder. Let us know if this works.

     

    Rebuild.png

  • by leroydouglas,

    leroydouglas leroydouglas Sep 30, 2015 8:28 PM in response to Wayne V. Hall
    Level 7 (23,378 points)
    Notebooks
    Sep 30, 2015 8:28 PM in response to Wayne V. Hall

      

      

    You should have a current Back Up plan in place otherwise just a matter of time before more is lost.

     

    Super Duper boot clone

    Carbon Copy Cloner

    Time Machine

     

    You might check you Local Snapshots and see if the made it through the upgrade intact, it may be a saving grace, I have no idea.

     

    About Time Machine local snapshots - Apple Support

     

     

    *update :  yes it looks like local snapshots did make it through intact with the upgrade.

  • by danielidc,

    danielidc danielidc Sep 30, 2015 8:38 PM in response to danielidc
    Level 1 (4 points)
    Video
    Sep 30, 2015 8:38 PM in response to danielidc

    Hi BtitinUSA,

     

    So far only one email is having problem which was using POP. The others were fine. I managed to search those emails in the library but it just fail to rebuild back to apple mail.

     

    I can locate those old emails but it just did not load into the apple mail.

    See the attached picture in which I can double click and it launch the previous email. It's hard to open each of it because I don't know which is referring to which email.

     

    Screen Shot 2015-10-01 at 11.32.34 AM.png

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 30, 2015 8:46 PM in response to danielidc
    Level 5 (5,386 points)
    Mac OS X
    Sep 30, 2015 8:46 PM in response to danielidc

    One option would be to delete the POP account then add it back. Your emails will download from the server. (If some of the older has been deleted from server, we can import from the copy on the Desktop) Before you delete the account, be sure you have a backup of the POP-Daniel@idecast..... Folders. Hold Option key and drag to the Desktop to make a copy.

     

    Second option would be to reindex Mail.

    Quit Mail

    Scroll to Mail folder in User's Library

    In MailData folder, delete any files with envelope in the name. (should be 3)

    Open Mail and it will reindex your messages.

  • by BritinUSA,

    BritinUSA BritinUSA Sep 30, 2015 8:48 PM in response to danielidc
    Level 1 (49 points)
    Sep 30, 2015 8:48 PM in response to danielidc

    I have not tried this myself but you may want to give this a shot:

     

    From Mail App

     

    Screen Shot 2015-09-30 at 9.46.24 PM.png

    Then Select Files in MBOX format and point it to the location that you found earlier and see if this works

     

    Screen Shot 2015-09-30 at 9.47.32 PM.png

  • by danielidc,

    danielidc danielidc Sep 30, 2015 9:13 PM in response to BritinUSA
    Level 1 (4 points)
    Video
    Sep 30, 2015 9:13 PM in response to BritinUSA

    Hi BritinUSA,

     

    I have tried your suggested method. and it show error as per attached.

    However, the I tried look into the apple mail. There are no such import-2 in the mailbox list.

     

    Screen Shot 2015-10-01 at 12.07.39 PM.png

  • by BritinUSA,

    BritinUSA BritinUSA Sep 30, 2015 9:27 PM in response to danielidc
    Level 1 (49 points)
    Sep 30, 2015 9:27 PM in response to danielidc

    Did you try restarting Mail ? If that does not work then I'm afraid I'm out of ideas.

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