OldDem
Level 1 (4 points)
iPad

Q: El Capitan - Mail continues to crash.

After loading El Capitan, mail continues to crash.  It will reload for about a minute and crash again.

 

I have restarted the computer a few times, but to no avail.

 

Any ideas?

Posted on Sep 30, 2015 7:37 PM

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OldDem

Q: El Capitan - Mail continues to crash.

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  • Helpful answers

  • by alex_h1,Helpful

    alex_h1 alex_h1 Oct 2, 2015 12:16 PM in response to OldDem
    Community Specialists
    Oct 2, 2015 12:16 PM in response to OldDem

    Hello OldDem,

     

    Thanks for using Apple Support Communities.

     

    If Mail is quitting unexpectedly on you after about a minute after launching, then I first suggest to open the Mail app while holding the Shift key on your keyboard.  This will prevent any messages from being opened during the initial launch.  

     

    If Mail unexpectedly quits when viewing certain messages - Apple Support

     

    If the issue persists, then the next step I suggest is to start isolating where this is happening.  You can do this by creating a test user on your computer, and trying to use Mail there:

     

    How to test an issue in another user account on your Mac - Apple Support

     

    If you continue to experience this issue, then please let us know.

     

    Take care.

  • by OldDem,

    OldDem OldDem Oct 2, 2015 12:25 PM in response to alex_h1
    Level 1 (4 points)
    iPad
    Oct 2, 2015 12:25 PM in response to alex_h1

    Thank you alex_h1

     

    I the hold down shift key didn't have an affect.

     

    I did test on an other account on the MacBookPro.  It was not having any problems.

     

    I went back to preferences on my mail account and eliminated all but two accounts, (I have about eight accounts).  One of my apple login accounts was using one of my email address and I created a new account to test another email address.  both worked.  So I didn't delete those.

     

    Now my email client is working fine.  I will now start adding back accounts until it fails.

     

    I had over 60,000 email load so Im wondering if I overloaded it.

     

    I will report back when I finish my rebuild.

     

    Thanks very much for your assistance.

  • by jannymark,

    jannymark jannymark Oct 2, 2015 1:00 PM in response to OldDem
    Level 1 (9 points)
    Photos for Mac
    Oct 2, 2015 1:00 PM in response to OldDem

    I have just had exactly the same issue.

     

    In Internet Accouns under System Preferences I turned off all my email addresses and then added them back one by one. When one caused Mail to crash I deleted and set it back up from scratch. Had five out of nine email account crashing mail.

     

    All good now.

  • by George Gerton,

    George Gerton George Gerton Oct 2, 2015 1:54 PM in response to jannymark
    Level 1 (10 points)
    Oct 2, 2015 1:54 PM in response to jannymark

    My problem turned out to be a bad Rule. When I deleted all of the rules I had set up, everything worked fine. I had something like 20 or more rules, many of them very old.