El Capitan - Mail continues to crash.

Question

OldDem Author

Level 1

7 points

El Capitan - Mail continues to crash.

After loading El Capitan, mail continues to crash. It will reload for about a minute and crash again.

I have restarted the computer a few times, but to no avail.

Any ideas?

Posted on Sep 30, 2015 7:37 PM

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Answer 1

chuck_3rd

Community Specialist

Oct 2, 2015 12:16 PM in response to OldDem

Hello OldDem,

Thanks for using Apple Support Communities.

If Mail is quitting unexpectedly on you after about a minute after launching, then I first suggest to open the Mail app while holding the Shift key on your keyboard. This will prevent any messages from being opened during the initial launch.

If Mail unexpectedly quits when viewing certain messages - Apple Support

If the issue persists, then the next step I suggest is to start isolating where this is happening. You can do this by creating a test user on your computer, and trying to use Mail there:

How to test an issue in another user account on your Mac - Apple Support

If you continue to experience this issue, then please let us know.

Take care.

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Answer 2

OldDem Author

Level 1

7 points

Oct 2, 2015 12:25 PM in response to chuck_3rd

Thank you alex_h1

I the hold down shift key didn't have an affect.

I did test on an other account on the MacBookPro. It was not having any problems.

I went back to preferences on my mail account and eliminated all but two accounts, (I have about eight accounts). One of my apple login accounts was using one of my email address and I created a new account to test another email address. both worked. So I didn't delete those.

Now my email client is working fine. I will now start adding back accounts until it fails.

I had over 60,000 email load so Im wondering if I overloaded it.

I will report back when I finish my rebuild.

Thanks very much for your assistance.

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Answer 3

Oct 2, 2015 1:00 PM in response to OldDem

I have just had exactly the same issue.

In Internet Accouns under System Preferences I turned off all my email addresses and then added them back one by one. When one caused Mail to crash I deleted and set it back up from scratch. Had five out of nine email account crashing mail.

All good now.

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Answer 4

Oct 2, 2015 1:54 PM in response to jannymark

My problem turned out to be a bad Rule. When I deleted all of the rules I had set up, everything worked fine. I had something like 20 or more rules, many of them very old.

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