darkmoebius
Level 1
(1 points)
Q: Mail cannot log into accounts after El Capitan
Mail repeatedly popup asks for both my email account passwords. When i enter them, it says "Unable to verify account name or password"
I have also re-entered the passwords in Mail>Accounts. Same results
But, I can sign into my Network Solutions webhost mail website with both the account names and passwords. Both also work perfectly on my iPhone Mail
So, the problem is clearly with Mail and the updates in El Capitan, since it worked fine for years prior to the update today
MacBook Pro, OS X El Capitan (10.11), 15" Late 2011, 2.3GHz i7, 8GB RAM
darkmoebius
Level 1
(1 points)
Ok, this is going to sound crazy....But, considering all the email problems popping up from El Capitan, maybe not
But, for at least 3 years all my POP settings have been unchanged - port 995, use SSL. This was due to Network Solutions have some server problems years ago and their tech support suggesting that setting. I just never changed it back
Anyway, their mail setup webpage says:
- Username = user@yourdomain.com
- Password = the password you set up when you configured your mail box
- Incoming Mail Server = mail.yourdomain.com
- Outgoing Mail Server = smtp.yourdomain.com
- Outgoing Server Requires Authentication (typically found in advanced options or settings)
- Do NOT check "Log on Using Secure Password Authentication"
- Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
- Outgoing Server Port = 2525 or 587
- This is subject to change based on the individual preferences of your ISP
Note - Make sure you are not choosing and SSL type, this option should be turned off, or "None" should be selected.
But, Mail will not save the changes appropriately. I enter port 587, uncheck SSL, and "password" authentification, and as soon as i save it, it would change to port 110 APOP authentification. Then, smtp does not work. Back and forth it has gone for hours. Closing Mail, re-opening, rebooting, anything in the hope that settings stick.
Suddenly, 5 minutes ago, I open Preferences and it is back to port 995, SSL checked, Authenticated POP (APOP), the original settings and.......It works!
I'm guessing it reverted back to those settings because I checked "Automatically detect and maintain settings". i had unchecked that earlier today trying to get settings to stick.
Bottom line - the El Capitan update screws with Account Settings - check them. If it won't accept changes, uncheck "Automatically detect and maintain settings" under Accounts>Advanced. See if it eventually works. Then, try re-checking that
Unfortunately, I cannot say for fact what got my mail working again. I've changes way to many things in frustration to know
