b150035
Level 1 (0 points)

Q: "Your computer restarted because of a problem"

My Macbook Air has been restarting with the message "your computer restarted because of a problem" with the following image appearing then going to the login screen.

 

panic.png

This has been a persistent problem for months, but doesn't occur very often, I have no idea what triggers it, it just happens randomly whenever I'm using the computer. I've tried solving the problem by using disk utility to verify and repair permissions, both from the application and by holding command + r when logging in to go to OSX Recovery. And even though some problems were found and fixed, the restarts still happen.

 

My specs are the following:

MacBook Air (13-inch, Mid 2012)

1.8 GHz Intel Core i5

8 GB 1600 MHz DDR3

Macintosh HD

Intel HD Graphics 4000 1024 MB

 

Thanks for any assistance.

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 30, 2015 9:34 PM

Close
b150035

Q: "Your computer restarted because of a problem"

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 1, 2015 3:05 AM in response to b150035
    Level 9 (52,776 points)
    Mac OS X
    Oct 1, 2015 3:05 AM in response to b150035

    Your MBA had a kernel panic.  Log and post it using these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by b150035,

    b150035 b150035 Oct 1, 2015 9:16 PM in response to OGELTHORPE
    Level 1 (0 points)
    Oct 1, 2015 9:16 PM in response to OGELTHORPE

    My computer suffered two more restarts since the last message and had trouble with the reply button on this site, here is the latest log from the Problem Report:

     

    Anonymous UUID:       D6177401-12ED-059B-D04A-F2061E55EF7D

     

     

    Fri Oct  2 00:06:42 2015

     

     

    *** Panic Report ***

    panic(cpu 3 caller 0xffffff8009416df2): Kernel trap at 0xffffff800910e241, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff8203550000, CR3: 0x000000010859a0fd, CR4: 0x00000000001626e0

    RAX: 0x09030e09060e0903, RBX: 0xffffff80da228400, RCX: 0xffffff80da250a08, RDX: 0x00000000963ee993

    RSP: 0xffffff8112203bc0, RBP: 0xffffff8112203c30, RSI: 0xffffff80da228000, RDI: 0xffffff820353b71c

    R8:  0xffffff8203550000, R9:  0xffffff8203b4572c, R10: 0xffffff820353b828, R11: 0x0f0f0f0f0f0f0f0f

    R12: 0xfffffe8b63315000, R13: 0xffffff80da228000, R14: 0xffffff802d1b96d0, R15: 0x000000000800bafd

    RFL: 0x0000000000010202, RIP: 0xffffff800910e241, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0xffffff8203550000, Error code: 0x0000000000000000, Fault CPU: 0x3

     

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff8112203870 : 0xffffff800932ad21

    0xffffff81122038f0 : 0xffffff8009416df2

    0xffffff8112203ab0 : 0xffffff8009433ca3

    0xffffff8112203ad0 : 0xffffff800910e241

    0xffffff8112203c30 : 0xffffff800938e461

    0xffffff8112203ca0 : 0xffffff800938cf75

    0xffffff8112203cd0 : 0xffffff800938f511

    0xffffff8112203d10 : 0xffffff80093987ff

    0xffffff8112203f20 : 0xffffff8009417354

    0xffffff8112203fb0 : 0xffffff8009433bb5

     

     

    BSD process name corresponding to current thread: Google Chrome He

     

     

    Mac OS version:

    14F27

     

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

    Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

    Kernel slide:     0x0000000009000000

    Kernel text base: 0xffffff8009200000

    __HIB  text base: 0xffffff8009100000

    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

     

     

    System uptime in nanoseconds: 1987268453856

    last loaded kext at 454238795599: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8bb8a000, size 20480)

    last unloaded kext at 533620265983: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8bb8a000, size 16384)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp 4.3.12

    org.virtualbox.kext.VBoxNetFlt 4.3.12

    org.virtualbox.kext.VBoxUSB 4.3.12

    org.virtualbox.kext.VBoxDrv 4.3.12

    com.sophos.nke.swi 9.1.50

    com.sophos.driver.devctrl 9.1.56

    com.apple.filesystems.msdosfs 1.10

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.AGPM 110.19.6

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 272.18.1

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleMikeyDriver 272.18.1

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleUSBCardReader 3.5.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.18.1

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOAcceleratorFamily2 156.16

    com.apple.AppleGraphicsDeviceControl 3.10.25

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.iokit.IOBluetoothFamily 4.3.6f3

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleHDAController 272.18.1

    com.apple.iokit.IOHDAFamily 272.18.1

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.30.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 398

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    Model: MacBookAir5,2, BootROM MBA51.00EF.B03, 2 processors, Intel Core i5, 1.8 GHz, 8 GB, SMC 2.5f9

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@194,0,0

    Serial ATA Device: APPLE SSD SM256E, 251 GB

    Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: iPhone

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Internal Memory Card Reader

    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

    Thunderbolt Device: Rugged THB USB3, LaCie, 1, 7.3

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 2, 2015 3:32 AM in response to b150035
    Level 9 (52,776 points)
    Mac OS X
    Oct 2, 2015 3:32 AM in response to b150035

    You do not need Sophos so you may permanently delete that.  Virtualbox may be a candidate for your problems, but delete that last id a hardware issue has not been found.

     

    You have a large number of devices connected to the MBP.  Disconnect them and add them one at a time to see if one is the 'problem child'.

     

    Ciao.