"Your computer restarted because of a problem"

My Macbook Air has been restarting with the message "your computer restarted because of a problem" with the following image appearing then going to the login screen.


User uploaded file

This has been a persistent problem for months, but doesn't occur very often, I have no idea what triggers it, it just happens randomly whenever I'm using the computer. I've tried solving the problem by using disk utility to verify and repair permissions, both from the application and by holding command + r when logging in to go to OSX Recovery. And even though some problems were found and fixed, the restarts still happen.


My specs are the following:

MacBook Air (13-inch, Mid 2012)

1.8 GHz Intel Core i5

8 GB 1600 MHz DDR3

Macintosh HD

Intel HD Graphics 4000 1024 MB


Thanks for any assistance.

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 30, 2015 9:34 PM

Reply
3 replies

Oct 1, 2015 9:16 PM in response to OGELTHORPE

My computer suffered two more restarts since the last message and had trouble with the reply button on this site, here is the latest log from the Problem Report:


Anonymous UUID: D6177401-12ED-059B-D04A-F2061E55EF7D



Fri Oct 2 00:06:42 2015



*** Panic Report ***

panic(cpu 3 caller 0xffffff8009416df2): Kernel trap at 0xffffff800910e241, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff8203550000, CR3: 0x000000010859a0fd, CR4: 0x00000000001626e0

RAX: 0x09030e09060e0903, RBX: 0xffffff80da228400, RCX: 0xffffff80da250a08, RDX: 0x00000000963ee993

RSP: 0xffffff8112203bc0, RBP: 0xffffff8112203c30, RSI: 0xffffff80da228000, RDI: 0xffffff820353b71c

R8: 0xffffff8203550000, R9: 0xffffff8203b4572c, R10: 0xffffff820353b828, R11: 0x0f0f0f0f0f0f0f0f

R12: 0xfffffe8b63315000, R13: 0xffffff80da228000, R14: 0xffffff802d1b96d0, R15: 0x000000000800bafd

RFL: 0x0000000000010202, RIP: 0xffffff800910e241, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff8203550000, Error code: 0x0000000000000000, Fault CPU: 0x3



Backtrace (CPU 3), Frame : Return Address

0xffffff8112203870 : 0xffffff800932ad21

0xffffff81122038f0 : 0xffffff8009416df2

0xffffff8112203ab0 : 0xffffff8009433ca3

0xffffff8112203ad0 : 0xffffff800910e241

0xffffff8112203c30 : 0xffffff800938e461

0xffffff8112203ca0 : 0xffffff800938cf75

0xffffff8112203cd0 : 0xffffff800938f511

0xffffff8112203d10 : 0xffffff80093987ff

0xffffff8112203f20 : 0xffffff8009417354

0xffffff8112203fb0 : 0xffffff8009433bb5



BSD process name corresponding to current thread: Google Chrome He



Mac OS version:

14F27



Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000009000000

Kernel text base: 0xffffff8009200000

__HIB text base: 0xffffff8009100000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)



System uptime in nanoseconds: 1987268453856

last loaded kext at 454238795599: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8bb8a000, size 20480)

last unloaded kext at 533620265983: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8bb8a000, size 16384)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 4.3.12

org.virtualbox.kext.VBoxNetFlt 4.3.12

org.virtualbox.kext.VBoxUSB 4.3.12

org.virtualbox.kext.VBoxDrv 4.3.12

com.sophos.nke.swi 9.1.50

com.sophos.driver.devctrl 9.1.56

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.iokit.IOStorageFamily 2.0

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookAir5,2, BootROM MBA51.00EF.B03, 2 processors, Intel Core i5, 1.8 GHz, 8 GB, SMC 2.5f9

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@194,0,0

Serial ATA Device: APPLE SSD SM256E, 251 GB

Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: iPhone

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Internal Memory Card Reader

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Thunderbolt Device: Rugged THB USB3, LaCie, 1, 7.3

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"Your computer restarted because of a problem"

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