HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
taspinar
Level 1 (0 points)

Q: iCloud on iPhone is still using deleted apple id

Hi,

 

Even though i have deleted my old apple id and started using my new one, iCloud keeps asking me to sign in to my old.

This is impossible because the old id does not exist on the apple-id site, and i have also deleted the e-mail adress.

When i try to logout of my old id it keeps saying that i need to log into my id to disable Find My iPhone.

When i try to reset my password, it says that that e-mail does not exist as an apple-id

 

My question is then, how do i get my phone to understand that that id does not exist anymore and change my iCloud apple id?

 

iPhone 6 IOS 9.0.2

iPhone 6, iOS 9.0.2, null

Posted on Sep 30, 2015 9:30 PM

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taspinar

Q: iCloud on iPhone is still using deleted apple id

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  • by Aaron Shane,

    Aaron Shane Aaron Shane Sep 30, 2015 9:55 PM in response to taspinar
    Level 1 (5 points)
    Sep 30, 2015 9:55 PM in response to taspinar

    I am having the identical problem!

     

    I have been reading online for various remedies, but have hit the same roadblocks. Old @mac account that doesn't exist and isn't recognized as a valid email address. When I try and delete the account on my phone, I can't because I have to sign out to turn off the "Find my phone" feature.

     

    Suuuuuuuper frustrating!!!!

  • by Aaron Shane,

    Aaron Shane Aaron Shane Oct 2, 2015 7:06 PM in response to Aaron Shane
    Level 1 (5 points)
    Oct 2, 2015 7:06 PM in response to Aaron Shane

    I ended up calling the Apple ID Security team and they were able to verify me to that account, access it and send me the link to reset the password so could change it, shut off "Find My Phone" on my phone and then delete the account. I was able to then sign back in with my current Apple ID and it worked.

  • by James LG,

    James LG James LG Dec 26, 2015 4:54 AM in response to taspinar
    Level 1 (4 points)
    Dec 26, 2015 4:54 AM in response to taspinar

    Youre not actually deleting your Apple ID and it's data. You're signing out from the device. To delete an account entirely you have to ring Apple & request it meaning you lose all your purchases/data attached to that account. Your apps will still work but you can't update them etc.

    When you say it doesn't exist in the system it is because the primary address may have been changed.