Louis XIV

Q: Mail not working with El Capitan

Made the big mistake of upgrading my laptop to El Capitan as it's filled with bugs.

 

The biggest problem is that I can no longer receive mail. Yes, I have a working connection, as I'm writing this. It seems none of the accounts will connect to the server. Mail is working on my desktop so I know it's the new install as it worked before the install.

 

Thanks!

Posted on Sep 30, 2015 9:09 PM

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Q: Mail not working with El Capitan

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  • by aksaks,

    aksaks aksaks Oct 9, 2015 5:21 PM in response to rujobec
    Level 1 (0 points)
    Oct 9, 2015 5:21 PM in response to rujobec

    That is exactly what I did to get the gmail IMAP account to send outgoing mail. I inactivated the account, closed out Mail, fired it back up and reactivated the gmail IMAP account. All the outgoing mail that would not send went out by itself. All is normal now.

  • by CMINNC,

    CMINNC CMINNC Oct 10, 2015 9:03 AM in response to Louis XIV
    Level 1 (0 points)
    Oct 10, 2015 9:03 AM in response to Louis XIV

    Same here.  After upgrading, the only way to get email to work was to delete and re-add.  Lost everything in my inbox that wasn't on the mail server.  I'm sure there is a way to somehow recover them, but who has the time to dig into that?  I bought into Apple technology in a big way about 5 years ago.  Loved how everything just worked.  Had no problems with upgrades, etc.  A big reason why I switched from MS technology.  About 2 years ago, I noticed a decline in  quality, and that decline seems to be accelerating.  Three iOS 9 versions in three weeks?  That NEVER used to happen.  I'm contemplating phasing out my Apple technology and going back to MS technology...

  • by aksaks,

    aksaks aksaks Oct 10, 2015 5:23 PM in response to CMINNC
    Level 1 (0 points)
    Oct 10, 2015 5:23 PM in response to CMINNC

    Not the same here. I lost nothing. I deleted nothing. All I had to do was temporarily turn off the account.

  • by donfnelson2,

    donfnelson2 donfnelson2 Oct 10, 2015 5:27 PM in response to Louis XIV
    Level 1 (0 points)
    Oct 10, 2015 5:27 PM in response to Louis XIV

    I have the same problem except that I can read messages but cannot send on anything except me.com. Are they going to fix this?

  • by Spotlight61,

    Spotlight61 Spotlight61 Oct 11, 2015 4:57 AM in response to Louis XIV
    Level 1 (0 points)
    Oct 11, 2015 4:57 AM in response to Louis XIV

    Thank you all.

     

    I take comfort in knowing that I am not alone in my frustration at the disruption caused by El Capitan to one of my email accounts.

     

    I spoke with AppleCare and they were again useless at resolving the issue I needed help with! They have a default setting of stating it's nothing to do with them but to speak with your ISP.

     

    I deleted altogther the POP account that wasn't receiving/sending mail in the hope I could restablish it using the same information as before but now I get the 'Uable to verify account or password'. AppleCare said this proves that the issue is with my ISP as other POP accounts are working fine.

     

    The annoying thing is that the email account in question is working fine on my iPhone and iPad. It was working fine on my 27" iMac until I upgraded/downgraded to El Capitan.

     

    Apple not accepting responsibility is no doubt a legal thing. If they admitted it was their issue I suspect there would be a Class Action against them.

     

    The irritating thing is that the email account that is now not working is my professional one and this causes issues.

     

    I have attempted to resolve this issue by following the advice given in the various posts regarding the loss of email accounts but to no avail. having deleted the actual POP account on my system prevents me from doing some of the other things people have suggested.

     

    So I'm in a state of limbo. I hope that my ISP might be able to offer some insight but I doubt it.

     

    If anyone reading this has any other solutions to creating a POP account on my iMac using the settings that apply on iPad/iPhone, please let me know.

     

    But in the meantime, joining in the condemnation of Apple may not resolve my mail issue but it feels bloody good!

  • by rdfield,

    rdfield rdfield Oct 11, 2015 11:08 AM in response to Louis XIV
    Level 1 (5 points)
    Oct 11, 2015 11:08 AM in response to Louis XIV

    Not to prolong this issue, but I've had a horror story similar and then much worse (for me) than what I've read here. I upgraded to El Capitan Oct. 1: On Oct. 6 I experienced the problem of not being able to delete emails from my inbox. In the afternoon of Oct. 7 my hard drive started writing, writing, writing and my computer (a mid-2011 iMac) froze. I had no idea what the issue was, and I had thoughts of all my information being hacked and my bank accounts emptied. While I am not a neophyte concerning computers I found this to be way beyond my quasi-expertise. I called an IT guy and he came out Thursday morning, and wound up spending about 5 hours diagnosing and fixing the problem, which turned out to be the mail app. In that my situation is unique I presume that I have another program or app that, in combination with the mail app, froze my computer. The fix, in my case, was to shut down all email accounts in the mail app and migrate all my email accounts over to gmail. The system has worked correctly since that was done.

  • by Canuck-guy,

    Canuck-guy Canuck-guy Oct 11, 2015 3:25 PM in response to LocalEyes
    Level 1 (0 points)
    Oct 11, 2015 3:25 PM in response to LocalEyes

    Can't possibly do this as mail opens and shuts down right away. Come on Apple fix this **** problem!

  • by Canuck-guy,

    Canuck-guy Canuck-guy Oct 11, 2015 8:26 PM in response to Canuck-guy
    Level 1 (0 points)
    Oct 11, 2015 8:26 PM in response to Canuck-guy

    So after trying a few things suggested, I gave up and called apple care. 15 minutes later and I was back in business with no loss of emails at all. Thank you apple support- I just wished they would have said something after seeing all of the error messages and reading all the threads complaining about this issue. 

    CALL APPLE SUPPORT and they will get the message!

  • by rpfj,

    rpfj rpfj Oct 11, 2015 8:38 PM in response to Louis XIV
    Level 1 (0 points)
    Oct 11, 2015 8:38 PM in response to Louis XIV

    Ive received messages but only a few. Any ideas of what to do?

  • by DeMinister,

    DeMinister DeMinister Oct 12, 2015 12:49 PM in response to CMINNC
    Level 1 (10 points)
    Oct 12, 2015 12:49 PM in response to CMINNC

    It is really unnecessary to remove and add. Just go to Library choose for Mail, than for V3 and next you go to the map maildata and you remove everything in it except for the rulesactivestate.plist (otherwise you have to re-enter all your rules). As long as you did not removed the accountsplist in the V2 map you can restart mail (if it does not shut down force a shut down) next Mail wil start importing your mailboxes and mails and everything will work as it did on Yosemite.

  • by blondon1,

    blondon1 blondon1 Oct 12, 2015 1:00 PM in response to Louis XIV
    Level 1 (0 points)
    Oct 12, 2015 1:00 PM in response to Louis XIV

    I am having the following issue in Thunderbird since upgrading to El Capitan. I can send emails for a period of time, then I get an alert message (see screen shot) and can no longer send emails. This happens every day. Once the alert message pops up, Thunderbird ceases sending email. The next day, same scenario, I can send for a period of time, get an alert, email stops working. Once this occurs, I cannot send email from my phone either! Does anyone have a fix for this?

     

    Screen Shot 2015-10-12 at 12.03.23 PM.png

  • by monsterpike,

    monsterpike monsterpike Oct 12, 2015 1:02 PM in response to DeMinister
    Level 1 (0 points)
    Oct 12, 2015 1:02 PM in response to DeMinister

    Thank you DeMinister for your post. I did exactly what you suggest but it did not help. It seems that a problem is a certain email within a specific account. If this account is disabled mail works. As soon as it reads the files from this IMAP account mail crashes - even after a re-install and after going through the procedure of deleting everything in V3 and re-reading all the mailboxes. Last time when I updated to Yosemite I had the same problem and a similar procedure as deleting everything in V3 rescued me.

  • by Henry Cline1,

    Henry Cline1 Henry Cline1 Oct 12, 2015 4:54 PM in response to monsterpike
    Level 1 (80 points)
    Mac OS X
    Oct 12, 2015 4:54 PM in response to monsterpike

    I was sure that by removing the keychains for all my accounts would do the trick, but it did not.

     

    I did finally see something here that rings a bell, I use Media Temple GRID service and have the same IMAP server for all the email address I have on that GRID. It seems there is some bug in Mail 9 that is supposed to be a helpful thing, but it is not and has to do with the "Auto detect server settings". I tried unclicking and re-clicking on that as well. I ahve also removed all acounts multiple times, and this is ONLY happening on my MBP, my iMac is using the same mail servers without issues, go figure.

     

    For me, I think I can only wait for an update, but just wanted to chime in for those having issues. Apple will deal with it, You gotta give them a few days, you can only imagine how many issues come up once software is out in the real world, This issue with Mail is certainly not the only problem.

     

    It is a real drag for sure, but for the 20+ years I have been using Apple products, they pay attention, they fix issues and they listen.

     

    It seems there are many issues with Mail 9, so lets hope for a fast update.

  • by Henry Cline1,

    Henry Cline1 Henry Cline1 Oct 12, 2015 5:05 PM in response to Henry Cline1
    Level 1 (80 points)
    Mac OS X
    Oct 12, 2015 5:05 PM in response to Henry Cline1

    I kind of got sick of waiting and did what everyone that posts should do and called Apple. What an amazing company that within just a few minutes I am talking to someone getting direct support for a free product? Its quite unique in this day and age.

     

    They do a remote session if you allow into you desktop, they dont control it, but are able to point you around and make sure you are doing input properly.

     

    The first CSR could not get my mail working properly so he escalated me to a senior support. We chatted about the difficulty in trouble shooting issues like this and it came down to this.

     

    90-95% of all issues are merely user input errors. Mail is not a very complicated program (I am paraphrasing the support person here) Once the absolute correct mail info is put in it will work properly. Now I balked at this as I act as a support person for most people I know and have done tech support ofr Mac OS for many years.

     

    He pointed me towards a great Apple site where you can check and retrieve important Mail server settings

     

    https://www.apple.com/support/mail-settings-lookup/

     

    I was all but ready to say, but "my" situation is different and I really think it is unique and I looked at the server settings I had been using and realized I had transposed two characters.

     

    I got off the phone and set up all mail accounts instantly without issue.

     

    Hooray for Apple for being the pre-eminent hardware and software designer that they are and offering incredibly good support for a product that they give away.

  • by GranpaBruce,

    GranpaBruce GranpaBruce Oct 13, 2015 1:20 AM in response to aksaks
    Level 1 (4 points)
    Wireless
    Oct 13, 2015 1:20 AM in response to aksaks

    13 Oct 15

     

    Just as I commented a couple of weeks ago, Henry Kline 1 says:

     

    "   ... and did what everyone that posts should do and called Apple support.   What an amazing company that within just a few minutes I am talking to someone getting direct support for a free product. It's unique in this day and age.

     

    They do a remote session if you will allow them into your desktop. They don't control it, but are able to point you around and make sure you are doing input properly.

     

    The first CSR could not get my mail working properly so he escalated me to a senior support. We chatted about the difficulty in trouble shooting issues like this and it came down to this."

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