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Mail not working with El Capitan

Made the big mistake of upgrading my laptop to El Capitan as it's filled with bugs.


The biggest problem is that I can no longer receive mail. Yes, I have a working connection, as I'm writing this. It seems none of the accounts will connect to the server. Mail is working on my desktop so I know it's the new install as it worked before the install.


Thanks!

Posted on Sep 30, 2015 9:09 PM

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Question marked as Best reply

Posted on Oct 1, 2015 1:48 AM

Yep...i am having the same issue too. Mail cannot connect to the servers!


I also have an app which is my cable TV app which used to allow streaming before ElCapitan, now, it keeps telling me that I need an internet connection.


I am connected but it seems like El Capitan is blocking connections to apps.


Even the app store can't connect!


So freaking annoying!

428 replies
Question marked as Best reply

Oct 1, 2015 1:48 AM in response to Louis XIV

Yep...i am having the same issue too. Mail cannot connect to the servers!


I also have an app which is my cable TV app which used to allow streaming before ElCapitan, now, it keeps telling me that I need an internet connection.


I am connected but it seems like El Capitan is blocking connections to apps.


Even the app store can't connect!


So freaking annoying!

Oct 1, 2015 7:47 AM in response to Louis XIV

I have had two types of problems with Mail 9.0 which now seem to be resolved. Hopefully, this might be of some help to others who may have similar issues.


The first was that Mail seemed to be in an endless loop of downloading recent emails from an IMAP server. It would show the messages in the message overview column but would not display detail. They would then go away and come back. While this was going on I also was not able to send any messages. I was able to correct this behaviour by going to Mail->Preferences->Accounts and then for each account in the Advanced Tab I unchecked "Automatically detect and maintain account settings". I then quit Mail and when it restarted it appears to work fine. It loaded and displayed the previously problematic emails and messages which had not been sent were now sent. Subsequently, I was able to check "Automatically detect and maintain account settings" and things continue to work.


I then was able to notice a second issue. Although, this one was due to an enhancement to Mail which ran afoul of a workaround to a prior version's implementation for alias support. Specifically, there appears to now be explicit support for those who have multiple email addresses going to the same IMAP server. On prior versions of Mail one was able to have alias support by having comma separated email addresses in the single "Email Address field" of the Mail Account Information setting pane. In older versions you could only enter one variant of the Full Name associated with all of the comma separated addresses. So those that would use multiple addresses might choose to leave the Full Name blank.


With Mail 9 they seem to have implemented explicit support for email aliases. That is for a single account/imap server one can now have multiple pairs of addresses and full names. This is an enhancement. Although, I would have preferred that the migration would have converted my prior version's list of comma separated email addresses into individual alias entries. In my case I had over 50.


Additionally, the Email Address field in the Account information pane still has a hover display of "Enter one or more email addresses, separated by commas". Being able to enter multiple comma separated email addresses would now seem to be an error. It causes the send message to fail because it seems to be stringing multiple addresses together as if they were one email address and the SMTP server baulks at that.


I don't know what Mail was trying to do initially but unchecking "Automatically detect...", restarting Mail, and then checking it again seem to have gotten Mail working for me.

Oct 1, 2015 8:24 AM in response to egragert

I am having exactly this issue as well - will not open at all. If I delete /Library/Mail/V3 then I will get the opening page which says 'Mail Upgrade' which stays visible for about 3 seconds then disappears, opens again and immediately closes. From there on in it simply crashes on startup.


Not sure if this will help but here is the first part of the error message


Process: Mail [1369]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 9.0 (3094)

Build Info: Mail-3094000000000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Mail [1369]

User ID: 501



Date/Time: 2015-10-01 17:22:59.169 +0200

OS Version: Mac OS X 10.11 (15A284)

Report Version: 11

Anonymous UUID: DA18FC9E-4944-E2C5-B6A7-75FC02ECAB69





Time Awake Since Boot: 1800 seconds



System Integrity Protection: enabled



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000011511c5d0

Exception Note: EXC_CORPSE_NOTIFY



VM Regions Near 0x11511c5d0:

VM_ALLOCATE 000000011500d000-000000011500e000 [ 4K] rw-/rwx SM=ALI

-->

__TEXT 00000001151cc000-00000001151fb000 [ 188K] r-x/rwx SM=COW /Library/Mail/*/Sparkle.framework/Versions/A/Sparkle



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fff9d4ffa49 search_method_list(method_list_t const*, objc_selector*) + 4

1 libobjc.A.dylib 0x00007fff9d4ffa26 getMethodNoSuper_nolock(objc_class*, objc_selector*) + 85

2 libobjc.A.dylib 0x00007fff9d501cba lookUpImpOrForward + 291

3 libobjc.A.dylib 0x00007fff9d500e11 objc_msgSend + 209

4 libc++abi.dylib 0x00007fff92a7ed6b __cxa_decrement_exception_refcount + 47

5 com.apple.mail 0x000000010f183678 0x10efd1000 + 1779320

6 com.apple.mail 0x000000010efd63b1 0x10efd1000 + 21425

7 com.apple.mail 0x000000010efd53bc 0x10efd1000 + 17340

8 com.apple.CoreFoundation 0x00007fff8dae8a0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

9 com.apple.CoreFoundation 0x00007fff8dae899f ___CFXRegistrationPost_block_invoke + 63

10 com.apple.CoreFoundation 0x00007fff8dae8917 _CFXRegistrationPost + 407

11 com.apple.CoreFoundation 0x00007fff8dae8682 ___CFXNotificationPost_block_invoke + 50

12 com.apple.CoreFoundation 0x00007fff8daa5442 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

13 com.apple.CoreFoundation 0x00007fff8daa4695 _CFXNotificationPost + 693

14 com.apple.Foundation 0x00007fff9335e31a -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

15 com.apple.AppKit 0x00007fff938ef045 -[NSApplication _postDidFinishNotification] + 297

16 com.apple.AppKit 0x00007fff938eedaf -[NSApplication _sendFinishLaunchingNotification] + 203

17 com.apple.AppKit 0x00007fff937a9f65 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557

18 com.apple.AppKit 0x00007fff937a9a0f -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250

19 com.apple.Foundation 0x00007fff933acbbd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

20 com.apple.Foundation 0x00007fff933aca37 _NSAppleEventManagerGenericHandler + 102

21 com.apple.AE 0x00007fff9ac3c1b5 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

22 com.apple.AE 0x00007fff9ac3bf3c dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

23 com.apple.AE 0x00007fff9ac3be58 aeProcessAppleEvent + 288

24 com.apple.HIToolbox 0x00007fff96978ef5 AEProcessAppleEvent + 55

25 com.apple.AppKit 0x00007fff937a53d4 _DPSNextEvent + 2245

26 com.apple.AppKit 0x00007fff937a4369 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

27 com.apple.AppKit 0x00007fff93798ecc -[NSApplication run] + 682

28 com.apple.AppKit 0x00007fff93762162 NSApplicationMain + 1176

29 libdyld.dylib 0x00007fff8df3a5ad start + 1


Very annoying!

Mail not working with El Capitan

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