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Lost email since 10.11 upgrade

Since upgrading on 9/30/15, my major email account is not populating. Closing app, rebooting, and rebuilding mailbox did not work. Any quick fixes?

Posted on Oct 1, 2015 1:32 AM

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Posted on Oct 1, 2015 2:02 AM

Hi, same problems: Nearly all passwords of my IMAP-Accounts had been lost on my iMac as well as on my MacBook Pro (but not: icloud- and gmail-accounts) and ports were different from the necessary settings. I talked to Apple Support and the told me that this happened to some people depending on their routers (in Germany: Unity Media, Vodafone...). Don't know the reason why this happened as a result of the El Capitan update. So I changed the ports of my email-accounts, put in the missing password - and everything is working! Try it out.

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Question marked as Best reply

Oct 1, 2015 2:02 AM in response to David Itkin

Hi, same problems: Nearly all passwords of my IMAP-Accounts had been lost on my iMac as well as on my MacBook Pro (but not: icloud- and gmail-accounts) and ports were different from the necessary settings. I talked to Apple Support and the told me that this happened to some people depending on their routers (in Germany: Unity Media, Vodafone...). Don't know the reason why this happened as a result of the El Capitan update. So I changed the ports of my email-accounts, put in the missing password - and everything is working! Try it out.

Oct 1, 2015 2:48 AM in response to David Itkin

My IMAP accounts are all fine but all of my other (mostly BT Yahoo) mail accounts that were setup as POP3 mailboxes in Mavericks have disappeared in El Capitan. Having tried to add these back (the accounts still exist in System Preferences -> Internet Accounts) mail shows them but all the mail that was in them is now gone and the actual email accounts cannot be accessed.


When looking at the type of account within Mail, Mail insists these are IMAP accounts and if you look in ~Library/Mail/V3 I can see that old email accounts there all named and full of content but I can't for the life of me, reconnect the mailboxes in the Mail app to the actual folders containing the data in the library folder.


Good job, Apple!! 😠

Oct 1, 2015 3:10 AM in response to David Itkin

same here..grrr..

iCloud working..

my POP work account not.

Ports are ok, settings ok. nothing changed but all my emails are gone, including all my imported older emails.

Also suddenly have a copy of my POP account listed as an IMAP account in my email accounts that I'm sure was never there.

Nice job indeed. Will try a fresh install of my account tomorrow morning.

Not what I'm used to get from Apple. Can get it all back from my backups but it's annoying.

Oct 1, 2015 3:43 AM in response to David Itkin

Similar issue here. After making a clean install and using migration tool to retrieve settings from Time Machine, only my primary (iCloud) mail-account was displaying. Naturally i assumed that the other settings had been lost (2 gmail accounts), but when trying to add these in the mail-apps internal settings, it kept displaying "already logged in", which the Sytem settings seemed to confirm. Eventually I gave up tweaking the settings and removed the 2 gmail accounts from the System settings app, and added them in mail app settings. So far this appears to have resolved the issue, and all accounts arre displayed correctly in both setting-apps.

Oct 1, 2015 5:17 AM in response to David Itkin

My iCloud account disappeared with the "upgrade," though my other accounts remained. Using the info from this page, I'm still unable to get it working. Each time I try to send mail I get a message saying the account can't be verified. I'm disgusted.


Update: I apparently fixed the issue by resetting authentication to password, but I'm still disgusted by Apple's careless disregard for user needs.

Lost email since 10.11 upgrade

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