Trisha Foster

Q: MISSING SAVED MAIL FOLDER after updated to El Captain

I had Updated to El Captain, and now in my Mail Box Application I am MISSING MY "SAVED MAIL" FOLDER that I have created in my mail  program, HOW DO I GET THAT FOLDER BACK???? MY  "Saved Mail" Folder is still on my iCloud  mail when I log into my iCloud from Apple web site.

I also Can't Find my iCloud Folder in my 'Mail" application, where is that Folder????

 

Can someone Please help me to recover my Missing Saved Mail Folder  and to show My iCloud mail Folder?

 

Thank You,

Trisha F.

Mac mini, OS X El Capitan (10.11), iPod Touch 5th Gen.32GB (iOS 8.1)

Posted on Oct 1, 2015 12:21 AM

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Q: MISSING SAVED MAIL FOLDER after updated to El Captain

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  • by alex_h1,

    alex_h1 alex_h1 Oct 1, 2015 8:25 AM in response to Trisha Foster
    Community Specialists
    Oct 1, 2015 8:25 AM in response to Trisha Foster

    Hi Trisha Foster,

     

    Thank you for being a long time Apple Support Communities member and for posting this question! 

     

    In this situation where you are not seeing your iCloud Mail folder(s) on your Mac, I would suggest first trying to disable and re-enable the account. Because you do see that folder on iCloud.com, try the following steps on your Mac:

     

        1. Open Mail

        2. From the menu bar select Mail > Preferences > Accounts pane

        3. Make sure your iCloud account is selected in the left hand side bar

        4. Uncheck “Enable this account” and wait a few seconds for the account to deactivate

        5. Check “Enable this account” again 

     

    Please reply and let us know if your iCloud folder(s) have returned as expected to Mail on your Mac or to provide further information. We’re glad that you are a part of the Apple Support Communities and can’t wait to hear more from you! :)

     

    Best!

  • by Trisha Foster,

    Trisha Foster Trisha Foster Oct 1, 2015 10:12 PM in response to alex_h1
    Level 1 (10 points)
    Oct 1, 2015 10:12 PM in response to alex_h1

    It Turns out that I Had forgot to go back and check my iCloud  account in the System Preferences and sign in and Re set up for the new OS, After doing this the Missing " Saved Mail" Folder and the "iCloud" Folder Re appeared  and the in Mail Preferences in the "Accounts" Tab Section the iCloud (iMap) Re appeared too, But  Before this, I had Gone and used the "Rebuild" in the Mail Program under "Mailbox", I had done this several times and when I did my Regular main mail (Cruzio) that I use more than I do of the iCloud mail (iCloud is my secondary mail) My main mail (Cruzio) disappears  when I used the 'Rebuild" I would like to try to get back ALL my Mail (Cruzio mail) that I had lost, and Put it Back the way I had it before I installed the new OS El Captain. I tried to use Time Machine to restore my mail but that didn't help very much, I just got a lot of the same repeating  mail, like it was looping. Is there a File or Documents somewhere in my computer system where Lost mail is stored and I can drag and drop my lost stored  mail back into my mail program without using the Time Machine?

    in My Mail Program on the left side Bar, there is a section that has "on my Mac" under that is a Folder called "com.apple.mail.Backup" and under that folder are sub Folders

    InBox

    InBox-2

    InBox-3

    InBox-4

    InBox-5

    In those "InBoxes" are all the same repeating mail recovered from my Time Machine

     

    Trisha F.

  • by Team Higgins,

    Team Higgins Team Higgins Oct 10, 2015 7:56 PM in response to alex_h1
    Level 1 (0 points)
    Oct 10, 2015 7:56 PM in response to alex_h1

    Thanks! I had the same problem and other forums suggested crazy things or said it was hopeless. I "unabled" and then enabled my account and it set all my mailboxes up again. Thanks!

  • by J9_M,

    J9_M J9_M Apr 13, 2016 8:06 PM in response to alex_h1
    Level 1 (4 points)
    Apr 13, 2016 8:06 PM in response to alex_h1

    Thank you!