Facetime Error

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Launch the Console application.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then launch FaceTime in the usual way (not from the shell.) Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

hi actually I'm having the same issue it was working fine after upgrade to capitan its not working anymore I reinstalled it twice and did everything I could but still it's not working when ever I call it's stuck on connecting or call failed simple

Remove "ESET." Never install any "anti-virus" or "anti-malware" software again.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

I'm having the same problem, i.e. after El Capitan install, FaceTime is not working. Was ok before and it does work between my iPad and remote iPad instead of my Mac and emote iPad or Mac running Yosemite. Doesn't work in either direction. Here is my console log for last FaceTime attempt

2015-10-04 8:40:02.703 PM FaceTime[2371]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.CrashReporterSupportHelper was invalidated." UserInfo={NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}

2015-10-04 8:40:03.127 PM FaceTime[2371]: [Warning] Could not pause video for callID: 0

2015-10-04 8:40:03.127 PM FaceTime[2371]: [Warning] Error pausing video: Error Domain=GKVoiceChatServiceErrorDomain Code=32004 "No CallID" UserInfo={NSLocalizedFailureReason=Called without a callID we know about, NSErrorUserInfoReturnCode=0, NSErrorUserInfoDetailedError=104, NSLocalizedDescription=No CallID}

2015-10-04 8:40:03.746 PM sandboxd[133]: ([2371]) FaceTime(2371) deny mach-lookup com.apple.CrashReporterSupportHelper

2015-10-04 8:40:11.880 PM FaceTime[2371]: [Warning] Dropping relay update, no call info found

2015-10-04 8:40:12.240 PM FaceTime[2371]: [Warning] Dropping relay initiate, no call info found

2015-10-04 8:40:14.898 PM FaceTime[2371]: [Warning] IMAVInterfaceNetworkCheckResult unknown/unhandled result: -1

2015-10-04 8:40:17.466 PM rtcreportingd[1843]: -[AWDStats sendConnectivityTimingToAWD]: MetricType_Facetime_FaceTimeConnectivityTiming {

FaceTimeConnectivityTimingAudioStarted = "117.1875";

FaceTimeConnectivityTimingFirstRemoteFrame = 0;

FaceTimeConnectivityTimingGetConnectionData = "101.5625";

FaceTimeConnectivityTimingGetConnectionDataRelay = "66.40625";

FaceTimeConnectivityTimingICECheck = "148.4375";

FaceTimeConnectivityTimingSIPComplete = "93.75";

FaceTimeConnectivityTimingSKECompleted = 0;

FaceTimeConnectivityTimingVideoStarted = "42.96875";

}

2015-10-04 8:40:17.466 PM rtcreportingd[1843]: -[AWDStats sendRTStatsToAWD]: MetricType_Facetime_RTStats {

RTStatsAvgRate = 0;

RTStatsDownlinkEstimateAvg = 0;

RTStatsPIPDuration = 0;

RTStatsPIPPercent = 0;

RTStatsRemoteInterfaceName = WiFi;

RTStatsRxFrameRateAvg = 0;

RTStatsRxFrameRateMax = 0;

RTStatsRxFrameRateMin = 30;

RTStatsRxHeight = 0;

RTStatsRxWidth = 0;

RTStatsTargetJitterBufferSize = 0;

RTStatsTxFrameRateAvg = 0;

RTStatsTxFrameRateMax = 0;

RTStatsTxFrameRateMin = 30;

RTStatsTxHeight = 368;

RTStatsTxWidth = 480;

RTStatsUplinkEstimateAvg = 0;

RTStatsinterfaceName = WiFi;

RTStatswAvgInterArrivalTime = (

0

);

RTStatswAvgJitterBufferSize = 0;

RTStatswAvgLossRate = 0;

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendHistogramsToAWD]: MetricType_Facetime_PLRHistogram {

PLRHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendHistogramsToAWD]: MetricType_Facetime_RTTHistogram {

RTTHistogram = (

0,

0,

0,

0,

0,

0,

0,

0,

0,

0

);

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendHistogramsToAWD]: MetricType_Facetime_TargetTxRateHistogram {

TargetTxRateHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendHistogramsToAWD]: MetricType_Facetime_AudioWindowLossHistogram {

AudioWindowLossHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendHistogramsToAWD]: MetricType_Facetime_MaxJitterHistogram {

MaxJitterHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendVideoQualityStatsToAWD]: MetricType_Facetime_VideoQualityStats {

VideoQualityStatsLocalVideoDegradeTime = 0;

VideoQualityStatsRemoteVideoDegradeTime = 0;

}

2015-10-04 8:40:17.467 PM rtcreportingd[1843]: -[AWDStats sendBasebandStatsToAWD]: MetricType_Facetime_BasebandStats {

BasebandAudioFlush = 0;

BasebandAudioPause = 0;

BasebandAverageBitrateHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

BasebandInstantBitrateHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

BasebandQueueDelayHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

BasebandTargetBitrateHistogram = (

0,

0,

0,

0,

0,

0,

0,

0

);

BasebandVideoFlush = 0;

BasebandVideoPause = 0;

}

2015-10-04 8:40:17.468 PM rtcreportingd[1843]: -[AWDStats sendVideoStatusToAWD]: MetricType_Facetime_VideoStatus {

VideoJitterHistogram = (

0,

0,

0,

0,

0,

0,

0,

0,

0,

0

);

VideoRxFramerateHistogram = (

0,

0,

0,

0,

0,

0,

0,

0,

0,

0

);

VideoTargetFramerate = 30;

VideoTxFramerateHistogram = (

0,

0,

0,

0,

0,

0,

0,

0,

0,

0

);

VideoVRAHistogram = (

0,

0,

0,

0,

0,

0,

0

);

}

2015-10-04 8:40:17.468 PM rtcreportingd[1843]: -[AWDStats sendInterfaceStatusToAWD]: MetricType_Facetime_InterfaceStatus {

CallDuplicationPercentage = 0;

DuplicationWithoutHandoverCount = 0;

FailOverToCellCount = 0;

HandOverToWifiCount = 0;

HandOverWithDuplicationCount = 0;

HandOverWithoutDuplicationCount = 0;

InterfaceCurrentCellTech = WiFi;

InterfaceCurrentDuration = 6;

InterfaceTermination = 228;

}

2015-10-04 8:40:17.468 PM rtcreportingd[1843]: -[AWDStats sendAudioTierHistogramToAWD]: MetricType_Facetime_AudioTierReport {

AudioTierReportAudioTiers = (

{

AudioTierCounterBundling = 1;

AudioTierCounterCodecBitrate = 32000;

AudioTierCounterCodecPayload = 104;

AudioTierCounterCount = 5;

AudioTierCounterDuplication = 2516013796;

AudioTierCounterMode = 1;

AudioTierCounterTier = 32767;

}

);

}

2015-10-04 8:40:17.468 PM rtcreportingd[1843]: AWDStats: sendFaceTimePeerToPeerEnded succeded