OlovN

Q: El Capitan - Mailproblems

After updating two of my mail accounts cannot access it´s servers. "Cannot verify account name or password". Been in contact with support at mail provider but my settings are ok but still not work. It started after updating to El Capitan. 

MacBook Air (13-inch Mid 2011), OS X 10.11

Posted on Oct 1, 2015 2:05 AM

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Q: El Capitan - Mailproblems

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  • by gmdrs,

    gmdrs gmdrs Oct 20, 2015 2:11 PM in response to OlovN
    Level 1 (0 points)
    Oct 20, 2015 2:11 PM in response to OlovN

    I had the same issue with my Outlook.com account and I didn't have to delete the account.

    The solution was:

    1. Go to Mail -> Preferences -> Accounts

    2. Select the Outlook account

    3. Look for the Incoming Mail Server details

    4. In the Password field, enter the email password you use to sign in to your account.

  • by rchaser4,

    rchaser4 rchaser4 Oct 21, 2015 1:45 PM in response to OlovN
    Level 1 (0 points)
    Oct 21, 2015 1:45 PM in response to OlovN

    The problem that I'm having is:

     

    When Mail is running memory used goes from 2.26 (aprox) to 7.5 GB.

     

    The result is that my entire computer obviously slows down.  Mail seems to be receiving new mail. 

     

    I do not receive any messages of any kind related to or resulting from the problem that I am having.

     

    I have not tried to send mail.  I deleted al but one mail account.  didn't seem to solve the problem.

  • by Postrophix,

    Postrophix Postrophix Oct 21, 2015 4:35 PM in response to rchaser4
    Level 1 (0 points)
    Oct 21, 2015 4:35 PM in response to rchaser4

    Hi

     

    After the patch 10.11.1 nothing as changed.

    Can not receive mail ( Mail) on my MacBook pro retina. I can sent email.

    Microsoft Outlook : got the spinning wheel (outlook not responsive)

  • by Postrophix,

    Postrophix Postrophix Oct 23, 2015 2:40 PM in response to Postrophix
    Level 1 (0 points)
    Oct 23, 2015 2:40 PM in response to Postrophix

    Hi

    (10.11.1 + Outlook patch)

    Now, I'm receiving old emails that were "wipe out" from my inbox.

    But, I can not send email.

    Receiving Outlook mail, but get spinning wheel after a few second.

    Spooky.

  • by Puchvn,

    Puchvn Puchvn Oct 24, 2015 1:06 AM in response to OlovN
    Level 1 (0 points)
    Oct 24, 2015 1:06 AM in response to OlovN

    I followed this link to fix my mail as it is stick in a continuous loop trying to optimize my mail.  It is not crashing but doesn't go away and i cannot access my emails anymore.  How did you fix that problem??

     

    What i see happening is it looks like it is trying to make a copy of my mail or something as when it started it somehow took my storage down from 19GB to 46MB....  i delete items but it always keeps taking my storage down to 46MB and then the program pauses and ALL the other app freeze...  now i am just leaving it closed...

     

    I really need help from someone!

  • by Postrophix,

    Postrophix Postrophix Oct 26, 2015 6:53 PM in response to Postrophix
    Level 1 (0 points)
    Oct 26, 2015 6:53 PM in response to Postrophix

    Hi

     

    Microsoft at least pushed a new (recently) Office 2011 update that fixed my Outlook from freezing (not responding)

  • by rchaser4,

    rchaser4 rchaser4 Oct 26, 2015 7:27 PM in response to rchaser4
    Level 1 (0 points)
    Oct 26, 2015 7:27 PM in response to rchaser4

    I Finally broke down and deleted all of my mail accounts and then re-added both iCloud accounts. Problem fixed. Mega annoying and unnecessar, but necessary.

  • by Top Skittler,

    Top Skittler Top Skittler Oct 27, 2015 1:47 PM in response to OlovN
    Level 1 (5 points)
    Oct 27, 2015 1:47 PM in response to OlovN
  • by Volker Loschek,

    Volker Loschek Volker Loschek Oct 31, 2015 11:25 AM in response to OlovN
    Level 1 (30 points)
    Oct 31, 2015 11:25 AM in response to OlovN

    i've deleted all mailaccounts and created new accounts. since these action there were no more problems.

    but all these problems are a shame for apple.

  • by wooffi1,

    wooffi1 wooffi1 Oct 31, 2015 1:39 PM in response to Volker Loschek
    Level 1 (0 points)
    Oct 31, 2015 1:39 PM in response to Volker Loschek

    I don't really want to spend all that time on that. I wait for a fix and run Yosemite.

  • by Puchvn,

    Puchvn Puchvn Oct 31, 2015 10:17 PM in response to wooffi1
    Level 1 (0 points)
    Oct 31, 2015 10:17 PM in response to wooffi1

    HHow can I delete DL calitan and go back to Yosemite? 

  • by wooffi1,

    wooffi1 wooffi1 Nov 1, 2015 4:00 AM in response to Puchvn
    Level 1 (0 points)
    Nov 1, 2015 4:00 AM in response to Puchvn

    Good morning,  I had to go back to my Time Machine back up to reinstall Yosemite, that's the only way I know.

  • by ArtsySue,

    ArtsySue ArtsySue Nov 7, 2015 12:27 PM in response to OlovN
    Level 1 (8 points)
    Desktops
    Nov 7, 2015 12:27 PM in response to OlovN

    I'm having the same problem after updating to El Capitan.  My *correct* password

    won't be recognized as valid.  [It's even in my Keychain!]  Also, my email accounts

    seem to have "doubled."  Each one (there are three) now have an IMAP form and

    a POP form.  Which do I use?  When I went to delete one of the accounts to see

    what that might do (as suggested in this forum), it warned me that *ALL* of the data

    would be deleted from that account.  Eeek!  Does that mean all the emails I have

    saved would vanish?  I can't do that!  How do I sort this out.  I'm a real klutz at

    understanding any of this.  Help!

  • by Puchvn,

    Puchvn Puchvn Nov 7, 2015 6:55 PM in response to ArtsySue
    Level 1 (0 points)
    Nov 7, 2015 6:55 PM in response to ArtsySue

    Hi, I had serious problems too!  But i talked to Apple support and they are working on the mail fixes, as well as, some other serious issues.  They took some information from my computer through various conversations with them and then they sent me the link to the Beta updates available to the public. This also allows me to continue to send Apple Feedback right away as it puts an app on your computer to send to them. 

     

    The update first one allowed me to finally open my mail program again without the "optimizing" issues where it was trying to upgrade my mailboxes which allowed me to starting using Mail again.  I only had access to about 1%-5% of my old messages on my POP account but my IMAP accounts all worked fine.  I also had the same issue you did, where i could only download my POP account email but it wont take my password to send so have to send from another account.  i just got another Beta update yesterday and now I seem to have all my old POP email back in the folder but i still cannot send emails from the account as it won't recognized my outgoing password. 

     

    The only other critical issue I seem to be experiencing is the lost of disk space.  when my mail started "optimizing" it seemed to drain everything bit of space i had on my computer so had to transfer lots of info to keep making room.  BEWARE as when i loaded the Beta update, it still seemed to randomly take some of my disk space.  guessing the mail program is somehow trying to make a copy of my folder like Photos does or used to do....  anyway, once I get all the missing disk space back and can send from my POP account, I believe things will be back to 100%.... I hope...

     

    Here is the link to the public Beta updates.  They stressed to make sure you back-up before using as it is for testing and feedback.

     

    https://beta.apple.com/sp/betaprogram/

     

    Hope this helps, Jeff

  • by 4figgis,

    4figgis 4figgis Jan 14, 2016 2:32 AM in response to Volker Loschek
    Level 1 (0 points)
    Jan 14, 2016 2:32 AM in response to Volker Loschek

    I have done all this several times and it works for a while then suddenly I can't send emails and have to go through the same process again. Really not very happy.

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