skewstudio

Q: El Capitan Synology

Hello there. Since updating to El Cap we can no longer connect to our synology network storage via AFP.

 

Two mac updated showing the same problem, another 10 on mavericks connecting as normal via both Wifi and Ethernet.


Hardware: DS1515+

Version: DSM 5.2-5592 Update 4


10-15 other users have posted to the synology forum with the same problem.

 

Everyone get's the following error;

 

There was a problem connecting to the server “XXXXX”.

The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

 

 

Posted on Oct 1, 2015 3:31 AM

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Q: El Capitan Synology

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  • by B_Volkovyski,

    B_Volkovyski B_Volkovyski Oct 20, 2015 11:54 AM in response to lulux75
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    Photos for Mac
    Oct 20, 2015 11:54 AM in response to lulux75

    Nope, I SMB sharing on my mac initially was switched off. So I could not switch it off again

    Restarting Syno does not help also.

    Sync suport recommends to move from AFP sharing to SMB, but it does not solve the problem, and totally ruins TimeMachine functionality.

     

    After two weeks of experiments I found a semi-solution: I'm not sure which step helped, but I've switched off and on AFP sharing on Syno, restarted Mac and Syno, removed and recreated network interface on Mac and now I can see shares from Syno in Finder but TimeMachine still does not make backup automatically (only when I start backup manually)

  • by maybesolution,

    maybesolution maybesolution Oct 20, 2015 11:58 PM in response to skewstudio
    Level 1 (0 points)
    Oct 20, 2015 11:58 PM in response to skewstudio

    Hey,

     

    additon on my post where i meant that restart is a solution, after i restart the syno the file server was available in the finder, but not connectable constantly.

    So following steps does fix the Problem constantly.

     

    1. turn smb off on the syno (at my syno it was off, because no windows at my network)

    2. restart syno

    3. first turn off smb and afp -> and then turn off file sharing on the Mac

    4. restart the mac

     

    If i do this on a MacBookPro, IMac and a MacMini everthing works normal like before on Mavericks, also Time Maschine.

    @ did you try to deselect your Time Maschine Volume in (System Preferences -> Time Maschine) and select it again (maybe with a Mac restart between)?

  • by maybesolution,

    maybesolution maybesolution Oct 21, 2015 12:26 AM in response to maybesolution
    Level 1 (0 points)
    Oct 21, 2015 12:26 AM in response to maybesolution

    sorry forgot the step Nr. 5

     

    5. turn on file sharing and specially afp on the mac system preferences

  • by B_Volkovyski,

    B_Volkovyski B_Volkovyski Oct 21, 2015 2:36 AM in response to maybesolution
    Level 1 (0 points)
    Photos for Mac
    Oct 21, 2015 2:36 AM in response to maybesolution

    I've tried only deselect and select Time Maschine Volume without restart.

    Thanx for advice I will try it and post the result.

  • by fabfromb,

    fabfromb fabfromb Oct 31, 2015 12:05 PM in response to skewstudio
    Level 1 (0 points)
    Oct 31, 2015 12:05 PM in response to skewstudio

    None of the suggested solutions worked for me. Server is still losing its connection after some minutes.

    I can temporarily fix it by unplugging the ethernet cable or deactivating network connections and activate them again.

    But these solutions suck though.

    Apple provide a fast solution please!

  • by jerrysimonsimon,

    jerrysimonsimon jerrysimonsimon Dec 1, 2015 1:31 AM in response to fabfromb
    Level 1 (0 points)
    Dec 1, 2015 1:31 AM in response to fabfromb

    I think this has been sorted. I just got a new 27" imac and it connects to my Synology Cubestation perfectly.

     

    Jerry

  • by B_Volkovyski,

    B_Volkovyski B_Volkovyski Dec 15, 2015 1:20 PM in response to skewstudio
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    Photos for Mac
    Dec 15, 2015 1:20 PM in response to skewstudio

    It was (hope so) finally fixed in 10.11.2

    All previous recommendations has a temporary effect and doesn't solve the problem.

    Obviously it was a problem in Finder or Network sharing layer.

    Shame on you, Apple! You was my last hope in the world of unstable computers and operating systems

  • by kalel.,

    kalel. kalel. Dec 17, 2015 9:41 AM in response to skewstudio
    Level 1 (0 points)
    Dec 17, 2015 9:41 AM in response to skewstudio

    This is still an issue as of yesterday (12/16/15) with my rMBP running 10.11.2 and my Synology DS213.  After attempting multiple fixes (WINS settings, SMB and AFP settings, network settings, etc...) from several posts both on here and the Synology pages, my fix was simply resetting my Airport Extreme

    The second it reset the NAS showed back up in my finder.  Hopefully this will help someone else that's still in the same situation I feel slightly dumb for not doing a router reset at first haha...live and learn I guess.  Apple seriously needs to address this issue since the problem is so wide-spread.

  • by smoothuser,

    smoothuser smoothuser Dec 17, 2015 8:54 PM in response to skewstudio
    Level 1 (0 points)
    Dec 17, 2015 8:54 PM in response to skewstudio

    I am having the same issue, DSM 5.2 update2  and 10.11.2.

    I see the shared folder under Select Backup Disk. But does not connectScreen Shot 2015-12-16 at 9.38.54 PM.pngScreen Shot 2015-12-16 at 9.40.14 PM.pngScreen Shot 2015-12-16 at 9.40.47 PM.pngScreen Shot 2015-12-17 at 8.53.46 PM.png .

  • by MJ,

    MJ MJ Jan 5, 2016 11:01 AM in response to smoothuser
    Level 1 (132 points)
    Desktops
    Jan 5, 2016 11:01 AM in response to smoothuser

    I have a very similar problem. I get the same error message ("There was a problem connecting..." ) for an SMB share on a raspberry pi that worked great on Yosemite (and earlier) but now fails after an El Capitan update.

     

    When I try to "Connect As..." I don't get prompted for credentials, and I don't see saved credentials in my Keychain.

     

    Any ideas?

     

    Any way to reset/clear the saved credentials used to access my SMB shares?

  • by luh3417,

    luh3417 luh3417 Jan 9, 2016 10:24 PM in response to MJ
    Level 1 (5 points)
    Jan 9, 2016 10:24 PM in response to MJ

    I get this message 'The operation can’t be completed because the original item for “DS1515” can’t be found.' Specifically, I see my DiskStation as a shared volume in a finder window. And it shows the shares: music, video, surveillance, and the main share I named DS1515. The finder window shows "Connected as: admin". But when I click into the share DS1515, the window disappears and the finder reports 'The operation can’t be completed because the original item for “DS1515” can’t be found.'

     

    Strangely, the shares for 'music' and 'video' don't make the window vanish and seem to work. Also strangely, uTorrent can open a working view of the DS1515 share. But accessing it directly from the Finder fails as described above.

     

    Clearly, El Crapitan is to blame for all this. I had upgraded to the latest Synology version earlier. All the trouble started after the El Crap update. Amazing that Apple could take a protocol that has been working for a decade or more, screw it up out of the blue for no good reason, and already be at 10.11.2 and not care to fix it. At this rate, Apple stock will fall below $100...

  • by z3thon,

    z3thon z3thon Jan 10, 2016 1:12 AM in response to skewstudio
    Level 1 (0 points)
    Jan 10, 2016 1:12 AM in response to skewstudio

    I'm still having the same issues as well. I have tried everything BUT resetting my AirPort Express because that would mean setting up all of my network ports all over again and I don't really want to do that.

     

    I started having the issue when I was on the 10.11.3 beta so I downgraded but it didn't fix anything. I still have the same problem. I'm beginning to think that it may very well may be the router and not the computers having the issues but I don't see how that could be possible personally.

     

    When I tried resetting the file sharing by turning off SMP and AFP, rebooting, and then reconnecting my Raspberry Pi (using Netatalk) actually connected for like 2 seconds and then it disconnected and I started getting the same issues again.

     

    I honestly don't know what to do, I get this exact same issue with my Mac Mini that is running my OS X Server with TimeMachine, so none of my devices are getting any backups. It's causing me to waste a lot of time testing when I should be doing. Apple really needs to fix this problem.

  • by FlexViking,

    FlexViking FlexViking Jan 13, 2016 5:29 PM in response to z3thon
    Level 1 (0 points)
    Jan 13, 2016 5:29 PM in response to z3thon

    Rebooting my U-Verse router did not solve the problem for me.

     

    DiskStationn shows up in my Shared area and works just fine.  Just can't time machine backup

  • by luh3417,

    luh3417 luh3417 Jan 21, 2016 1:25 PM in response to FlexViking
    Level 1 (5 points)
    Jan 21, 2016 1:25 PM in response to FlexViking

    10.11.3 came out today. Does it fix the problems?

     

    (I'm out of town away from my Synology and can't test)

  • by Max204,

    Max204 Max204 Jan 23, 2016 12:22 AM in response to luh3417
    Level 1 (0 points)
    Jan 23, 2016 12:22 AM in response to luh3417

    No, it doesn't change anything, it's still the same problem.

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