skewstudio

Q: El Capitan Synology

Hello there. Since updating to El Cap we can no longer connect to our synology network storage via AFP.

 

Two mac updated showing the same problem, another 10 on mavericks connecting as normal via both Wifi and Ethernet.


Hardware: DS1515+

Version: DSM 5.2-5592 Update 4


10-15 other users have posted to the synology forum with the same problem.

 

Everyone get's the following error;

 

There was a problem connecting to the server “XXXXX”.

The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

 

 

Posted on Oct 1, 2015 3:31 AM

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Q: El Capitan Synology

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  • by mugwump88,

    mugwump88 mugwump88 Jan 27, 2016 10:06 AM in response to Max204
    Level 1 (35 points)
    Jan 27, 2016 10:06 AM in response to Max204

    Same issue basically here.  I was the only person to upgrade to El Capitan at work, and after a week I have lost my ability to connect either by SMB or AFP to the NAS.  I believe my previous Yosemite cache was still connecting until it was flushed, now there's nothing.

     

    We have limited access to the media server other than restarting it, which was done with no good results.

     

    I am connected via a direct wired connection to the media via a switch, which is operating fine upon testing as the others are connecting well with Yosemite.

     

    Something changed in El Capitan, and Apple needs to somehow revert to the Yosemite code with this connection issue.

  • by MJ,

    MJ MJ Jan 27, 2016 11:49 AM in response to mugwump88
    Level 1 (132 points)
    Desktops
    Jan 27, 2016 11:49 AM in response to mugwump88

    I feel your pain. I do not have a Synology, but SMB connections utterly failed for me after upgrading to El Capitan after working for years under Yosemite and earlier OSes.

     

    After trying dozens of hours of various tweaks, I finally gave up and re-installed El Capitan via the Recovery Partition...and SMB stated working again for me.

     

    Crazy.

  • by luh3417,

    luh3417 luh3417 Feb 2, 2016 7:40 PM in response to MJ
    Level 1 (5 points)
    Feb 2, 2016 7:40 PM in response to MJ

    OK wait! 10.11.3 may have fixed it for me!

  • by uneart,

    uneart uneart Feb 4, 2016 12:43 AM in response to skewstudio
    Level 1 (0 points)
    Feb 4, 2016 12:43 AM in response to skewstudio

    Is still have the same problems with OSX 10.11.3 on a 13 inch Macbook Pro Retina Late 2013 (8GB Ram, 2,6 GHz). My Diskstation DS213 is visible in the finder and I can access it with "connect as..." but when I try loading folder content it says "folder XY count not be found".

     

    Time Machine finds the volume as well and accepts user credentials but won't start the backup. I tried turning AFP and SMB on/off on the Diskstation, restarted both DS and Mac, turned file sharing options on the Mac on/off, but nothing seems to work.

  • by Leigh Skilton,

    Leigh Skilton Leigh Skilton Feb 4, 2016 12:00 PM in response to uneart
    Level 1 (25 points)
    Feb 4, 2016 12:00 PM in response to uneart

    I have exactly the same problem and have only just noticed as ive not had to use Lightroom where i store my photos on my Synology NAS since upgrading.

     

    The folder is mounted connect when i re-boot my Mac but my Diskstation no longer shows under devices and Lightroom doesnt see the folders anymore on the NAS

  • by Leigh Skilton,

    Leigh Skilton Leigh Skilton Feb 4, 2016 12:54 PM in response to Leigh Skilton
    Level 1 (25 points)
    Feb 4, 2016 12:54 PM in response to Leigh Skilton

    So by remounting the diskstation as shown on the Synology page ive fixed my issue:

     

    https://www.synology.com/en-us/knowledgebase/DSM/tutorial/File_Sharing/How_to_ac cess_files_on_Synology_NAS_with_WebDAV#t2_2

  • by mrtune,

    mrtune mrtune Feb 8, 2016 12:29 PM in response to skewstudio
    Level 1 (0 points)
    Feb 8, 2016 12:29 PM in response to skewstudio

    Any time I get a "folder xyz cannot be found" error, I restart finder and it works again. I usually have problems only after my laptop been sleeping. Doesn't usually cut out on me after I've successfully open a network folder and started using files within.

  • by luh3417,

    luh3417 luh3417 Feb 13, 2016 7:18 PM in response to mrtune
    Level 1 (5 points)
    Feb 13, 2016 7:18 PM in response to mrtune

    Turns out I still have problems under 10.11.3.

     

    Saw this related article recently:

     

    Apple takes its eye off the ball: Why Apple fans are really coming to hate Apple software

    http://www.latimes.com/business/hiltzik/la-fi-mh-apple-users-really-hate-apple-s oftware-20160208-column.html

     

    Apple's going the way of Microsoft. Getting too big for their britches. Power corrupts.

  • by rdmendo,

    rdmendo rdmendo Feb 18, 2016 6:51 PM in response to skewstudio
    Level 1 (5 points)
    Feb 18, 2016 6:51 PM in response to skewstudio

    Hi All,

    I have tried all the solutions, finally I get it work by setting on the Synology :

    • Control Panel
    • File Service
    • SMB -> Advanced Settings
    • Protocol to SMB 1 (using newer SMB protocols generate conflict with AFP)

     

    Now I can connect to my synology using AFP within the finder

     

    Hope it's help...

  • by Radiopaque,

    Radiopaque Radiopaque Apr 29, 2016 7:12 AM in response to rdmendo
    Level 1 (8 points)
    iBooks
    Apr 29, 2016 7:12 AM in response to rdmendo

    After trying all the earlier solutions, I arrived at the last one with little hope left. But it paid off to try anyway. Thanks @rdmendo!!

  • by Leica_R,

    Leica_R Leica_R May 25, 2016 11:46 AM in response to skewstudio
    Level 1 (4 points)
    May 25, 2016 11:46 AM in response to skewstudio

    Neither of the above solution worked for me,

    Just to share my workaround after hours of fixing:

    https://forum.synology.com/enu/viewtopic.php?f=64&t=103327&start=15

    Scroll down to look up Kirillius's post, what he said make sense n worked for me!

    Goodluck.

  • by leoinspace,

    leoinspace leoinspace Jun 5, 2016 3:15 PM in response to Leica_R
    Level 1 (4 points)
    iLife
    Jun 5, 2016 3:15 PM in response to Leica_R

    I wish I had found your post earlier. Switching from SMB to AFP solved my issue as well - totally counter-intuitive, since Apple seems to be indicating that it will be retiring AFP in favor of SMB.

     

    My issue:

     

    I had been having major challenges on transfer speeds between my MacBook Pro running El Capitan 10.11.5 and my DS214 over 802.11ac. Transfers were taking minutes instead of seconds, and imports via applications like Lightroom were unbearably slow. I had been connecting with SMB3 and had fine performance with OS Yosemite 10.10.x.

     

    Upon switching back to an AFP mount:

    https://www.dropbox.com/s/c8ac35d641gijw2/Switching%20to%20AFP.png?dl=0

    Switching to AFP.png

     

    • Small file (1-2MB) writes have improved from 2.5MB/s to 15MB/s
    • Large file (1GB) writes have improved from 15MB/s to 35MB/s

     

    My conclusion? Apple continues to care not a lick about network storage. And it only took me yet another 10 hours of life to determine it.

     

    I haven't tried turning off SMB entirely. That will be next.

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