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Level 1

15 points

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When reporting a problem with Apple Music subscription it the store pretends it never happens and shows

Your search had no results. To report a problem about purchases older than 90 days or for help with purchases other than music, TV programmes, films, apps, and books, contact iTunes Store Support

When I search for MGW4JZ9QTK.

Posted on Oct 1, 2015 4:18 AM

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Answer 1

yusupeu

Level 1

4 points

Dec 24, 2016 3:20 PM in response to hplovejet

is there still no solution to this? i've been billed recently on purchases i have never made but I can't report a problem because that exact message shows up when I try to..

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Answer 2

Dec 24, 2016 11:17 PM in response to yusupeu

Hi,

Have you receive an e-mail about an alleged purchase? Possibly a phishing e-mail http://www.apple.com/legal/more-resources/phishing/

Jim

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