jmco173
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Q: ios9 icloud backups missing information


restored my new 6s plus from my 6 plus backup on 9.01 and everything transferred fine.    backed up my 6s plus on 9.01 and did a complete software restore to 9.02.  loaded the back up and the text and imessages do not display.  also all my app that were "signed in" to services   facebook ect now required me to re-sign in.    This has never happened before.

 

Anyone else experience this ,  does anyone have a fix?

iPhone 6s Plus, iOS 9.0.2

Posted on Oct 1, 2015 5:01 AM

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jmco173

Q: ios9 icloud backups missing information

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  • by patscanlan,

    patscanlan patscanlan Oct 19, 2015 11:02 PM in response to jmco173
    Level 1 (5 points)
    Oct 19, 2015 11:02 PM in response to jmco173

    Update!

     

    Just found a a solution that works for me, better than nothing.  I restored an iTunes backup from 9/28, so about 2 weeks ago....and all so far all Messages up to that point are back.  If they remain after the restore is complete, I will have lost only a couple weeks worth of message history so not a total loss.  This backup is from when my 6S was running 9.0.

     

    Will update post after restore is complete.

     

    Slightly less Perturbed Patrick

  • by jmco173,

    jmco173 jmco173 Oct 20, 2015 5:22 AM in response to mianesva
    Level 1 (0 points)
    Oct 20, 2015 5:22 AM in response to mianesva

    UPDATE:   So here is what happened last night.   I am on 9.1 beta 5 with the successful iCloud backup.   I run a new icloud back up and then factory restored back to a fresh 9.1 beta 5.   loaded the backup and now the problem has returned.  No messages or email passwords.  Now I am stumped because I did have one successful backup on 9.1 beta 5. Not sure where to go from here.    Cant really determine if the issue is on the serverside with apple or iOS side on the phones.    And still no word from Apple tech support........................  still hoping that the final version of 9.1 fixes this but now I am not so sure it will.

  • by Ceelo_187,

    Ceelo_187 Ceelo_187 Oct 20, 2015 5:41 AM in response to jmco173
    Level 1 (4 points)
    iCloud
    Oct 20, 2015 5:41 AM in response to jmco173

    i think when I get home I'm going to look for my old i5 and hope the iCloud backup is not to big. Went from a 5 64 gig to a 6s+ 128 gig

  • by disconnekt,

    disconnekt disconnekt Oct 20, 2015 7:30 AM in response to jmco173
    Level 3 (514 points)
    Apple Watch
    Oct 20, 2015 7:30 AM in response to jmco173

    Yeah 9.1b5 definitely does not fix the issue. I made an iCloud backup of my 6s Plus running 9.1b5 before it was replaced for another issue. I installed the beta on the new phone and when I tried to restore the backup, I got the stuck on Apple logo screen/messages etc. missing issue.

  • by davidviz,

    davidviz davidviz Oct 20, 2015 3:52 PM in response to disconnekt
    Level 1 (5 points)
    Oct 20, 2015 3:52 PM in response to disconnekt

    I wonder ... has anyone tried to backup the broken backup to iTunes and restoring from the iTunes backup? How confusing is that sentence ...

  • by jmco173,

    jmco173 jmco173 Oct 20, 2015 3:56 PM in response to davidviz
    Level 1 (0 points)
    Oct 20, 2015 3:56 PM in response to davidviz

    David.  I understand what you are saying.   If I get some time I'll try that tonight.  I'll keep you posted. 

  • by jmco173,

    jmco173 jmco173 Oct 20, 2015 4:50 PM in response to jmco173
    Level 1 (0 points)
    Oct 20, 2015 4:50 PM in response to jmco173

    @david so i tried it ,  no luck

     

    here is what i did.   

     

    restored to factory 9.02.   loaded icloud backup.   like in the past the messages, call history ect was missing.    made a local itunes backup of the current state of the phone.   factory reseet to 9.02 and loaded the itunes backup.    no success the data wasnt there.  

     

    if you have any other suggestions, i am willing to try

  • by Ceelo_187,

    Ceelo_187 Ceelo_187 Oct 20, 2015 5:27 PM in response to jmco173
    Level 1 (4 points)
    iCloud
    Oct 20, 2015 5:27 PM in response to jmco173

    Do you have another phone you can do the restore on ? Like maybe a 5 or 5s. when I get a chance I plan to iCloud restore to my old 5 and then make a local backup. If all the messages happen to appear on the 5 I restore from the local backup to my 6s+

  • by powerbook1701,

    powerbook1701 powerbook1701 Oct 20, 2015 7:35 PM in response to Ceelo_187
    Level 3 (571 points)
    iWork
    Oct 20, 2015 7:35 PM in response to Ceelo_187

    same issue happening on an iPhone 4S. Started the day I went from 8x to 902.

  • by patscanlan,

    patscanlan patscanlan Oct 20, 2015 10:39 PM in response to patscanlan
    Level 1 (5 points)
    Oct 20, 2015 10:39 PM in response to patscanlan

    Restore from local iTunes backup was successful. So the issue seems to stem from an iCloud backup/restore bug, possibly with 9.0.2 since my iTunes backup was made on 9.0. Since I've only lost 2 weeks of messages I'm not willing to test any other scenarios.

     

    I will try and file a bug using bug tracker, if I can find the time to adequately report the steps and collect the data that I know Apple will ask for.

     

    Only Slightly Perturbed Patrick

  • by davidviz,

    davidviz davidviz Oct 21, 2015 9:45 AM in response to jmco173
    Level 1 (5 points)
    Oct 21, 2015 9:45 AM in response to jmco173

    Thanks for trying it out. I guess the best thing to do is continue to wait for Apple to fix the issue. I also have an open service request with them, so I'm hoping that and by monitoring this thread, they know it's a bigger issue than just one person.

  • by mianesva,

    mianesva mianesva Oct 21, 2015 6:18 PM in response to davidviz
    Level 1 (9 points)
    Notebooks
    Oct 21, 2015 6:18 PM in response to davidviz

    Backing up the broken restore again to iCloud backup and then restoring that had fixed the call history, but nothing else....

    Repeating that procedure now with the new 9.1 that came out today:

    1.  Restore broken 9.0.2 into 9.1

    2.  Verify it is still broken (which it is unfortunately :-( )

    3.  Backup to iCloud as "new" backup

    4.  Restore "new" backup

     

    Will report if this works any better.

  • by howardfromsan mateo,

    howardfromsan mateo howardfromsan mateo Oct 21, 2015 6:51 PM in response to jmco173
    Level 1 (0 points)
    Oct 21, 2015 6:51 PM in response to jmco173

    I think was was pointed out once before, but just for those of you keeping score at home and/or Apple if they read this:

     

    One additional side effect of the backups for messages and heath missing/bad is that both heath and activity apps are unusable - they just show empty data and do not report new activity/metrics. The side effect of that is that activity tracking on Apple Watch nearly useless.

     

    Just wanted to point that out.

  • by mianesva,

    mianesva mianesva Oct 21, 2015 7:34 PM in response to howardfromsan mateo
    Level 1 (9 points)
    Notebooks
    Oct 21, 2015 7:34 PM in response to howardfromsan mateo

    @howard...

     

    What is also interesting is that aside from health/activity being unusable it shows on manage storage on local phone as having 25MB of data... at least on my device.... hard for me to determine if 25MB is a lot or not.... I have "steps" since iPhone5s.... so 2 years worth...

  • by mianesva,

    mianesva mianesva Oct 21, 2015 7:42 PM in response to mianesva
    Level 1 (9 points)
    Notebooks
    Oct 21, 2015 7:42 PM in response to mianesva

    More data points:

     

    1. The new iTunes release today shows me a backup on 10/12 10:40am made to iCloud (I don't recall seeing backups made to iCloud in iTunes.... only backups made to iTunes showed there on the right side of screen / dialog allowing you to set default automatic of iTunes or cloud...)

     

    2. There is no way to restore iCloud backup from within iTunes.... unfortunately the only way is to reset phone.... then ask to restore from iCloud during setup

     

    3.  The setup assistant after resetting phone does not show the backup that iTunes shows.  It shows older backups (which do not show in iTunes...)

     

    Just 3 more pieces for the "puzzle"

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