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Microsoft Office for Mac crashing after installation of El Capitan. Please

Just updated to OS X El Capitan and all the software in the Microsoft Office for Mac 2011 (Word, Outlook etc) crash on opening. Does anyone know how to resolve this?

Posted on Oct 1, 2015 5:52 AM

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7 replies

Oct 1, 2015 6:45 AM in response to Ginkgoman

Word, Excel, PPT on my Office 2011 work fine, like Barney I don't use Outlook but it does launch.

You should be at 14.5.5 on the release

First follow up on Barney's suggestion first regarding Fonts issues.

Then try restarting your Mac

If that fails (to start up Office) locate your install disc, make sure you have your install #

By reinstalling Office 2011 you might be able to address these problems.

The current version of Office 2011 is 14.5.5

First - find your Office 2011 install disc with the product key # - and only then remove Office according to MS instructions

http://support.microsoft.com/kb/2398768

Or go here to DianefromOregon's site for help removing Office 2011:

http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/

then Reinstall from DVD

then enter your Product #

After successfully reinstalling Office 2011, you will then have to update your Office product by going to the Help menu within Word or Excel or PowerPoint and select Update.


How to locate product keys

http://support.microsoft.com/kb/2279109

or here on locating product keys

http://office.about.com/od/MicrosoftOfficeMac/a/Best-3-Ways-To-Find-Microsoft-Of fice-For-Mac-Key-Codes.htm

Or

http://try.officeformac.com/store?Action=ContentTheme&Locale=en_US&SiteID=msmacu s&pbPage=CSTable&resid=VSGpKAoydBAAAINBCDQAAABU&rests=1428269373647


This note is updated as of October 1, 2015

Oct 1, 2015 7:51 AM in response to Ginkgoman

Hi Ginkgoman, I had the same problem, checked the Microsoft for Mac site and here, tried the following solutions (which I had read somewhere tonight) with no success:

  • hold shift as opening Outlook, close and then open Outlook again
  • repair fonts
  • rebuild database

Then I decided to reopen Outlook and immediately go offline (top left - menu bar - select outlook and scroll down to Work Offline). I kept it offline for about 10 minutes while I checked the account info and other preferences were okay (in particular, made sure my Sync Services had nothing ticked, and it did not, so that wasn't the problem). Then I went back to Online. And it worked - all my mails started coming in. It's still working and no spinning wheel at all. And it's now faster than Outlook was on Yosemite.


I'm keeping my fingers crossed. Hope that works for you too.

Microsoft Office for Mac crashing after installation of El Capitan. Please

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