Keychain "login" cannot be found to store "xxxxxxxxx".

Question

Keychain "login" cannot be found to store "xxxxxxxxx".

Upgrade from Yosemite to El Capitan. I get this error when I try to login to iCloud settings inside of system preferences. I've tried Keychain first aid, disk permission reset and verify disk in Disk Utility. I've also rebooted and reset PRAM.

I also get an error "This mac can't connect to iCloud because of a problem with "my email @ email.com"

iMac Core i7 + MacBook Air + Dell Latitude i7, + 30" Dell LCD + iPad + iPhone, Mac OS X (10.6.6), 4 Terabytes of external Storage and a 1Tb Time Capsule

Posted on Oct 1, 2015 5:42 AM

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Answer 1

Best reply

sterling r

Community Specialist

Oct 1, 2015 9:44 AM in response to adamjackson1984

Hello AdamJackson1984,

It sounds like your local keychain is having trouble storing your iCloud information when you try to log in. Based on the information you have provided already, I would next delete the login keychain so it can be recreated.

Delete a keychain

Important: If you delete a keychain, all its information is deleted. But you can recover its items later as long as you know its password.

Open Keychain Access for me

Delete a keychain

If keychains are hidden, choose View > Show Keychains.

Select a keychain in the Keychains list.

Choose File > Delete Keychain [keychain name].

Click Delete References.

Thank you for using Apple Support Communities.

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Answer 2

Oct 2, 2015 8:58 AM in response to sterling r

Tried this. The login keychain gets cleared down ok and starts filling again. And then the error reappears. Neither reset to defaults nor Cancel achieves anything.

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Answer 3

Oct 2, 2015 9:00 AM in response to adamjackson1984

I manage to fix it. I went to my home user folder and went to Library and found Keychains. I moved every file in there except for Login & Microsoft_Intermediate_Certificates to my desktop and restarted my computer. The issue is fixed now.

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Answer 4

Oct 2, 2015 9:34 AM in response to adamjackson1984

Thanks - still have the problem with iCloud though.

I'm prompted to go to iCloud preferences and enter the password. After which I'm straight back into the loop.

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Answer 5

Oct 2, 2015 9:54 AM in response to adamjackson1984

Are you by any chance using a VPN connection software like Junos?

In my case Junos caused this issue in El Capitan. Removing the connection settings and adding them again did a trick. No issues with keychain anymore.

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Answer 6

Oct 2, 2015 11:26 AM in response to Yuri Lukyanov

I am but Junos itself was beach balling in my menu bar so I fully uninstalled it. I don't need it for another week so I'm going to wait to reinstall again. There's always my Parallels installation if it doesn't work and I need to log into the office.

But as far as the Keychain + Junos link, I still had keychain issues a while and a few restarts after uninstalling Junos so I don't know how linked they were.

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Answer 7

Oct 2, 2015 9:59 AM in response to adamjackson1984

I guess the main trick here is to delete the old Junos credentials from keychain. I suppose uninstalling does not do this.

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Answer 8

Oct 2, 2015 10:50 AM in response to Yuri Lukyanov

Junos Pulse - exactly the problem. Followed your recommendation of deleting completely, including the existing keychain entry (and restarting for good measure). I have now found and installed a slightly later version of Pulse and things seem to be working so far.

Two apparently disconnected issues with one solution - I like it. Thanks.

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Answer 9

Oct 2, 2015 11:25 AM in response to Robert BeauprÚ

Would you mind linking to the updated Pulse client? Our work installs one Via Java when you go to our external VPN site to login. I'd prefer to install the one that works so I can connect directly.

Thanks in advance!

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Answer 10

Oct 3, 2015 1:08 AM in response to adamjackson1984

I found the one I'm now using here: http://www.acns.colostate.edu/Help/SSL-Gateway-Installers. I was unable to find one on the Juniper Networks site.

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Answer 11

Oct 3, 2015 12:43 PM in response to adamjackson1984

I was having a similar problem when I uopgraged to El Capitan and just figured out the solution. Go to Keychain access in utilities and reset "login" to you default keychain.

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Answer 12

ddaim

Level 1

0 points

Oct 4, 2015 12:58 AM in response to adamjackson1984

Hello, the 5.0.11 version can be found here :

http://remoteaccess.uconn.edu/vpn-overview/connect-via-vpn-client/

it works fine in my El Capitan installation, though I had the same keychain issues initially. I have removed all connections and reinstalled the Junos Pulse client.

I did NOT move any keychain files, it was not necessary in my case, all is back to normal.

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Answer 13

Oct 4, 2015 7:59 AM in response to ddaim

Simply deleting Junos Pulse, restarting, and re-installing fixed all of my keychain issues! Thanks!

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Answer 14

Xrival

Level 1

19 points

Oct 6, 2015 3:03 PM in response to adamjackson1984

I have encountered the same issue.

I did move out the files in /Library/Keychain, and that seemed to have helped the OS situation a bit. For starters, my Wifi password seems to be remembered.

But, I still do not get Chrome to save my passwords; it used to, but it does not seem to save them anymore since I upgraded to El Capitan, and it seems to have wiped all my passwords with no reason. I am quite confused about this. Should there be an interaction between the keychain issue and Chrome ? (to me, it was two separate things...).

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Answer 15

mianosm

Level 1

0 points

Oct 8, 2015 8:35 AM in response to adamjackson1984

El Capitan + JunOS Pulse seemingly have ruined my wonderful experience on OS X.

Quite a disaster with whatever occurred. Issues with the keychain, VPN not working anymore, and certificate based wireless access also ruined.

Horrible decision to upgrade/update on my part I suppose....

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