WhitworthM

Q: Lost mail accounts after OS 10.11 upgrade

Just upgraded to El Capitan on my iMac. All went smoothly BUT when I now run Mail (9.0) all my accounts are missing and all I have is a dialog box asking me to set up new ones. This is catastrophic. How do I restore things apart from reinstalling Yosemite from backup?

 

Thanks.

iMac (27-inch, Late 2012), OS X Yosemite (10.10.4)

Posted on Oct 1, 2015 6:09 AM

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Q: Lost mail accounts after OS 10.11 upgrade

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  • by WhitworthM,

    WhitworthM WhitworthM Oct 25, 2015 6:16 PM in response to WhitworthM
    Level 1 (4 points)
    Oct 25, 2015 6:16 PM in response to WhitworthM

    Some people never learn.

     

    I thought it might be safe to upgrade to OS 10.11.1. It wasn't. This time my accounts didn't disappear (though two had reverted to IMAP) but all the mailboxes did again. When I reimported my most important mailbox from the hard disk I found that the last month's messages were missing. When I then reimported the Mail folder from a Time Machine backup made just before the OS upgrade the most recent date on the same mailbox was still September 26.

     

    Looks like I have a totally unreliable mail setup and have lost a month's worth of messages. Thanks Time Machine, thanks Apple.

  • by grossmusic,

    grossmusic grossmusic Oct 26, 2015 12:34 PM in response to sknop
    Level 1 (0 points)
    Oct 26, 2015 12:34 PM in response to sknop

    ... there are two menu bars, one with the send button and one with the formats:Screen Shot 2015-10-06 at 15.35.52.png

    I cannot add "send" to the format bar or collapse both menu bars into one. Looks like Apple sacrificed usability for perceived beauty.

     

     

    Now that I've finally figured everything else out, I agree. This is the biggest annoyance. The "send" button is not in an intuitive place, so while it's easy to get used to things after time normally, this is just a really stupid design change.

  • by electric kettle,

    electric kettle electric kettle Oct 26, 2015 2:09 PM in response to WhitworthM
    Level 1 (10 points)
    Oct 26, 2015 2:09 PM in response to WhitworthM

    It is disappointing they've managed to mess up the updater and messed up the email migration from the v2 structure to the v3 structure.  Otherwise El Capitan is quite good.

  • by financialtechnologygroup,

    financialtechnologygroup financialtechnologygroup Oct 26, 2015 2:13 PM in response to electric kettle
    Level 1 (15 points)
    Mac App Store
    Oct 26, 2015 2:13 PM in response to electric kettle

    After reimporting my mailboxes under 10.11.1 they now all reside under the V2 directory rather than the V3. All very strange.

  • by WhitworthM,

    WhitworthM WhitworthM Oct 28, 2015 11:26 AM in response to financialtechnologygroup
    Level 1 (4 points)
    Oct 28, 2015 11:26 AM in response to financialtechnologygroup

    Yes, I have noticed that too  - except that they seem to appear in both, one containing 3.94Gb, the other 4.05Gb. Not sure whether the mailboxes in V2 or in V3 are the active ones.

     

    The other thing is that in Mail I now also have visible mailboxes such as the one below:

    Screen Shot 2015-10-28 at 10.05.39 a.m..jpg

    This is a total mess and I have no confidence that the same thing won't happen again and again with future OS updates.

  • by Graftern,

    Graftern Graftern Oct 29, 2015 1:56 AM in response to WhitworthM
    Level 1 (0 points)
    Oct 29, 2015 1:56 AM in response to WhitworthM

    Well thanks Apple. Awoke my iMac this morning to discover that El Capitan had been automatically upgraded in my absence to 10.11.1 which is supposed to have corrected the email set up bug. It has successfully recreated all the POP3 email accounts I had prior to original upgrade, but has lost all the On My Mac folders I had carefully recreated after the original upgrade mess. Also as El Capitan did not allow set up of POP3 accounts I had to set up all the accounts again using IMAP, which was a pain but didn't take too long. However, this latest upgrade has now left me with two versions of each Inbox, one POP3 and the other IMAP and one mailbox appears to have lost all of it's email, from both versions (admittedly, many of the messages in this box had been moved their by rules set up within Mail so may be retreivable).

     

    So I now have to set up all the local folders again and check all the rules are there and working. Another wasted morning!!

     

    El Capitan is the worst upgrade to a new version I have seen thus far.

  • by accentia,

    accentia accentia Oct 29, 2015 2:39 AM in response to WhitworthM
    Level 1 (0 points)
    Oct 29, 2015 2:39 AM in response to WhitworthM

    I've just installed the update to El Capitan... now I have no mail at all. It won't open. Tried everything and can't get it to open. Everything is so painfully slow and all the apps are not responding when I go to open them. Terrific Apple! I whole day wasted, no work, no study completed. A day dicking around with something that was obviously not ready to be released. A class action for loss of income may be a good way for them to get their act together before wreaking havoc on all OS X users.  Just not good enough.

    So what's the so called fix now?  any ideas or do we just all sit and wait for yet another update/patch to fix the fixes.

  • by WhitworthM,

    WhitworthM WhitworthM Oct 29, 2015 5:04 AM in response to WhitworthM
    Level 1 (4 points)
    Oct 29, 2015 5:04 AM in response to WhitworthM

    Just to add that my current Mail folder is 8Gb (under 10.11.1) as opposed to the old one (under 10.11) which was 4.2Gb. Massive reduplication here.

  • by MacFundamentalistNL,

    MacFundamentalistNL MacFundamentalistNL Oct 29, 2015 5:49 AM in response to WhitworthM
    Level 1 (4 points)
    Oct 29, 2015 5:49 AM in response to WhitworthM

    Did you delete the MailData folder? That worked for me. Updating to 10.11.1 was without problems.

    After upgrading tot EC my permissions are messed up though. I have to give my password for the stupidest things. This happened when I upgraded tot Y too and when I tried to reclaim my permissions I totally screwed up the OS and had to perform a clean install. Im too scared to tinker with the permissions now.

  • by WhitworthM,

    WhitworthM WhitworthM Oct 29, 2015 6:52 AM in response to MacFundamentalistNL
    Level 1 (4 points)
    Oct 29, 2015 6:52 AM in response to MacFundamentalistNL

    Wouldn't dare!

  • by MacFundamentalistNL,

    MacFundamentalistNL MacFundamentalistNL Oct 29, 2015 8:09 AM in response to WhitworthM
    Level 1 (4 points)
    Oct 29, 2015 8:09 AM in response to WhitworthM

    MailData are just the prefs. You can drag them to the desktop and put them back if it didn't work. The method I used and described in an earlier post just worked perfectly. I got everything back.

  • by snsinger,

    snsinger snsinger Oct 29, 2015 8:57 PM in response to WhitworthM
    Level 1 (0 points)
    Oct 29, 2015 8:57 PM in response to WhitworthM

    I just installed the 10.11.1 upgrade and it actually reloaded all of my missing emails. I don't know what else may have been screwed up yet though.

  • by adlspain,

    adlspain adlspain Oct 30, 2015 5:18 AM in response to WhitworthM
    Level 1 (0 points)
    Oct 30, 2015 5:18 AM in response to WhitworthM

    I just upgraded to 10.11.1 and all my SMTP server parameters are still messed up as in 10.11. If anyone has a clue of how to solve these issues... please write! Thanks

  • by WhitworthM,

    WhitworthM WhitworthM Dec 11, 2015 1:58 PM in response to adlspain
    Level 1 (4 points)
    Dec 11, 2015 1:58 PM in response to adlspain

    Dare I risk installing 10.11.2 given that the last two upgrades have messed up mail? I think I will, but will use the combo upgrade rather than the incremental and hope that works better. Fingers tightly crossed.

  • by William Tomcanin,

    William Tomcanin William Tomcanin Dec 11, 2015 3:39 PM in response to WhitworthM
    Level 1 (109 points)
    Mac OS X
    Dec 11, 2015 3:39 PM in response to WhitworthM

    I am also thinking along those lines (of using the combo updater) - I assume that this is the one available through the App Store.  Am I correct in this assumption?

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