Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Handoff and AirDrop not working in El Capitan

After upgrading to OS X 10.11 El Capitan, my Handoff and AirDrop stopped working between iOS 9.0.2 on iPhone 5S and my MacBook Pro Late 13. I've tried logging out of iCloud account on both devices numerous times, it didn't help.


For my friend with MacBook Air and iPhone 5S with same iOS version it works flawlessly.


Did anyone encounter similar issue, and if so, how did you solve it?

MacBook Pro with Retina display, iOS 9.0.2, plus iPhone 5S with iOS 9.0.2

Posted on Oct 1, 2015 6:18 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2015 10:56 AM

Hey there AlexWoodblock,


I understand that you are seeing some issues with AirDrop and some Continuity features like Handoff as well. I have a couple of suggestions for troubleshooting these issues, the first of which can be found here:

Tips for sending items

If you don't see the recipient in the AirDrop window or sheet:

  • Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
  • If you're sending to an iPhone, iPad, or iPod touch:
    • Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
    • The iOS device must have Personal Hotspot turned off in Settings > Cellular.
  • If you're sending to a Mac:
    • If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder.
    • If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.”
    • Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
  • If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.

Use AirDrop to send content from your Mac - Apple Support

https://support.apple.com/en-us/HT203106


Next, use these steps to troubleshoot your Continuity features:


Get help using Continuity with your iOS device or your Mac - Apple Support

https://support.apple.com/en-us/HT204678


Take care, and thanks for visiting the Apple Support Communities.

316 replies

Oct 15, 2015 9:41 AM in response to AlexWoodblock

I had this issue immediately upon upgrading to El Capitan the day it was released, and called Apple for support.


My ticket has been open with them since then, the last update being that it was escalated to Engineering. Hopefully an update is pushed out to fix this soon as having no AirDrop or Handoff really kills a few of my workflows and takes away the primary value of having Mac over PC.

Oct 17, 2015 8:39 AM in response to AlexWoodblock

I don't think that anyone has mentioned from what I have seen, forgive me if I missed something in someone's comment, but the most obvious thing to me that supports the general consensus that this is a problem with El Capitan, is that El Cap no longer has the option available in System Preferences/General for anything relating to handoff.


I have always had this option in the past on my MacBook and now that my handoff capabilities do not work, the absence of this selection in Preferences implies that the ability is not even available to me in El Cap. I discovered during researching the problem that the Apple web page for the El Capitan download relating to the Handoff feature states that if the option is not available in your System Preferences/General menu, then your device does not have the capability; HOWEVER, as I said, my device had the capability in the past with Yosemite. Also, I point out that, although I have an older model MacBook, I did confirm prior to the install of El Cap that my MacBook was a supported device for the El Cap upgrade.


Seems as if El Cap has an issue with some devices in not recognizing handoff capability or installing the function properly. Either that or those of us with older MacBooks may be out of luck with handoff capabilities moving forward. Hope that isn't the case.


MacBook Air (11-inch, Late 2010) OS X El Capitan v. 10.11

iPhone 5S iOS 9.0.2 (13A452)

Oct 17, 2015 2:59 PM in response to am285

Hi am285 and to all community,


I've got the exact same issue. I have checked everything in settings related to WiFi, Bluetooth, Network etc, on my Macs and iDevices, but the connectivity problem between them remains. To be more specific, AirDrop between my iOS devices, iPad Air 2 & iPhone 6 Plus with iOS 9.0.2, works fine. AirDrop between my iMac (Late 2014) and MacBook Pro (Late 2014), also works fine. When I was trying to connect my iPhone with my iMac and MacBook Pro I saw that iMac could see my iPhone and was trying to pair with it by sending a code. When I was taping "Pair" the connection was not possible. I tried a couple of times with no result.

I remember that when I had already done the upgrade to El Capitan from Yosemite I tried to send a picture from my iPhone to my MacBook Pro via AirDrop and it was working (it was very slow). I tried to send a second one but it was not sent. After that, until today AirDrop does not work.

I strongly believe that there is, if I could say like that because I am not a expertise, a "recognition issue" between OS X El Capitan and iOS 9.0.2. I wish Apple will fix it as soon as possible with the next releases because AirDrop is REALLY handy!!

Handoff and AirDrop not working in El Capitan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.