davidfromascot
Level 1 (1 points)

Q: Hotmail in box problems with el capitan

Just downloaded El Capitan and i now can't send or reply to e-mails. Incoming e-mails OK but nothing going out. Keeps asking for password to e-mail server on hotmail but then rejects password. Help!

iMac (21.5-inch Mid 2010)

Posted on Oct 1, 2015 7:57 AM

by judysings,Solvedanswer
judysings judysings
Community Specialists
A:

Hi davidfromascot,

I'm curious to know if your Hotmail settings have changed.  Type your email address in at this site to confirm what the settings should be:

Mail Settings Lookup - Apple Support
https://www.apple.com/support/mail-settings-lookup/

Once you've confirmed the settings are correct, the next step would be to go online to the webmail for your Hotmail account and make sure you can log in there with your current email password.  If so, delete the password in the account in Mail, enter the one you just confirmed, and then close the Mail settings window and quit Mail to test.

Mail (El Capitan): Set up Mail with your email accounts
https://support.apple.com/kb/PH22275?viewlocale=en_US&locale=en_US​

If Mail on your Mac keeps asking for your password - Apple Support
https://support.apple.com/en-us/HT204187​

 

Take care,

Posted on Oct 1, 2015 1:43 PM

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davidfromascot

Q: Hotmail in box problems with el capitan

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  • by judysings,Solvedanswer

    judysings judysings Oct 1, 2015 1:43 PM in response to davidfromascot
    Community Specialists
    Oct 1, 2015 1:43 PM in response to davidfromascot

    Hi davidfromascot,

    I'm curious to know if your Hotmail settings have changed.  Type your email address in at this site to confirm what the settings should be:

    Mail Settings Lookup - Apple Support
    https://www.apple.com/support/mail-settings-lookup/

    Once you've confirmed the settings are correct, the next step would be to go online to the webmail for your Hotmail account and make sure you can log in there with your current email password.  If so, delete the password in the account in Mail, enter the one you just confirmed, and then close the Mail settings window and quit Mail to test.

    Mail (El Capitan): Set up Mail with your email accounts
    https://support.apple.com/kb/PH22275?viewlocale=en_US&locale=en_US​

    If Mail on your Mac keeps asking for your password - Apple Support
    https://support.apple.com/en-us/HT204187​

     

    Take care,

  • by davidfromascot,

    davidfromascot davidfromascot Oct 1, 2015 1:49 PM in response to judysings
    Level 1 (1 points)
    Oct 1, 2015 1:49 PM in response to judysings

    Judy

     

    Sorry this did not help, I hit the wrong button. I can get into my hotmail account and download and reply to e-mails using that account. When I try to use me.com to send or reply to mails it asks for a password so I type in the password that operates the hotmail account and "unable to verify account name or password" is the answer.

    Help

  • by judysings,Helpful

    judysings judysings Oct 2, 2015 1:30 AM in response to davidfromascot
    Community Specialists
    Oct 2, 2015 1:30 AM in response to davidfromascot

    Hi davidfromascot,

    Thanks for providing some additional information.  So, do I understand that your Apple ID is your hotmail email address?   Or, do you have a separate email that ends in @me.com or @mac.com?

    If you are in the Mail application sending and receiving emails, you would use the same password that you use to access your web based mail for your hotmail account.

    In all other instances, buying music from the iTunes Store, etc. you would use the password for your Apple ID account (which is your hotmail email address).  You can verify the password you use for your Apple ID account at appleid.apple.com.

     

    Frequently asked questions about Apple ID - Apple Support
    https://support.apple.com/en-us/HT204161​

     

    Best,

  • by davidfromascot,

    davidfromascot davidfromascot Oct 2, 2015 1:41 AM in response to judysings
    Level 1 (1 points)
    Oct 2, 2015 1:41 AM in response to judysings

    Hi Judy

     

    Thanks for perservering! My Apple ID is not my hotmail address. I use my Apple ID as you suggest for Apps. etc. I have two email accounts, n old one .......@hotmail.co.uk and a new one when I bought this Mac, @me.com. I'm not very computer literate and I think the hotmail still handles the traffic (is that the correct term). I can still use my hotmail address for full communication, in and out, with the hotmail password but I don't want to go back to that as the @me.com address is more convenient. Everything working fine until I downloaded El Capitan - ugh! @me.com is fine for incoming mail but very time I try to send something I get the message "unable to verify account name or password". @me.com mail to my iPhone 5 works perfectly both in and out, "curioser and curioser said Alice". Sometimes computing is a wonderland, well to me anyway.

  • by Tibi M,

    Tibi M Tibi M Oct 2, 2015 3:19 PM in response to davidfromascot
    Level 1 (0 points)
    Oct 2, 2015 3:19 PM in response to davidfromascot

    I had the same issue. After many attempts, after checking that my password was correct, and that the settings were correct, I had to delete the account from the System Preferences > Internet Accounts and re-add the hotmail account. Now it's working fine, and it isn't asking for the password anymore.

  • by davidfromascot,

    davidfromascot davidfromascot Oct 5, 2015 3:03 AM in response to Tibi M
    Level 1 (1 points)
    Oct 5, 2015 3:03 AM in response to Tibi M

    Hi Tibi M

     

    Thanks it worked. I deleted the account and the tried to re-enter. It wouldn't seem to let me add all the hotmail details such as incoming and outgoing server, just kept the old settings and then suddenly my outbox mails were shipped! Still working 2 days later. Why can't Apple get it right first time?

     

    Thanks again

  • by Jeremy J. Dodd,

    Jeremy J. Dodd Jeremy J. Dodd Oct 9, 2015 9:20 AM in response to davidfromascot
    Level 1 (5 points)
    Oct 9, 2015 9:20 AM in response to davidfromascot

    I'm having a similar issue. My Hotmail messages were slow to download in Mail, so I deleted my Hotmail account from Sys Prefs > Internet Accounts. However, when I went to add that account back it didn't work. I just keep getting the same message: "Unable to verify account name or password." I'm 100% sure I'm using the correct credentials--I can log into hotmail.com just fine. This is so annoying and started happening when I upgraded to El Capitan.


    Are others have the same issue? Any advice?

  • by MarkMatos,

    MarkMatos MarkMatos Oct 15, 2015 7:19 AM in response to Jeremy J. Dodd
    Level 1 (0 points)
    Oct 15, 2015 7:19 AM in response to Jeremy J. Dodd

    I'm having the same issue. I upgraded to El Capitan. After the upgrade I noticed I couldn't send mail from my hotmail account through apple mail app. Upon discovering this, I deleted the hotmail account from internet accounts on my macpro. I then tried to add the hotmail account back to the mail app. I keep getting 'Unable to verify account name or password'. This is clearly a bug. I hope Apple fixes this bug. Usually I'm not inconvenienced by Apple products. This is an unfortunate case.

  • by davidfromascot,

    davidfromascot davidfromascot Oct 24, 2015 1:53 AM in response to MarkMatos
    Level 1 (1 points)
    Oct 24, 2015 1:53 AM in response to MarkMatos

    This gets sillier and sillier. There appears to be various problems connected with hotmail accounts and it affects accounts in different ways. I started this post and then found that by cancelling and reinstalling hotmail I could send mails from .me but the noticed that when I sent these mails the return address still showed .hotmail.co.uk so people replying, and not necessarily checking where the mail was going to, would automatically send to the hotmail account.

    Come on Apple fix this bug. Is there any way I can junk El Capitan and go back to something that works like Yosemite?

  • by Androo2u,

    Androo2u Androo2u Oct 30, 2015 5:10 PM in response to Jeremy J. Dodd
    Level 1 (0 points)
    Oct 30, 2015 5:10 PM in response to Jeremy J. Dodd

    I had this same problem when I upgraded one of my computers to El Capitan, I kept getting the response 'Unable to verify account name or password'.  I have two hotmail accounts and apple mail would accept the password on one account but not the other.  Both passwords worked on apple mail on my Yosemite computer and my iPad and phone and also on safari.  After changing my password multiple times, I tried a shorter password (14 alphanumeric instead of 18 alphanumeric).  It finally accepted the password.

     

    Maybe, El Capitan mail doesn't like long passwords.

     

    Hope it works for you

  • by davidfromascot,

    davidfromascot davidfromascot Oct 31, 2015 4:41 AM in response to Androo2u
    Level 1 (1 points)
    Oct 31, 2015 4:41 AM in response to Androo2u

    My password is shorter than 14 alphanumeric characters. Am still getting all "replies" to the hotmail account. I thought errors in new operating systems were the preserve of Microsoft - obviously Apple is trying to compete!

  • by joseygirl22,

    joseygirl22 joseygirl22 Dec 6, 2015 1:41 PM in response to davidfromascot
    Level 1 (0 points)
    Dec 6, 2015 1:41 PM in response to davidfromascot

    I upgraded to El Capitan and then lost (or so I thought) ALL my folders in my hotmail / mail.  My 'JUNK' would not load and my 'DRAFTS' kept vacillating from 1000+ drafts to just 1.  IT also took the liberty of DELETING one of my drafts - of course, it was the one I needed.  SO, I FINALLY deleted that hotmail account as suggested here (after 2 hours of researching and not finding the answer!) and whaddaya know !  My folders and junk and everything is back.  WHEW!  I CONCUR, why can't Apple get it right?  Unless it's just a coincidence & not a consequence of updating to El Capitan.  I'm not computer savvy enough to know but this solution worked so I'm a happy ignorant macbook pro owner.

  • by EZ66,

    EZ66 EZ66 Jan 21, 2016 2:11 PM in response to davidfromascot
    Level 1 (0 points)
    Jan 21, 2016 2:11 PM in response to davidfromascot

    I had the  Hotmail password rejection too.  This worked for me. Make sure to change your password in the mail app preferences under "accounts" and not system preferences under "internet accounts"  or the mail error that pops up asking you to "continue" to change your password.

  • by Sketchii Mckatt,

    Sketchii Mckatt Sketchii Mckatt Mar 2, 2016 3:30 AM in response to davidfromascot
    Level 1 (0 points)
    Mar 2, 2016 3:30 AM in response to davidfromascot

    Hi,

     

    Go to the Hotmail page in your browser, Click your name in the right hand top corner of the Hotmail page, Select Account settings.

    In the new window that opens select the Security & Privacy tab. Click the More Security Settings link. Scroll down to App passwords.

    Click the Create a new App password link and use the password it generates. You are all good to go after that!

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