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All replies
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Helpful answers
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Oct 1, 2015 11:37 AM in response to Sue S.by alex_h1,Hi Sue,
I'm sorry to see the difficulties you've been experiencing with discs on your Mac, I know that it can be a frustrating issue. In order to get this resolved, I suggest following through the steps below.
Accepts discs but they don't mount or are automatically ejected
- Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
- Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
- Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
- Reset the System Management Controller (SMC).
- Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
- OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
- OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
- If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Have a good one.
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Oct 3, 2015 9:33 PM in response to alex_h1by Sue S.,I'll try resetting the SMC as it doesn't read CD-R's it had previously read nor DVD-R's. It reads music CD's just fine. Internal superdrive, used to work prior to Yosemite.
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Oct 7, 2015 9:39 AM in response to Sue S.by Sue S.,Also tried resetting the PRAM, didn't hear the chime and it kept rebooting. That didn't work either. I am at my wits end. Does Apple even want the superdrive to read data DVDs or do they just want people to put everything in the cloud?
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Nov 4, 2015 12:30 PM in response to Sue S.by phixer64,Ah, just though i was having problems with this.
Having upgraded to El Capitain, dads will mount and play, but ads don't = strange
Ive also reset the PRAm and NVRAM, any help please
