Sue S.

Q: Data CD's and DVD's still not detected in El Capitan

I upgraded last night as Yosemite did not recognize data CD's and DVD's with no change. I have not tried external drives but expect results will be the same. Does Apple ever intend to fix this? I would like it fixed.

MacBook, Mac OS X (10.4.10), iMac G5, iBook G4, iMac G3

Posted on Oct 1, 2015 7:42 AM

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Q: Data CD's and DVD's still not detected in El Capitan

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  • by alex_h1,

    alex_h1 alex_h1 Oct 1, 2015 11:37 AM in response to Sue S.
    Community Specialists
    Oct 1, 2015 11:37 AM in response to Sue S.

    Hi Sue,

     

    I'm sorry to see the difficulties you've been experiencing with discs on your Mac, I know that it can be a frustrating issue.  In order to get this resolved, I suggest following through the steps below.

     

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports. 
         
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      •  
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

    Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

     

    Have a good one.

  • by Sue S.,

    Sue S. Sue S. Oct 3, 2015 9:33 PM in response to alex_h1
    Level 1 (8 points)
    Mac OS X
    Oct 3, 2015 9:33 PM in response to alex_h1

    I'll try resetting the SMC as it doesn't read CD-R's it had previously read nor DVD-R's. It reads music CD's just fine. Internal superdrive, used to work prior to Yosemite.

  • by Sue S.,

    Sue S. Sue S. Oct 7, 2015 9:39 AM in response to Sue S.
    Level 1 (8 points)
    Mac OS X
    Oct 7, 2015 9:39 AM in response to Sue S.

    Also tried resetting the PRAM, didn't hear the chime and it kept rebooting. That didn't work either. I am at my wits end. Does Apple even want the superdrive to read data DVDs or do they just want people to put everything in the cloud?

  • by phixer64,

    phixer64 phixer64 Nov 4, 2015 12:30 PM in response to Sue S.
    Level 1 (25 points)
    Nov 4, 2015 12:30 PM in response to Sue S.

    Ah, just though i was having problems with this.

    Having upgraded to El Capitain, dads will mount and play, but ads don't = strange

    Ive also reset the PRAm and NVRAM, any help please