KJTemplin
Level 1 (5 points)
Apple TV

Q: I lost my @icloud email alias in El Capitan

I use my @icloud.com email address for most of my activity.  However, when I updated my Mac to OS X El Capitan, I lost it.  It now uses my @me.com address and will not accept me adding my @icloud.com address as an alternative.  My iOS devices give me the ability to use either @icloud.com or @me.com addresses but not El Capitan.  How do I correct this situation.

iMac, OS X El Capitan (10.11)

Posted on Oct 1, 2015 8:26 AM

by najemnik,Solvedanswer
najemnik najemnik
Level 1 (10 points)
A:

had the same

 

in my case helped logging out from iCloud

go to System Preferences -> iCloud

and there log out

 

for safety I rebooted and logged in again

 

aliases are automatically back in the mail app

 

m.

Posted on Oct 2, 2015 5:55 AM

Close
KJTemplin

Q: I lost my @icloud email alias in El Capitan

  • All replies
  • Helpful answers

Page 1 Next

  • by brenden dv,

    brenden dv brenden dv Oct 1, 2015 12:25 PM in response to KJTemplin
    Community Specialists
    Oct 1, 2015 12:25 PM in response to KJTemplin

    Hi KJTemplin,

     

    I'm sorry to hear you have been having this issue with the El Capitan upgrade. I also apologize, I'm a bit unclear on the nature of the issue you are describing, in particular if you are talking about a primary email account under @icloud.com/@me.com (which should all be treated essentially the same), or one or more actual email aliases, which are slightly different. For more information, particularly regarding potential issues with transitioning aliases, you may find the following articles helpful:

     

    iCloud: About your @icloud.com, @me.com, and @mac.com email addresses - Apple Support

    iCloud: About email aliases - Apple Support

     

    Regards 

  • by KJTemplin,

    KJTemplin KJTemplin Oct 1, 2015 12:54 PM in response to brenden dv
    Level 1 (5 points)
    Apple TV
    Oct 1, 2015 12:54 PM in response to brenden dv

    brenden dv:

    Thanks for the feedback.  I may have used the wrong term when I choose the term alias.  What I should have said was before I converted to El Capitan, I was able to use my @icloud.com email as the sent from address.  I had my choice of using it (@icloud.com) or my @me.com or a @gmail.com address.  I chose the @icloud.com address.  Maybe it was an alias I was using and did not realize it.  After installing El Capitan, my only option is to use my @me.com or the @gmail.com email address as the sent from address.

     

    After reading the links you sent me I understand better the rationale for the aliases but now I am getting people asking me if my email address has changed from @icloud.com to @me.com?  I know the answer of course (use either) but my question remains.  How can I get back to using my @icloud.com as my sent from email address.

     

    Thanks for your help.

    Ken Templin

  • by KJTemplin,

    KJTemplin KJTemplin Oct 1, 2015 2:11 PM in response to KJTemplin
    Level 1 (5 points)
    Apple TV
    Oct 1, 2015 2:11 PM in response to KJTemplin

    brenden dv:

     

    In addition to my note above left earlier today, I recently tried to add my @icloud.com address to the Mail-Preferences-Accounts settings under email address and the dialog box would not close after I tried to save the changes.  To get our of the dialog, I need to close out of the Mail App completely which does not save the change I wanted.  I now believe this is the root cause of not having my @icloud.com email address displayed as my From address.

     

    Thanks again for your help.

  • by simonhaifa,

    simonhaifa simonhaifa Oct 1, 2015 10:15 PM in response to KJTemplin
    Level 1 (4 points)
    Oct 1, 2015 10:15 PM in response to KJTemplin

    Hi, I also have exactly the same problem, appeared after upgrading to El Capitan. Mail.app Preferences Account Information freezes when trying to edit back to @icloud.com. Any more ideas how to fix this?  

  • by derbaas,

    derbaas derbaas Oct 2, 2015 1:33 AM in response to KJTemplin
    Level 1 (0 points)
    Oct 2, 2015 1:33 AM in response to KJTemplin

    Can't send mails from @me.com anymore after installing El Capitan. Sad.

  • by Swan1982,

    Swan1982 Swan1982 Oct 2, 2015 3:25 AM in response to KJTemplin
    Level 1 (0 points)
    Oct 2, 2015 3:25 AM in response to KJTemplin

    My @icloud email at Mail is down too - fal to connect. I relogined several times, but all the same

  • by Swan1982,

    Swan1982 Swan1982 Oct 2, 2015 3:27 AM in response to brenden dv
    Level 1 (0 points)
    Oct 2, 2015 3:27 AM in response to brenden dv

    I experienced same trouble - my @icloud email at Mail is down too - fal to connect. I relogined several times, but all the same.  And your articles are useless here.

  • by Swan1982,

    Swan1982 Swan1982 Oct 2, 2015 3:30 AM in response to Swan1982
    Level 1 (0 points)
    Oct 2, 2015 3:30 AM in response to Swan1982

    UPD: I use alias and here is the server answer: No AUTH command has been given.

  • by najemnik,Solvedanswer

    najemnik najemnik Oct 2, 2015 5:55 AM in response to simonhaifa
    Level 1 (10 points)
    Oct 2, 2015 5:55 AM in response to simonhaifa

    had the same

     

    in my case helped logging out from iCloud

    go to System Preferences -> iCloud

    and there log out

     

    for safety I rebooted and logged in again

     

    aliases are automatically back in the mail app

     

    m.

  • by KJTemplin,

    KJTemplin KJTemplin Oct 2, 2015 6:12 AM in response to najemnik
    Level 1 (5 points)
    Apple TV
    Oct 2, 2015 6:12 AM in response to najemnik

    Thanks.  This worked for me too.

     

    Ken

  • by blights,

    blights blights Oct 2, 2015 6:15 AM in response to najemnik
    Level 1 (23 points)
    Apple TV
    Oct 2, 2015 6:15 AM in response to najemnik

    This sorted me out as well. A bit long winded but it worked. Thanks !

  • by i_Gabs,

    i_Gabs i_Gabs Oct 2, 2015 8:52 AM in response to najemnik
    Level 1 (0 points)
    Oct 2, 2015 8:52 AM in response to najemnik

    Worked for me, although was confused first since when I went to System Preferences -> iCloud, could only see the 'Sing Out' button and no 'Log Out'. Anyway, chose the 'Sign Out', got that warning about deleting files on iCloud, which I didn't have a problem happening, and worked. So annoyed having to do this. Thanks!

  • by najemnik,

    najemnik najemnik Oct 2, 2015 9:28 AM in response to i_Gabs
    Level 1 (10 points)
    Oct 2, 2015 9:28 AM in response to i_Gabs

    ahh yes sorry

    it depends on the language of your system

     

    anyways I'm glad you figured it out

     

    hope others shall be equally smart 

  • by apple.ben,

    apple.ben apple.ben Oct 2, 2015 1:12 PM in response to i_Gabs
    Level 1 (0 points)
    Oct 2, 2015 1:12 PM in response to i_Gabs

    I encountered exactly the same issues -- but for me signing out of icloud and signing back in did not resolve.  The aliases are now correctly displayed in mail.app - however in compose mail views, none of the aliases are selectable as they should be -- eg I can't choose to send from any of my aliases other than the @me.com address ...

     

    <update> -- restarting mail.app again seems to have resolved this ...  So for me the total fix was: (1) sign out of icloud (2) sign back into icloud (3) still have an issue with mail compose windows -- until mail.app was shut down and opened again

     

    Not sure if I had shut down mail.app after step (2) above, but I think I did ...

Page 1 Next