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Call log appearing on other devices

My family and I have used the same Apple Id since we started using Apple products. However just recently everyone's call log shows up on every single device. Is there a way to stop this?

iPhone 6, iOS 9.0.2

Posted on Oct 1, 2015 9:40 AM

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14 replies

Oct 1, 2015 11:56 AM in response to beckys_photos

If you really do not wish to use separate Apple IDs and utilize Family Sharing, I would recommend you try going into the Settings on your iPhone and check to see if some settings are activated. (If you're running iOS 9) Go to Settings > Phone > Calls on Other Devices. This relates to a feature previously called "iPhone/FaceTime Cellular Calls" in which a user would have one iCloud Apple ID on all their Apple devices and phone calls would be routed to each device so they could answer on whichever is near.


With this Continuity feature on, it can sometimes cause individuals/families sharing an Apple ID to get each other's phone calls, iMessages, and Call Logs (in your case). Here's an article that explains Continuity more: Use Continuity to connect your iPhone, iPad, iPod touch, and Mac - Apple Support


It is going to be in your best interest moving forward to try and separate your Apple ID, but turning off "Allow Calls on Other Devices" may help as a workaround for now. But it's just that, a workaround, so it's not guaranteed to resolve your issue completely. Another thing you could check is to see if you guys are sharing Contacts via either iCloud or some other syncing method. You can check in Settings > iCloud > Contacts, or Settings > Mail, Contacts, Calendars > Accounts


Best of luck!

Oct 1, 2015 12:07 PM in response to bren_nan

Thank you bren_nan, I will look into those settings. If we do separate our IDs, do you know how it work with transfering for example, the data from my husbands phone to his new ID?


KiltedTim, my questions are genuine, not everyone is a tech genius. If you can't offer any helpful information then please don't. For your information I created my Apple ID a loooong time ago when I joined iTunes. When the iPhone came into our lives (iPhone 5), I had no idea seperate IDs were within the T&C.

Oct 1, 2015 12:16 PM in response to beckys_photos

It doesn't matter how long ago you created the ID, or whether you're a tech genius. I can understand skipping past the T&C without bothering to read them, but that doesn't excuse you from abiding by them. You had to acknowledge that you read and agreed to them, after all. You were offered helpful information. Your reaction was to whine that you don't "want to" do that.

Oct 1, 2015 12:32 PM in response to beckys_photos

Beckys_photos:


If you do decide to separate your Apple IDs, that may be a good time to give AppleCare a call so they can walk you through it. (1-800-APL-CARE, getsupport.apple.com)


Essentially, if you're both signed into one single (shared) Apple ID in Settings > iCloud, you will want to tap "Sign Out" in red at the bottom of Settings > iCloud on the device that you want to remove from your Apple ID (and later create a separate Apple ID for). This will remove this iPhone from the Apple ID. You will want to decide after tapping "Sign Out" whether you want to keep the data on the iPhone ("Keep on iPhone"/"Delete from iPhone"). It's probably in your best interest to choose to "Keep on iPhone" that way all the contacts, calendars, reminders, etc. that are stored on this iPhone stay there because there's probably a bit of both of your guys info on each of your iPhones since you shared an Apple ID for a bit of time. Once you sign out of the shared Apple ID on the other iPhone then you will essentially be able to create a new Apple ID for this second iPhone/individual. If you wish to go through contacts, calendars, reminders, etc. on the iPhone after signing out of the shared Apple ID before you create a new Apple ID that may be beneficial. The only thing to keep in mind is you do not want to go deleting data on either of the iPhone's sharing the Apple ID UNTIL you sign out of the shared Apple ID on one of the iPhones; otherwise if you delete data on one iPhone it will also delete it on the other iPhone since you would both still be signed in with the same Apple ID. After signing out of the shared Apple ID on one iPhone, delete the other person's data off the iPhone you signed out of, then you can create a new Apple ID for this iPhone and sign into iCloud (Both of which can be done in Settings > iCloud). Once you create a new Apple ID and go to sign in with it, you will want to choose to "Merge." This will place the Contacts, Calendars, Reminders, iCloud Data currently on the iPhone into the new iCloud account you created with this newly created Apple ID. At this point your iCloud accounts will be separated and data will no longer be shared between the two iPhones.


Since iCloud stores all your data it is really the account you want to have separate for each iPhone. If you don't want to setup family sharing you can continue to stay signed into one (shared) Apple ID for iTunes in Settings > App and iTunes Stores. This will not cause issues because it's just involving purchases, whereas iCloud stores a bunch of user data and syncs changes back and forth between your device and your iCloud account.


The process itself is not all that complicated once you get into the Settings and follow the steps above. However, if you don't feel comfortable don't hesitate to contact AppleCare (1-800-APL-CARE) or schedule a call at getsupport.apple.com. They'd be glad to help you separate two iCloud Apple IDs.


Hope you find this helpful!

Call log appearing on other devices

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