HT201272: Download your past purchases

Learn about Download your past purchases

flemishgael

Level 1 (0 points)

Q: I can't download/play any of my purchases

I have about 60Gb in Music purchased, but it does not show up on my iPod nor my iPad nor my iPhone.

Some of the music shows up in my Music on iTunes on my Macbook, but not on any of the other devises, but when I go to Purchased on iTunes store none of my purchases are there. I've paid for those songs, but can no longer download them.

I can also not download/play them on any of my devices.

A huge amount of money wasted and no support at all from Apple

I have the latest version of iTunes, all my devices have been updated recently and I have iCloud and iTunes match turned on.

iPhone 5, iOS 7.1

Posted on Oct 1, 2015 9:09 AM

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Q: I can't download/play any of my purchases

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by lllaass,

lllaass Oct 1, 2015 9:36 AM in response to flemishgael
Level 10 (188,838 points)

Desktops

Oct 1, 2015 9:36 AM in response to flemishgael

Is the iTunes store signed into the account the purchased the music?
If you log into your account via iTunes on a computer is the music listed in your Purchase history?
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by flemishgael,

flemishgael Oct 1, 2015 9:40 AM in response to lllaass
Level 1 (0 points)

Oct 1, 2015 9:40 AM in response to lllaass

Logged into the same iTunes account I purchased the music with and the same account on iPad, iPod, Macbook and iPhone.
If I go in the iTunes store to the album I can see it's purchased but it does not let me download it again and it does not show up in iTunes on any device.
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by lllaass,

lllaass Oct 1, 2015 10:11 AM in response to flemishgael
Level 10 (188,838 points)

Desktops

Oct 1, 2015 10:11 AM in response to flemishgael

Have yo changed the ID on the devices in the last 90 days?
See
iTunes Store: Associating a device or computer to your Apple ID
Are you in the same country where you originally purchased them?
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by flemishgael,

flemishgael Oct 1, 2015 10:13 AM in response to lllaass
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Oct 1, 2015 10:13 AM in response to lllaass

I have not changed the ID on any of the devices and I'm in the same country as where the purchases were made.
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by lllaass,

lllaass Oct 1, 2015 10:16 AM in response to flemishgael
Level 10 (188,838 points)

Desktops

Oct 1, 2015 10:16 AM in response to flemishgael

Contact iTunes:
Apple - Support - iTunes - Contact Us
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HT201272: Download your past purchases

Q: I can't download/play any of my purchases

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by lllaass,

by flemishgael,

by lllaass,

by flemishgael,

by lllaass,

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