mrsaxde

Q: Can't send email

Well, I just finished upgrading to El Capitan. Everything seemed to be fine, until I tried sending an email. First it repeatedly asked me for a password, and kept rejecting it. Then I started getting the message that the mail couldn't be sent with the selected server.

 

Thinking it might have been a Comcast issue, I sent a couple of test emails, one with webmail (it went, no issues), then one from my Macbook Pro that hasn't been upgraded yet. It also went. Came back to the iMac, still can't send any email, even after adjusting the SSL port to the same one showing on the Macbook.

 

Ideas?

iMac (27-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 1, 2015 8:54 AM

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Q: Can't send email

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  • Helpful answers

  • by norm123,

    norm123 norm123 Oct 1, 2015 1:56 PM in response to mrsaxde
    Community Specialists
    Oct 1, 2015 1:56 PM in response to mrsaxde

    Hello mrsaxde,

    I understand that after you updated to OS X El Capitan that you are unable to send email from your Comcast account. Let's see if we can get that sorted out. 

    First I would start with looking at Connection Doctor to see why the messages are not being sent out after all the attempts of the password. It also could be that the ports for the outgoing server have changed and they need to be updated. You can look up the settings in the second article.  

    If you can’t send or receive email on your Mac
    https://support.apple.com/en-us/HT204075


    Mail Settings Lookup
    https://www.apple.com/support/mail-settings-lookup/


    Take care

  • by mrsaxde,

    mrsaxde mrsaxde Oct 1, 2015 1:59 PM in response to mrsaxde
    Level 1 (0 points)
    Oct 1, 2015 1:59 PM in response to mrsaxde

    I solved my problem by exporting my mailboxes so I didn't lose the email, then I  deleted and readded the account. All is good now.

  • by norm123,

    norm123 norm123 Oct 1, 2015 2:03 PM in response to mrsaxde
    Community Specialists
    Oct 1, 2015 2:03 PM in response to mrsaxde

    Hey mrsaxde,

    Good to know that you are got it sorted out. That is one way to take care of it and thanks for letting me know what you did to get it working again. 

    Take it easy.

  • by Diane,

    Diane Diane Oct 6, 2015 7:05 PM in response to mrsaxde
    Level 1 (25 points)
    Oct 6, 2015 7:05 PM in response to mrsaxde

    This happened to me too. In Apple Mail, I kept getting popups asking me to supply the password for Comcast, which was rejected. The Apple Mail app would not connect to Comcast, but would work with other email accounts. I could log in to Comcast via webmail using the password that Apple Mail was rejecting.

     

    Here's my solution - In the El Capitan System Preferences for Internet Accounts, if you select the Comcast account, there is a password field. It was blank. As soon as I entered the password there, Apple Mail sprang to life and started downloading.

  • by Swiss_Nic,

    Swiss_Nic Swiss_Nic Oct 12, 2015 7:49 AM in response to mrsaxde
    Level 1 (4 points)
    Apple Music
    Oct 12, 2015 7:49 AM in response to mrsaxde

    I'm also stuck with my Mail.app after upgrading the MacBookPro to El Capitan. However I'm using IMAP not sure if this has any influence.

     

    I also tried to delete and reconfigure the accounts with no joy. It always tells me that the Mail Password is not correct and I can neither receive nor send e-mails.

     

    I then tried to use Outlook 2016 as I have a copy on the Apple as well. Here I was perfectly able to configure all the accounts and download all the IMAP posts. Any idea?

  • by mrsaxde,

    mrsaxde mrsaxde Oct 12, 2015 12:54 PM in response to mrsaxde
    Level 1 (0 points)
    Oct 12, 2015 12:54 PM in response to mrsaxde

    I solved my problem on my iMac by deleting and re-adding the account. Everything was fine after that. I just upgraded to El Capitan on my Macbook Pro yesterday, and did not have the same issue. I could send email just fine following the upgrade. Maybe Apple has tweaked something already?

  • by Bulldog Investigations,

    Bulldog Investigations Bulldog Investigations Nov 6, 2015 8:04 AM in response to mrsaxde
    Level 1 (0 points)
    Nov 6, 2015 8:04 AM in response to mrsaxde

    If you downloaded the El Capitan upgrade you may find that the outgoing mail (SMTP) no longer connects to your host's server.  Genius Bar techs are under-experienced, but after 5 visits I got a good one:

     

    1) upgrades do not bother to update their package to match servers of most of the hosting companies, so an upgrade can interfere with your email

    2) removing the email account and replacing it (as most Genius Bar techs will do) does nothing to resolve the problem.  When this fails the tech will usually tell you that you that they need to wipe your hard drive and reinstall the OS (idiots).

    3) THE FIX: direct the tech to go into the library and delete the cache, all email settings.  It took this good tech about 3 minutes to do this.  Afterward, my email worked perfectly again.

  • by Bulldog Investigations,

    Bulldog Investigations Bulldog Investigations Nov 6, 2015 8:09 AM in response to Swiss_Nic
    Level 1 (0 points)
    Nov 6, 2015 8:09 AM in response to Swiss_Nic

    If you downloaded the El Capitan upgrade you may find that the outgoing mail (SMTP) no longer connects to your host's server.  Genius Bar techs are under-experienced, but after 5 visits I got a good one:

     

    1) upgrades do not bother to update their package to match servers of most of the hosting companies, so an upgrade can interfere with your email

    2) removing the email account and replacing it (as most Genius Bar techs will do) does nothing to resolve the problem.  When this fails the tech will usually tell you that you that they need to wipe your hard drive and reinstall the OS (idiots).

    3) THE FIX: direct the tech to go into the library and delete the cache, all email settings.  It took this good tech about 3 minutes to do this.  Afterward, my email worked perfectly again.