Gail MA

Q: Unable to sign into iCloud/itunes after installing el capitan

I downloaded and installed el capitan on my 2010 iMac yesterday. Now I cannot sign into my iCloud or into my iTunes accounts. Interestingly, I was able to sign in to Apple with my ID in order to post this question.

I've deleted the cloud account on the mac and rebooted, after which I tried to sign in again....no help.

 

Suggestions??

 

Thanks!!

iMac (21.5-inch Mid 2010), 8 g RAM

Posted on Oct 1, 2015 10:32 AM

Close

Q: Unable to sign into iCloud/itunes after installing el capitan

  • All replies
  • Helpful answers

Previous Page 2
  • by ralffromlübeck,

    ralffromlübeck ralffromlübeck Feb 15, 2016 7:59 AM in response to awaisthegenius
    Level 1 (0 points)
    Feb 15, 2016 7:59 AM in response to awaisthegenius

    Very helpful. Thanks a lot.

  • by natkdelhi,

    natkdelhi natkdelhi Feb 20, 2016 7:48 AM in response to awaisthegenius
    Level 1 (0 points)
    Feb 20, 2016 7:48 AM in response to awaisthegenius

    After trying tons of different things, your method finally worked! Thanks a lot!

  • by rajnu,

    rajnu rajnu Mar 1, 2016 11:10 AM in response to awaisthegenius
    Level 1 (0 points)
    Mar 1, 2016 11:10 AM in response to awaisthegenius

    awasthigenicus solution was a stroke of genius.

    I was able to log in App store in my mac

  • by akirk1978,

    akirk1978 akirk1978 Mar 6, 2016 6:14 PM in response to awaisthegenius
    Level 1 (0 points)
    Mar 6, 2016 6:14 PM in response to awaisthegenius

    Thanks! This worked for me as well.

  • by JAHorvath,

    JAHorvath JAHorvath Mar 8, 2016 5:16 PM in response to Gail MA
    Level 1 (0 points)
    Mar 8, 2016 5:16 PM in response to Gail MA

    After updating to El Capitan, I lost the ability to log into my Apple ID through iTunes.  Nothing would happen when I tried to login from the store menu or the top of the main iTunes window.  The App Store and everything else that requires Apple ID worked fine but no luck in iTunes proper. This made syncing apps, making and transferring purchases impossible.  I did my homework on the issue; no serial number problems, killing processes didn't help.  The solution that has been mentioned elsewhere, that also worked for me, was to reinstall El Capitan.  Fortunately, this is a very simple process and took less than 30 minutes to complete.

     

    Boot from the Recovery Partition (hold down command - R on startup)

    Select Reinstall OS X from the list of options

     

    That's all there was to it.  Everything else on the disk remains untouched, Documents, Music, Etc.

    When I started iTunes, I clicked on Sign In, and was able to do so with no issue.

  • by gdonkers,

    gdonkers gdonkers Mar 12, 2016 5:06 PM in response to awaisthegenius
    Level 1 (0 points)
    Mar 12, 2016 5:06 PM in response to awaisthegenius

    Awesome. Thanks! No other suggested solution worked so far but this hit the sweet spot.

  • by tjrk,

    tjrk tjrk Mar 22, 2016 7:03 PM in response to awaisthegenius
    Level 1 (0 points)
    Mar 22, 2016 7:03 PM in response to awaisthegenius

    THANK YOU!!!! 

  • by grahamempls,

    grahamempls grahamempls Mar 23, 2016 11:26 AM in response to awaisthegenius
    Level 1 (8 points)
    Mac OS X
    Mar 23, 2016 11:26 AM in response to awaisthegenius

    This didn't work for me at all.  I must be the only one, but I'm in the same boat as I was before.  I followed the suggestion with terminal exactly as written, but I still can't get past the ****ing sign-in screen.  And on a brand-new Macbook, too.  I just opened the box this morning.  :/  Any other suggestions?  I DO have a serial number.

     

    The funny-not-funny thing is that I just installed El Capitan on my old laptop and I have zero sign-in issyes.  So I don't get it.

Previous Page 2