can't download mac os x yosemite and El Capitan on my Mac Book Pro version 10.9.5

Is your data backed up?

Are you sure your applications work?

Are you getting any error messages?

If you are backed up, when you go to the Updates section of the store, does El Capitan's image come up with a progress bar?

Is El Capitan's file in the Applications folder?

I also having problem with El Capitan. It shows in purchased that it paused and waiting but I cannot get it to continue

Like an overload of the Apple servers. I had same problem yesterday evening. In the morning it was finally downloaded.