sharbeen

Q: iMessage inActive after installing El Capitan

I did a clean installation of El Capitan. And I've tried whatever I could from resetting the PRAM to deleting the messages files but it continues to show "inactive" though iMessage works fine in my iPhone and iPad.

 

Screen Shot 2015-10-01 at 10.18.52 PM.png

This is what is shown in the console. Anyone know how to get it fixed?

Screen Shot 2015-10-01 at 10.22.24 PM.png

MacBook Pro (Retina, Mid 2012), OS X El Capitan (10.11)

Posted on Oct 1, 2015 11:25 AM

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Q: iMessage inActive after installing El Capitan

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  • by iSimzZz,Solvedanswer

    iSimzZz iSimzZz Oct 3, 2015 7:31 AM in response to sharbeen
    Level 1 (10 points)
    Oct 3, 2015 7:31 AM in response to sharbeen

    Hello guys,

     

    -Praise be to God- My problem has just solved, but unfortunately I don't know how ??!

     

    I just opened my iMessage app today on my MacBook Pro and the following message appeared:

     

    Screen Shot 2015-10-03 at 5.08.31 PM.png

     

    I entered the code on my iPhone, signed out from preferences, quit iMessage and reopened again, signed in again and my Apple ID is now working well with iMessage on my MacBook !!

     

    The only thing I did is that I changed my primary address of my Apple ID to a US address !

     

    I'm not sure if this change has any relation to solve my problem !!

     

    Thanks for your support ..

  • by sharbeen,

    sharbeen sharbeen Oct 3, 2015 7:42 AM in response to iSimzZz
    Level 1 (15 points)
    Oct 3, 2015 7:42 AM in response to iSimzZz

    Unfortunately I cannot change the location right now as I have 50GB iCloud paid using my local credit card. Glad it got fixed for you. It still hasn't got fixed for me

  • by sharbeen,

    sharbeen sharbeen Oct 3, 2015 7:45 AM in response to iSimzZz
    Level 1 (15 points)
    Oct 3, 2015 7:45 AM in response to iSimzZz

    I just tested it. I have another account. Seems like US account is working. But when my location isn't US it shows inactive.

  • by iSimzZz,

    iSimzZz iSimzZz Oct 3, 2015 7:49 AM in response to sharbeen
    Level 1 (10 points)
    Oct 3, 2015 7:49 AM in response to sharbeen

    I also have an iCloud subscription and it doesn't effect that, I did the change through https://appleid.apple.com/account/ and not through Appstore !

  • by sharbeen,

    sharbeen sharbeen Oct 4, 2015 2:57 AM in response to iSimzZz
    Level 1 (15 points)
    Oct 4, 2015 2:57 AM in response to iSimzZz

    oh you're sure? Because I used to have my iCloud account as US and it did not accept my UAE credit card at that time. So I had to change it. Let me anyways try.

     

    Thanks!

  • by sharbeen,

    sharbeen sharbeen Oct 4, 2015 2:58 AM in response to iSimzZz
    Level 1 (15 points)
    Oct 4, 2015 2:58 AM in response to iSimzZz

    Ah! there is a problem. I can't use 2 step verification when location is US with my UAE number.

  • by sharbeen,

    sharbeen sharbeen Oct 4, 2015 3:09 AM in response to iSimzZz
    Level 1 (15 points)
    Oct 4, 2015 3:09 AM in response to iSimzZz

    hey it worked! Last time i remember they created issue with my phone number it did not bounce back that error! THANKS!

  • by elmarmz,

    elmarmz elmarmz Oct 5, 2015 10:58 PM in response to sharbeen
    Level 1 (0 points)
    Oct 5, 2015 10:58 PM in response to sharbeen

    Just changed Primary Address of my apple id to US and everything worked well.

  • by Nidalo,

    Nidalo Nidalo Oct 22, 2015 12:02 AM in response to sharbeen
    Level 1 (0 points)
    Oct 22, 2015 12:02 AM in response to sharbeen

    Same issue here

     

    apple please fix it

  • by Yarik-Go,

    Yarik-Go Yarik-Go Oct 25, 2015 2:26 AM in response to sharbeen
    Level 1 (0 points)
    Oct 25, 2015 2:26 AM in response to sharbeen

    So i also hade this problem and could not fix it! till today!

    as many of you stated my applestore account is with a deferent country than my phone number, so what i did i went to https://appleid.apple.com/ and changed my address in the  ID  on the link so it will have the same country as my phone number and the problem was fixed ! i think  should fix this bug in the system ! but this is a temp fix

  • by sharbeen,

    sharbeen sharbeen Oct 25, 2015 2:35 AM in response to Yarik-Go
    Level 1 (15 points)
    Oct 25, 2015 2:35 AM in response to Yarik-Go

    Yes it's a temporary fix. But do go apple feedback and message them. As more people report it, it might help speed up the fix.

  • by orence1966,

    orence1966 orence1966 Dec 15, 2015 10:57 PM in response to TheWeas
    Level 1 (0 points)
    Dec 15, 2015 10:57 PM in response to TheWeas

    Worked for me - thank you very much.

     

    But it only worked AFTER logging in to Facetime, then iMessage: in that order.

     

    I tried the VRAM reboot, safe mode boot and logging straight into imessage, that did not work.

     

    So I tried the VRAM reboot, safe mode boot and logging into factime, then into imessage, that did work.

  • by willywonty,

    willywonty willywonty Dec 22, 2015 3:14 AM in response to sharbeen
    Level 1 (4 points)
    Mac OS X
    Dec 22, 2015 3:14 AM in response to sharbeen

    In case this helps anyone: After updating to El Capitan, my Messages app wasn't working (all my contacts were designated "offline") even though my iPhone Messages app was fine. The solution was to start FaceTime on the computer (which also appeared to be offline) and sign with my Apple ID. For some reason this also enabled Messages.

  • by adream1705,

    adream1705 adream1705 Dec 26, 2015 6:00 AM in response to willywonty
    Level 1 (5 points)
    Dec 26, 2015 6:00 AM in response to willywonty

    I had a lot of trouble setting up 2 MacBook Airs and an iPad on iMessage & FaceTime. I finally figured out that the problem was with our Xfinity network. I'm not exactly sure why, but I couldn't sign into iMessage until I logged off our home wifi and connected to the hotspot on my iPhone 6s. After I got the computers signed in and iMessages activated I logged back into our home's Xfinity network. Everything seems to be fine now.

  • by JRK Apple Discuss,

    JRK Apple Discuss JRK Apple Discuss Feb 4, 2016 4:19 AM in response to sharbeen
    Level 1 (0 points)
    Feb 4, 2016 4:19 AM in response to sharbeen

    Hi,

     

    I have an actual fix that has worked on two different systems where I have had this issue when upgrading from Mavericks to El Capitan.

     

    1) Quit Messages

    2) Sign out of and quit Facetime

    3) In Keychain, search on iMessage, then export and delete all the Encryption and Signing Keys (if any)

    4) Sign out  of iCloud

    5) Open a Terminal window and enter the following commands:

            mkdir -p ~/Desktop/foo/bh

            cd ~/Library/Preferences

            mv com.apple.iChat.* ~/Desktop/foo/

            mv ByHost/com.apple.iChat.* ~/Desktop/foo/bh/

            mv *essage* ~/Desktop/foo/

            mv ByHost/*essage* ~/Desktop/foo/bh/

            chmod 0 ~/Desktop/foo

    6) Restart Mac OS X and sign in

    7) Start Messages

    8) In Messages, go to Preferences-->Accounts and it should allow you to enter a password.

    9) Sign in to iCloud

    10) Sign in to Facetime

     

    Everything should now work. If so, you can kill ~/Desktop/foo and your exported keys; if not, restore everything you have previously wiped and try something different.

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