eanders
Level 1 (4 points)
Mac OS X

Q: Desktop freezes with note to do a hard shutdown and restart but not in apple format. How do I inform apple of the intrusion?

MY laptop froze with a note in five languages to do a hard shutdown using the power key and start up. It is not in the Apple notice form. This could be a virus or ? Has anyone seen this before. I have a picture of the attack but I can find no way to contact Apple about this issue. How can I get this to Apple for investigation.

MacBook Pro, iOS 5.0.1

Posted on Oct 1, 2015 12:32 PM

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eanders

Q: Desktop freezes with note to do a hard shutdown and restart but not in apple format. How do I inform apple of the intrusion?

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  • Helpful answers

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Oct 1, 2015 12:40 PM in response to eanders
    Level 9 (61,390 points)
    Desktops
    Oct 1, 2015 12:40 PM in response to eanders

    That is likely a Kernel panic.

     

    After you restart your Mac, you can use this article to fetch the stored kernel panic log. Readers here can help you interpret it, if you post the entire text as described in the article.

     

    Please do not post a screenshot or photograph -- they are very difficult to read, and do not contain all the information needed.

     

    Mac OS X: How to log a kernel panic - Apple Support


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  • by eanders,

    eanders eanders Oct 1, 2015 2:17 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Mac OS X
    Oct 1, 2015 2:17 PM in response to Grant Bennet-Alder

    This looks like the good old Windows Blue Screen. I tried to upload the contents of the Panic Report but it would not finish with an error message that the file contains invalid characters. ??? Here is the contents of my system info if that helps:

     

    Software  Mac OS X Lion 10.7.5 (11G63)

     

    Hardware Overview:

     

      Model Name:    MacBook Pro

      Model Identifier:    MacBookPro2,1

      Processor Name:    Intel Core 2 Duo

      Processor Speed:    2.33 GHz

      Number of Processors:    1

      Total Number of Cores:    2

      L2 Cache:    4 MB

      Memory:    2 GB

      Bus Speed:    667 MHz

      Boot ROM Version:    MBP21.00A5.B08

      SMC Version (system):    1.14f5

      Serial Number (system):    W8703069X6C

      Hardware UUID:    00000000-0000-1000-8000-0017F2D0EA8A

      Sudden Motion Sensor:

      State:    Enabled

  • by lllaass,

    lllaass lllaass Oct 1, 2015 2:25 PM in response to eanders
    Level 10 (190,762 points)
    Apple Watch
    Oct 1, 2015 2:25 PM in response to eanders

    We really need the panic log posted. Can you upload it to a site and provide a link?

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Oct 2, 2015 7:38 AM in response to eanders
    Level 9 (61,390 points)
    Desktops
    Oct 2, 2015 7:38 AM in response to eanders

    Try using the free version of

     

    http://pastebin.com/


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