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Q: El Capitan dowloaded now have lost emails

Hi , Just downloaded El Capitan, Email accounts are working OK but all of my mailboxes have disappeared.

Has anyone had the same problem

Thanks

iMac, OS X El Capitan (10.11)

Posted on Oct 1, 2015 12:56 PM

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Q: El Capitan dowloaded now have lost emails

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  • by CCo2Wat,

    CCo2Wat CCo2Wat Oct 4, 2015 10:28 AM in response to js007user
    Level 1 (0 points)
    Oct 4, 2015 10:28 AM in response to js007user

    IT should be in your library.  I was able to get all my mails back by following exactly what Eric Root said about re- indexing.  Is your library hidden? 

     

     

    image.png

  • by deepquest,

    deepquest deepquest Oct 4, 2015 10:24 AM in response to js007user
    Level 1 (40 points)
    Oct 4, 2015 10:24 AM in response to js007user

    I had similar issues even trying to rebuild the mail box.

  • by js007user,

    js007user js007user Oct 4, 2015 1:47 PM in response to CCo2Wat
    Level 1 (5 points)
    Oct 4, 2015 1:47 PM in response to CCo2Wat

    ok i found those folder and deleted.. its recovered some but not all the emails.. a royal pain in the A. Thanks apple

    Any other annoying things likely to happen with this latest upgrade?

  • by CCo2Wat,

    CCo2Wat CCo2Wat Oct 4, 2015 2:14 PM in response to js007user
    Level 1 (0 points)
    Oct 4, 2015 2:14 PM in response to js007user

    Have you tried sending mail? I had a problem with that at first too but all i did was re type my password in the smtp account and it worked.

     

    Crap update . Yes Apple, it takes Mac experience to New heights (finding lost emails!)

  • by sofimone,

    sofimone sofimone Oct 5, 2015 12:17 AM in response to Channel viewer
    Level 1 (0 points)
    Oct 5, 2015 12:17 AM in response to Channel viewer

    Hi, I think to have solved in this way:

    first of all I made a backup with Time Machine before install El Capitan

    I have downloading El Capitan and create an installation point by a USB memory (at least 8 Gb) using DiskMaker

    I have installed El Capitan as new machine

    Data restored from Time Machine after reboot

    All POP3 emails are charged again

  • by js007user,

    js007user js007user Oct 5, 2015 1:00 AM in response to CCo2Wat
    Level 1 (5 points)
    Oct 5, 2015 1:00 AM in response to CCo2Wat

    yes I have a problem sending now!!  its says "The operation could´t be completed. (MCMailErrorDomain error 1045)"

     

    Help I need to work today!!

     

    Apple THIS IS NOT FUN!

  • by CCo2Wat,

    CCo2Wat CCo2Wat Oct 5, 2015 1:43 AM in response to js007user
    Level 1 (0 points)
    Oct 5, 2015 1:43 AM in response to js007user

    Try going to your mail preferences and re- typing your password on the otgoing smtp account.  That worked for me.

  • by Warashina,

    Warashina Warashina Oct 5, 2015 7:16 AM in response to artistav8r
    Level 1 (18 points)
    Oct 5, 2015 7:16 AM in response to artistav8r

    Try this:

    1) Quit Mail

    2) Go to users/Library/Mail/V3/MailData

    3) Move all the files that named Envelope Index to the trash

    4) Restart Mail

     

    This will rebuild your entire mail index, you should be able to see all of your mail again.

  • by RaNaeLuvsApple,

    RaNaeLuvsApple RaNaeLuvsApple Oct 5, 2015 7:50 AM in response to CCo2Wat
    Level 1 (0 points)
    Oct 5, 2015 7:50 AM in response to CCo2Wat

    Please tell me exactly how to get to this page pictured I am so lost

  • by CCo2Wat,

    CCo2Wat CCo2Wat Oct 5, 2015 10:32 AM in response to RaNaeLuvsApple
    Level 1 (0 points)
    Oct 5, 2015 10:32 AM in response to RaNaeLuvsApple

    @RaNaeLucApple

     

    IMPORTANT: The User’s Library folder (~/Library) is hidden by default since most people will not require access to it. It is hidden for your own safety as it is an important folder. Don’t reveal or make any changes to this folder if you are not entirely confident as to what you’re doing.


    To reveal it:


    1. go to FINDER


    Screen Shot 2015-10-05 at 18.07.49.png

    1. Open your home folder (this looks like a house) (/Users/yourusername) in the Finder. Depending on your Finder settings, this may be as easy as simply opening a new Finder window. Otherwise, choose Home from the Finder’s Go menu (Go > Home); or pressShift-Command-H.

    Screen Shot 2015-10-05 at 18.16.17.png

     

    Still in the Finder, choose View > Show View Options (or press Command-J).

    • Near the bottom of the  View-Options palette is a setting called Show Library Folder. Enable this option. Your Library folder is immediately visible.

    Screen Shot 2015-10-05 at 18.16.41.png

    Close the View-Options palette.

    • Library is now visible.  Click  folder library and you will see a list of other folders as shown below, then look for folder MAIL (highlighted below)

    Screen Shot 2015-10-05 at 18.20.25.png

     

    Click folder Mail, you will see two folders marked V2 and V3

    Screen Shot 2015-10-05 at 18.20.52.png

    Just follow what Eric Root said (scroll up this thread), i found MAIL DATA inside the V3 folder.  Delete files marked Envelope (i deleted all of those starting with Envelope, I think 3.  Then restart mail, it will take a few minutes but i got mine working.

     

    I hope this helps.  By the way, if you have a problem sending, i just went to mail preferences and re typed my password in the outgoing SMTP account,

  • by aleph,

    aleph aleph Oct 5, 2015 1:16 PM in response to Channel viewer
    Level 1 (5 points)
    Oct 5, 2015 1:16 PM in response to Channel viewer

    Perhaps some consolation:

     

    I had the same problem, and re-indexing eventually worked. But before I did that, I was able to recover some of the "lost" email by searching for it in Spotlight. So if you're looking for a particular message, Spotlight might turn it up.

  • by anwoody,

    anwoody anwoody Oct 7, 2015 2:38 PM in response to Channel viewer
    Level 1 (0 points)
    Oct 7, 2015 2:38 PM in response to Channel viewer

    Yep, same problem. I've re-indexed. I think all my messages are retrieved, but all (2300) sit in the archive folder. I have lost ALL of the mailboxes I had created and managed my emails in. They don't exist anywhere (I searched in Finder for them). El Capitan is rubbish. What am I to do?

  • by anwoody,

    anwoody anwoody Oct 7, 2015 2:49 PM in response to anwoody
    Level 1 (0 points)
    Oct 7, 2015 2:49 PM in response to anwoody

    Well, it seems to be sorted now. Seems that it needed a bit of waiting...Annoyance has gone away now...

  • by allanhuk,

    allanhuk allanhuk Oct 7, 2015 11:24 PM in response to anwoody
    Level 1 (0 points)
    Oct 7, 2015 11:24 PM in response to anwoody

    I can't take any credit but this worked for me:

     

    Don't fret! Same thing happened to me. Go to Mail > Preferences > Accounts, and then uncheck the "Enable this account" option and then re-check it. Your folder structure should be restored.

  • by Clarence Low,

    Clarence Low Clarence Low Oct 11, 2015 7:49 AM in response to CCo2Wat
    Level 1 (0 points)
    Oct 11, 2015 7:49 AM in response to CCo2Wat

    Thanks, this was very helpful for me to find my Library

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