I just updated my phone to IOS 9.0.2 and now itunes will not recognize my iphone. I also recently set up ICloud for my photos. Now my phone is not recognized by my Itunes. I have tried everything on the support page from restarting the computer/iphone, updating my computer and itunes, restarting the device driver service, and reinstalling itunes and nothing has made a difference. How can I fix this?
iPhone 5s, Windows 10
Be careful!!!!
I just installed the latest version of iTunes, and was informed my iPod Touch would no longer work until I upgrade my OS to Windows 7 or higher. Don't know why it matters to the powers that be if I want to run XP. Now I have a completely worthless Apple product.
I have windows ten. But that is unfortunate.
I have the same issue. Tried updating my iphone 5 from ios 9.0 to 9.0.2 using ITunes. Now my phone is stuck on the screen that shows the connect to iTunes icon but iTunes will not recognize the phone. have tried all the fixes noted above but nothing is working. I am stuck in recovery mode with no way out. I can hear a sound prompt on my computer when I try to restart recovery mode by holding down the home / sleep button, but ITunes message to restore / update does not appear. Updated ITunes to laterst version and still nothing.
This is the second time I have had an iphone 5 lock up when upgrading to ios 9.0 / 9.0.2. This should not happen. Now I have a brick!!
I have an iPhone 6 and just finished upgrading to 9.0.2 (not via iTunes). Now iTunes won't recognize that my phone is connected. I'm running Windows 10 too. I tried everything on the help section when you run a diagnostic and nothing has worked.
ok miracles do happen. I found a solution to my issue. I plugged the USB cable into a different port on my computer and was able to get iTunes to recognize the phone and restore the ios 9.0.2 upgrade. Took a long time to complete, so you have to let it run a while. This whole process wasted about 6 hours of my weekend. ARGHHH APPLE 😟
Lucky you! I've tried all of my UBS ports, 3 different cables and it still will not recognize my iPod or my iPhone. I tried uninstalling iTunes and then reinstalling it and still no luck.
I'm no "techie", but have you tried uninstalling your current version of iTunes and installing an earlier version? May be worth a try.
I did... I found the solution on another thread though
Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.
This worked for me, thanks! I'm using Windows 10, iPhone 5C, and iOS 9.0.2. Under windows 10, you don't need to click the usbaapl file, just use device manager to browse to the directory.
Congrats on finding a fix! Too bad we need to dig around for hours to find obscure fixes like this. But then I can't really think of a better way to spend half the weekend 😟 Arghh Apple!!
Thanks man, this worked for me, i'm using win 10 and iPhone 6 plus run iOS 9.0.2
none of my 4 devices are seen in device manger via windows 10 so the drivers are installed re installed itunes again and again still nothing?
IOS 9.0.2 Not Connecting to Itunes
