Drasticbunny
Level 1 (6 points)

Q: Outgoing mail server gone under El Capitan

Immediately after installing El Capitan, I am unable to send emails.  However, I'm still receiving them.  Note the following oddity ... although I once had an email address "drastal@comcast.net" it has been inactive for years.  Nonetheless, it appears when I view the "Internet Accounts" tab under "System Preferences".  I've asked staff at the Apple Store to resolve this twice before, and no one seems to understand why it's shown there.  Yet my drastal@icloud.com account has worked perfectly, until I installed El Cap.

 

The contents of my Mail Preferences are shown below.  Thanks in advance ...

 

MailPreferences.png

iMac (27-inch Mid 2010), OS X El Capitan (10.11)

Posted on Oct 1, 2015 4:02 PM

by OR_CD,Solvedanswer
OR_CD OR_CD
Level 1 (10 points)
A:

Had the same problem, icloud emails were still coming through, but somehow el capitan deleted outgoing icloud server.

 

Solved by going to System Preferences > iCloud > disable mail option, wait a second then re-enable it.

 

Went back to Mail app, hit send on iCloud outgoing email and the outgoing server list popped up.

iCloud was back in the list, select and "always use this server"

 

Worked for me.

 

Good luck!

Posted on Oct 2, 2015 2:07 PM

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Drasticbunny

Q: Outgoing mail server gone under El Capitan

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  • by chiefsinga,

    chiefsinga chiefsinga Oct 1, 2015 4:33 PM in response to Drasticbunny
    Level 1 (15 points)
    Oct 1, 2015 4:33 PM in response to Drasticbunny

    Have you selected an Outgoing SMTP server?  I don't see one selected in your screen capture.

    You should be able to select the iCloud server from the drop down.

  • by Drasticbunny,

    Drasticbunny Drasticbunny Oct 1, 2015 5:24 PM in response to chiefsinga
    Level 1 (6 points)
    Oct 1, 2015 5:24 PM in response to chiefsinga

    The Outgoing Mail Server pulldown list was empty.  In my know-nothing attempt to populate the list, I added "iCloud" and selected it.  The pulldown list now shows "iCloud (Offline)" and it doesn't work.  I then added "p02-imap.mail.me.com" and "p02-map.smtp.me.com" and both are now shown there with "(Offline)" next to them and neither works.

  • by possummagic,

    possummagic possummagic Oct 1, 2015 6:11 PM in response to Drasticbunny
    Level 1 (0 points)
    iTunes
    Oct 1, 2015 6:11 PM in response to Drasticbunny

    I have the same problem: my outgoing mail server is empty only on my iCloud account.  I also have an exchange account and it was also blank but when I used the drop down menu I was able to select exchange.  The iCloud one still remains blank and I am unable to send emails. 

  • by Erick J,Helpful

    Erick J Erick J Oct 2, 2015 8:16 AM in response to Drasticbunny
    Level 1 (5 points)
    Oct 2, 2015 8:16 AM in response to Drasticbunny

    I have same problem-- incoming but no outgoing mail after El Cap update.  Talked to Apple support & the rep tried various fixes & gave up & said, "we have a problem here with no current solution."  Wonderful.  Beta testers were having this problem in August according to past discussions.

     

    They are supposed to call me back today-- (with a fix?)

  • by William Tomcanin,

    William Tomcanin William Tomcanin Oct 2, 2015 4:22 AM in response to Erick J
    Level 1 (104 points)
    Mac OS X
    Oct 2, 2015 4:22 AM in response to Erick J

    Same problem here, too!

  • by Alejandra36,

    Alejandra36 Alejandra36 Oct 2, 2015 8:12 AM in response to William Tomcanin
    Level 1 (10 points)
    Oct 2, 2015 8:12 AM in response to William Tomcanin

    Same problem. S.O.S

  • by markallenhart,

    markallenhart markallenhart Oct 2, 2015 8:30 AM in response to chiefsinga
    Level 1 (0 points)
    Oct 2, 2015 8:30 AM in response to chiefsinga

    I have the same problem with my outgoing mail server. There's nothing to select in the drop down list and I don't know what to manually type in there to make it work. I also am getting an error trying to empty the Trash I'm so disappointed as each upgrade has gone smoothly for me. I have an iMac mid-2011 with 2.7 GHZ Core i5

  • by owl62,

    owl62 owl62 Oct 2, 2015 8:35 AM in response to Drasticbunny
    Level 1 (0 points)
    Oct 2, 2015 8:35 AM in response to Drasticbunny

    I am in trouble. There is no way I can get my Apple Mail to send messages. S.O.S.

    I used to love Apple because it was trouble free...

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 2, 2015 8:36 AM in response to Alejandra36
    Level 2 (212 points)
    Apple TV
    Oct 2, 2015 8:36 AM in response to Alejandra36

    I have the same problem.  Since installing El Capitan, I am receiving emails on all my accounts but can't send through any of them, and some show offline, yet they won't let me put them online AND all of them are working both ways from my iPhone. 

     

    And I also have popup windows telling me that it can't connect to SMTP.RCN.COM (RCN is my ISP), asks for a PW, and then asks for PWs for 3 of my accounts.  I put them in, but nothing changes other than sometimes getting "Unable to verify account name or password."  I went to the Genius Bar at a local store, and they suggested something I'm not eager to do, which is to completely get rid of my keychain as one possibility. and start over. 

     

    I've thought I'd try to change the info for SMTP in my email accounts in Mail's Preferences, but they don't even show me any place to deal with outgoing settings or SMTP.

  • by Poromies,

    Poromies Poromies Oct 2, 2015 8:44 AM in response to Drasticbunny
    Level 1 (4 points)
    Oct 2, 2015 8:44 AM in response to Drasticbunny

    Same Experience.

    I just added my Accounts again with Mail>Add Account etc. and they and their folder structures appeared as before.

    Bit of a pain, but if, as promised, Mail will work better under El Capitan it will be worth the small inconcenience.

     

    I had the same problem with Calendars.  Initially all my iCloud calendars had disappeared and had to be added again, but I had not lost any entries.

     

    Finally I cannot get the promised Extensions on Photos to work.  I already had compatible extensions like Affinity (purchased through App Store) installed on my Mac, but when I try to access them through Photos edit menu it shows "Not Enabled".  I have not fixed this issue yet.

  • by bquimby1,

    bquimby1 bquimby1 Oct 2, 2015 9:16 AM in response to Drasticbunny
    Level 1 (4 points)
    Oct 2, 2015 9:16 AM in response to Drasticbunny

    I'm in the same boat.  I changed the Outgoing mail server to smtp.mail.me.com (found on an internet search) but the mail just goes into the Outbox and hangs.  MY iPhone use "iCloud SMTP Server" as the out going server.  When I tried that it tells me that it's offline.

  • by OR_CD,Solvedanswer

    OR_CD OR_CD Oct 2, 2015 2:07 PM in response to Drasticbunny
    Level 1 (10 points)
    Oct 2, 2015 2:07 PM in response to Drasticbunny

    Had the same problem, icloud emails were still coming through, but somehow el capitan deleted outgoing icloud server.

     

    Solved by going to System Preferences > iCloud > disable mail option, wait a second then re-enable it.

     

    Went back to Mail app, hit send on iCloud outgoing email and the outgoing server list popped up.

    iCloud was back in the list, select and "always use this server"

     

    Worked for me.

     

    Good luck!

  • by jojobobo83,

    jojobobo83 jojobobo83 Oct 2, 2015 10:47 AM in response to OR_CD
    Level 1 (0 points)
    Oct 2, 2015 10:47 AM in response to OR_CD

    This worked! - Thanks

  • by owl62,

    owl62 owl62 Oct 2, 2015 10:52 AM in response to OR_CD
    Level 1 (0 points)
    Oct 2, 2015 10:52 AM in response to OR_CD

    I did it 4 or 5 times but it eventually worked! Thanks!

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