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Deleted photos not really deleted

Hi,


I have installed a clean copy of El Capitan. I have an iCloud Photo Library working fine between my iPhone and iPad, so after opening OS X Photos all photos were imported OK (well, not Faces, but that's another question). But I have discovered that photos taken with my iPhone and fully deleted from iCloud long time ago are in Masters folder (iCloud Photo Library.photoslibrary > Masters > 2015 > 04 > etc.). How is that possible? Those deleted photos were of course also removed from Recently Deleted Photos album, and they correctly don't appear in Photos app, iPhone or iPad, but they do in Masters folder.


Since I installed a clean copy of El Capitan, those "deleted" photos were downloaded from iCloud Photo Library, where they have supposedly been permanently deleted months ago.


Any thoughts?


Thank you.

MacBook Air, OS X El Capitan (10.11), 13-inch, Mid 2012

Posted on Oct 1, 2015 3:27 PM

Reply
19 replies

May 19, 2017 11:22 AM in response to AppleThree

I thought about also reporting it to the dev portal, but it would just be marked a duplicate; have you gotten any word back?

The Developer Bug Reporter is the only place, where you will get some reply. A notification of duplicate, or a response, when the problem has been resolved. At least, you will be able to watch for the problem report number.

Oct 2, 2015 12:09 PM in response to MooMuir

Thanks for your reply. They are not in a separated album or in Recently Deleted (it's empty). When I search in Photos the deleted photo file name (e.g. IMG_0015.JPG) I get no results. It's not there. But it is in Masters folder.


A very clear example of this behavior is when I shoot a HDR photo with my iPhone. I have turned on the option of keeping both versions in Settings, this way I can compare both and keep the best, the other gets fully deleted. I found every pair of versions in Masters folder.


Another example: when I share some photos or screenshots via Twitter and edit / crop them before sending, Twitter makes a copy of the edited photo in Photos.app. I always delete those, but I still have them in Masters folder.


I have done some tests and It only happens with photos, not videos. When I shoot photos in the street for example (not connected to a Wi-Fi network) and delete a bunch of them (in Recently Deleted too), I return home and the iPhone uploads every single photo via Wi-Fi.


It would be interesting and helpful if someone with iCloud Photo Library can test this behavior.

Oct 2, 2015 3:12 PM in response to carlos57775

Ok, I've done some extra testing and I have found that's an iOS 8.x / iOS 9.x bug. I was wrong before, it also happens with videos: I don't have any video in my iCloud Photo Library but I have several in Masters folder.


Steps to reproduce on iPhone / iPad (same with videos):


  1. Turn off Wi-Fi.
  2. Shoot two photos.
  3. Delete the first one and leave it at Recently Deleted album.
  4. Delete the second photo and delete it from Recently Deleted album too.
  5. Go to Settings > Photos and Camera. You will see it says something like "Required Wi-Fi, 2 photos pending upload". Notice that it says two, instead of one.
  6. Connect to a Wi-Fi network and let iCloud Photo Library update.
  7. Go to your Mac, open Photos and you will see only one photo in Recently Delete album (the first one). Delete it permanently.
  8. Go to Finder, find your iCloud Photo Library > Show package content > Masters > 2015 > 10 > (day folder) > 201510(day)-(time). You will see the second photo, supposedly deleted permanently from iCloud. But it wasn't, because the iPhone uploaded it anyways.


When you do the same but connected to a Wi-Fi network, it works fine: when you delete photos from Recently Deleted album, they are deleted from iCloud and from the Masters folder.


I don't know why, but when you delete photos or videos from Recently Deleted and iCloud Photo Library is not up to date (because you are not connected to a Wi-Fi network, for example) the iPhone keeps them in his memory and then uploads them "invisibly" to iCloud. So the workaround is shoot photos / videos, delete those you don't want to keep, but not delete them from Recently Deleted iOS album until all of them are uploaded to iCloud.


And I don't know if these "deleted" items are wasting iCloud storage. I don't see an easy way to delete them permanently, because they don't show up anywhere besides Masters folder. Maybe removing directly from there?


I'm going to submit this bug to Apple; I will keep this thread updated.

Nov 6, 2015 8:28 AM in response to carlos57775

Did you find out why it is doing this? I have the exact same problem.


Deleted months ago, don't show up anywhere on iCloud, on iPhone iPad or in photos app on either mac.


Do a search for jpg and i get all the photos which were supposedly permanently deleted months ago.


Ive just got a new iMac and the same thing has happened, brand new install. So its downloading these photos from apples servers and placing them into the masters folder in the library but unless i go there i can't get to them.


They don't appear on my iCloud at all, but they must be there on apples server somewhere.


wasting my drive space.


😟

Nov 6, 2015 11:10 AM in response to Phildclarke

Hi Phil,


Issue is still happening in iOS 9.1. Some weeks ago I submitted this problem here: http://www.apple.com/feedback/

I wrote this:

Hello,


In an iOS device with iCloud Photo Library enabled and not connected to a Wi-Fi network, deleting photos that are not yet in iCloud from library and from Recently Deleted album it's not working because they are being uploaded to iCloud Photo Library after connecting to Wi-Fi.


Steps on iOS:


1. Disconnect from Wi-Fi.

2. Shoot one photo and delete it, from Recently Deleted album too.

3. Connect to a Wi-Fi network and let iCloud Photo Library update.

4. Open Photos for OS X and let it update. Deleted photo doesn't show up anywhere (that's OK).

5. Show Package Contents of iCloud Photo Library and that "fully deleted" photo is in Masters folder (iOS uploaded it to iCloud).


When you do the same but connected to Wi-Fi from start, it's deleted everywhere.


Thank you.


Maybe if more people report this to Apple they will take a look.


Have you tried to delete those photos from Masters folder to get your iCloud storage space back? I don't really think that will work, but I don't see another way to delete them from Apple servers.


I eventually will start a brand new iCloud Photo Library and, until it is confirmed as resolved, always be careful not to delete photos from Recently Deleted unless I'm connected to Wi-Fi and photos already uploaded. But, of course, that's a huge pain if you have lots of photos 😟

Jan 31, 2016 5:25 AM in response to carlos57775

Hi Carlos,


Did you figure out how to circumvent this problem?

I've been experiencing the same problem, and it's so annoying becase those deleted files are actually taking space in iCloud.

What I tried was to delete those flles on Mac by navigating the package file, but it was futile since this smart guy, iCould namely, then have my Mac download those deleted files again from the server. Vicious endless link 😟

Mar 30, 2016 7:01 PM in response to blu62vette

Anybody have any more luck on this? I deleted 3000 images off photos today, also deleted the deleted folder. No space made available on my hard drive. Rebooted and still no space made. Any idea how to get the space free on the hard disk?

Do you still have your old iPhoto Library on your Mac or an Aperture Library that you migrated to Photos? Because the photos in Phots are hard links to the photos in the original library the storage will only be released after you delete the same photos also from the original iPhoto Library or Aperture library, see: Six Colors: The (hard) link between Photos and iPhoto

or: Photos saves disk space by sharing images with your iPhoto or Aperture libraries - Apple Support

Deleted photos not really deleted

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