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Safari 9 - I cannot install extensions

Hi,


since the update to Safari 9 and OSX 10.11 I cannot install extension from the extension gallery in Safari anymore. I click on an extension and the extension window opens but there is no button that says "install now" or anything like that. I have attached a screenshot showing the extension page. Is anyone else having the same problem?


User uploaded file

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10)

Posted on Oct 1, 2015 4:53 PM

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86 replies

Oct 27, 2015 10:58 AM in response to markauk

I don't know how to fill that report but could you report one with the OTHER bug : some of us can ONLY install extension from the store but not from files / 3rd parties.


27/10/2015 18:55:11,000 kernel[0]: Sandbox: com.apple.WebKit(486) deny(1) file-read-data /Applications/Safari.app

27/10/2015 18:55:11,000 kernel[0]: Sandbox: com.apple.WebKit(486) deny(1) file-read-data /Applications/Safari.app/Contents


I get tons of those sandbox / deny errors - even with SIP deactivated and permission "fixed" (obviously, something is very wrong with them). And it's from a clean install (tried 3 times... -_-)


Thanks :/

Oct 27, 2015 11:13 AM in response to barbussi

Posted this a little farther up-thread, wondering if it might help you:

I was able to fix it by deleting all of the .plist files relevant for Safari - that may be another option in the future if anyone is a bit twitchy about deleting their whole Keychain. The one thing to remember to do in that case would be to export bookmarks.


For reference, I deleted these files, and the entire Extensions folder:


users/[yourusername]/Library//Preferences/com.apple.Safari.Extensions.plist

users/[yourusername]/Library/Preferences/com.apple.Safari.plist

users/[yourusername]/Library/Safari/Extensions


You may want to try deleting com.apple.Safari.Extensions.plist and /Library/Safari/Extensions first, see if that fixes it, and if not, delete the com.apple.Safari.plist last (if retaining your general Safari preferences is important to you).


If ~/Library/ doesn't show for you, it's because Finder is set to hide system files. To show them, you have two ways, depending on whether you're comfortable using Terminal commands or not.


How to show/hide system files using terminal


How to show/hide system files using TinkerTool, a Mac app

>> When you run TinkerTool, you'll want to select the Finder option at the top navigation bar, and click "Show hidden and system files," then click Relaunch Finder at the bottom. You'll be able to find the above folders and files after that.


Let me know if that helps. It did the trick for me, and doesn't require messing with Keychain (which is more of a pain, in my opinion).

Oct 27, 2015 11:40 AM in response to aliiien

Tried this on my side; no luck at all. 😟 SOOO sad. :/


Btw


27/10/2015 18:55:11,000 kernel[0]: Sandbox: com.apple.WebKit(486) deny(1) file-read-data /Applications/Safari.app

27/10/2015 18:55:11,000 kernel[0]: Sandbox: com.apple.WebKit(486) deny(1) file-read-data /Applications/Safari.app/Contents


I have the same lines on a fresh account that CAN install the extensions AND output this errors anyway. Crazy. I guess I'll wait for a fix, can't lose more time over this. 😟

Oct 27, 2015 1:06 PM in response to barbussi

I know I deleted more prefs than I listed the first time; I figured those [three I listed] were the ones that did the trick, but possibly wrongly. Went back through and found all Safari-relevant files that *could* be deleted without breaking things:


~/Library/Caches/com.apple.Safari

~/Library/Caches/com.apple.safaridavclient

~/Library/Saved Application State/com.apple.Safari.savedState

~/Library/Synced Preferences/com.apple.Safari.plist

~/Library/Synced Preferences/com.apple.SafariServices.plist


And the three I listed previously:


~/Library//Preferences/com.apple.Safari.Extensions.plist

~/Library/Preferences/com.apple.Safari.plist

~/Library/Safari/Extensions


If you want to try deleting (not just move to trash, but fully delete) all of those, that may reset enough of Safari for the extensions gallery to recognize the version number. At your own risk, etc etc etc., but that's what finally made it click on my end.


And again, back up everything first, just in case! 🙂


Either way, let's hope Apple gets this bug fixed asap.

Oct 28, 2015 7:46 AM in response to barbussi

SO, I managed to install everything (I started with that). I'm pretty sure that I accused Little Snitch a bit too fast : seems it's the icloud sync of the keychain that at the heart of the problem. If I terminate that icloud sync and delete the full keychain folder (the user one) it seems to work.


I have a dev friend @ apple and he made sure those 2 bugs are examined.


Can't thanks enough Carbon Copy Cloner in all this : the fact I had full backups of 2 old installs to reinstall / test / access my old files at all time was a lifesaver. But yep, the keychain needs some love for sure !!!

Oct 28, 2015 8:28 AM in response to Cafeine

I can confirm this. I solved the issue the same way after deleting files in the keychain Library folder and adding the old ones back in one at a time. Labor intensive but worth it to define the problem better. Unchecking iCloud services in Preferences made a huge difference but only after throwing out and replacing the keychain files. Make sure you back up the old files before you go through this process. The only downside about this solution for me was losing my saved passwords in Safari. Not really a big deal if you keep a secure backup of your password info. You must shut off or disable any anti-virus software extensions that monitor websites within the browser BEFORE you fix the keychain problem and the synching problem with iCloud services. All this occurred as a result of updating to the new operating system.

Safari 9 - I cannot install extensions

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