JohnnyFJohnsson

Q: Safari 9 - I cannot install extensions

Hi,

 

since the update to Safari 9 and OSX 10.11 I cannot install extension from the extension gallery in Safari anymore. I click on an extension and the extension window opens but there is no button that says "install now" or anything like that. I have attached a screenshot showing the extension page. Is anyone else having the same problem?

 

Bildschirmfoto 2015-10-01 um 19.51.56.png

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10)

Posted on Oct 1, 2015 4:53 PM

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Q: Safari 9 - I cannot install extensions

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  • by barbussi,

    barbussi barbussi Oct 27, 2015 12:35 PM in response to Cafeine
    Level 1 (0 points)
    Oct 27, 2015 12:35 PM in response to Cafeine

    I guess it's a bug, I hope for a fix too.

    (So annoying!)

     

     

    Aliiien: thank you for your reply, I need to do a backup, then I'll try what you suggested. But if for cafeine didn't work I doubt it will work for me.

    I already have the .safariextz, and they're exactly the files that don't work.

  • by aliiien,

    aliiien aliiien Oct 27, 2015 1:06 PM in response to barbussi
    Level 1 (4 points)
    Mac OS X
    Oct 27, 2015 1:06 PM in response to barbussi

    I know I deleted more prefs than I listed the first time; I figured those [three I listed] were the ones that did the trick, but possibly wrongly. Went back through and found all Safari-relevant files that *could* be deleted without breaking things:

     

    ~/Library/Caches/com.apple.Safari

    ~/Library/Caches/com.apple.safaridavclient

    ~/Library/Saved Application State/com.apple.Safari.savedState

    ~/Library/Synced Preferences/com.apple.Safari.plist

    ~/Library/Synced Preferences/com.apple.SafariServices.plist

     

    And the three I listed previously:

     

    ~/Library//Preferences/com.apple.Safari.Extensions.plist

    ~/Library/Preferences/com.apple.Safari.plist

    ~/Library/Safari/Extensions

     

    If you want to try deleting (not just move to trash, but fully delete) all of those, that may reset enough of Safari for the extensions gallery to recognize the version number. At your own risk, etc etc etc., but that's what finally made it click on my end.

     

    And again, back up everything first, just in case!

     

    Either way, let's hope Apple gets this bug fixed asap.

  • by Cafeine,

    Cafeine Cafeine Oct 27, 2015 4:04 PM in response to aliiien
    Level 1 (0 points)
    Oct 27, 2015 4:04 PM in response to aliiien

    I'm reinstalling from scratch for the 3rd time to check one last time if I can pinpoint the problem. Maybe it's just an OSX bug and then I'm ****** and will not use safari until a fix. And I **** hope it's not that, I love that browser. WITH THE RIGHT EXT.  -_-

  • by barbussi,

    barbussi barbussi Oct 28, 2015 12:59 AM in response to Cafeine
    Level 1 (0 points)
    Oct 28, 2015 12:59 AM in response to Cafeine

    I admire your determination. Let me know if you find something useful.

    I hope that the developers are aware about this problem and not only about the opposite one...

  • by barbussi,

    barbussi barbussi Oct 28, 2015 1:41 AM in response to Cafeine
    Level 1 (0 points)
    Oct 28, 2015 1:41 AM in response to Cafeine

    I suggest to not install 10.11.1 before trying to install any extensions.

  • by Cafeine,

    Cafeine Cafeine Oct 28, 2015 7:46 AM in response to barbussi
    Level 1 (0 points)
    Oct 28, 2015 7:46 AM in response to barbussi

    SO, I managed to install everything (I started with that). I'm pretty sure that I accused Little Snitch a bit too fast : seems it's the icloud sync of the keychain that at the heart of the problem. If I terminate that icloud sync and delete the full keychain folder (the user one) it seems to work.

     

    I have a dev friend @ apple and he made sure those 2 bugs are examined.

     

    Can't thanks enough Carbon Copy Cloner in all this : the fact I had full backups of 2 old installs to reinstall / test / access my old files at all time was a lifesaver. But yep, the keychain needs some love for sure !!!

  • by barbussi,

    barbussi barbussi Oct 28, 2015 8:15 AM in response to Cafeine
    Level 1 (0 points)
    Oct 28, 2015 8:15 AM in response to Cafeine

    I'm glad that you have found a solution!

    I'm not at home right now, so I will try to do this as soon as I am at home.

     

     

    So: I have to uncheck, in the system preferences - iCloud - the keychain voice.

    Then erase the keychain folder (aka: ~/Library/Keychains/)?

  • by Cafeine,

    Cafeine Cafeine Oct 28, 2015 8:22 AM in response to barbussi
    Level 1 (0 points)
    Oct 28, 2015 8:22 AM in response to barbussi

    Yep ! Don't forget to uncheck the icloud / Keychain sync before or it will redownload the problematic keychain right away...

  • by David Yarema,

    David Yarema David Yarema Oct 28, 2015 8:28 AM in response to Cafeine
    Level 1 (1 points)
    Oct 28, 2015 8:28 AM in response to Cafeine

    I can confirm this. I solved the issue the same way after deleting files in the keychain Library folder and adding the old ones back in one at a time. Labor intensive but worth it to define the problem better. Unchecking iCloud services in Preferences made a huge difference but only after throwing out and replacing the keychain files. Make sure you back up the old files before you go through this process. The only downside about this solution for me was losing my saved passwords in Safari. Not really a big deal if you keep a secure backup of your password info. You must shut off or disable any anti-virus software extensions that monitor websites within the browser BEFORE you fix the keychain problem and the synching problem with iCloud services. All this occurred as a result of updating to the new operating system.

  • by barbussi,

    barbussi barbussi Oct 28, 2015 8:55 AM in response to David Yarema
    Level 1 (0 points)
    Oct 28, 2015 8:55 AM in response to David Yarema

    Thank you for your replies,

     

    A dumb question: I really need to restore my old (from a backup) keychain files?

    Because It's not a problem to me writing the passwords again (one by one).

  • by barbussi,

    barbussi barbussi Oct 28, 2015 12:41 PM in response to Cafeine
    Level 1 (0 points)
    Oct 28, 2015 12:41 PM in response to Cafeine

    It didn't work... :/

    Do I have to do something else?

  • by Cafeine,

    Cafeine Cafeine Oct 28, 2015 6:37 PM in response to barbussi
    Level 1 (0 points)
    Oct 28, 2015 6:37 PM in response to barbussi

    Sadly I'm out of ideas.

    I did reinstall everything from scratch but FYI, 3rd parties extension are not working again after syncing with icloud. So now I'll have to wait for a fix anyway or hope that some of the devs do a "store version" of their ext. 

     

    Yep, that's really lame. :/

  • by BuddysGirl,

    BuddysGirl BuddysGirl Oct 29, 2015 10:25 PM in response to barbussi
    Level 1 (0 points)
    Oct 29, 2015 10:25 PM in response to barbussi

    Hello!

     

    I just wanted to say after trying all day to add 3rd party extensions to Safari, like RoboForm, eBay, and Coupon.com Toolbar, I have finally figured it out!

     

    I restarted my iMac in SAFE mode, and then I opened Safari, and tried again. This time it worked! I was able to install all the extensions I wanted.

     

    I then restarted my iMac, and it is working!

     

    Hope this works for everyone else!

  • by barbussi,

    barbussi barbussi Oct 30, 2015 12:55 AM in response to BuddysGirl
    Level 1 (0 points)
    Oct 30, 2015 12:55 AM in response to BuddysGirl

    Worked for me.

    Thank you very much!

  • by _fiery,

    _fiery _fiery Nov 7, 2015 10:35 AM in response to BuddysGirl
    Level 1 (5 points)
    Nov 7, 2015 10:35 AM in response to BuddysGirl

    The advise to restart in SAFE mode (holding Shift key while restarting) worked for me. Then restarted the machine and now extension is working fine. Thanks.

     

    My problem was that I uninstalled certain extension and then tried to install it again from the same safariextz file (iGetterExtension.safariextz). Safari Extensions dialog appears, but when I click on the "Trust" button, nothing happens (no errors). I'm on 10.10.1 and Safari 9.0.1. The same extension installed just fine in previous El Capitan versions (including El Capitan Betas). Installation of the same safariextz file in SAFE mode works.

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