mgring
Level 1 (0 points)

Q: Able to download El Capitan but now it will not load

I have a MacBook Pro laptop that is about 2 years old. I upgraded to Mavericks not too long ago and it worked well. I just upgraded to El Capitan late night September 30. The next morning I came it and it began installing the software. Everything seems to work reasonably well except I was unable to log into my Cloud account. After several unsuccessful attempts I decided to just reboot my Mac.

When I rebooted, the problems got worse. I was able to log into my Mac on the initial log-in but then when it goes to boot up, it gets hung when the progress bar reachers about 50% to 70%.

I tried reinstalling El Capitan but it only has improved how **** it goes on the status bar--more consistently 70% now but it still does not boot up.

Any suggestions?

 

I do have a time machine back-up but have only backed up my data and not my OS because things have been so stable with the Mac OS system of late.

Frustrated and need help.

Mark

Posted on Oct 1, 2015 6:50 PM

by alex_h1,Solvedanswer
alex_h1 alex_h1
Community Specialists
A:

Hello mgring,

 

I see from your post that you've been experiencing some issues with your Mac after upgrading to El Capitan, specifically that the computer is stuck on the Apple logo with loading bar.  I know how this can be a frustrating issue especially after just updating your software, so in order to get this working again I suggest that you start with the troubleshooting below.  First I suggest booting into Safe Mode, and seeing if the computer will completely start:

 

Follow these steps to start up into safe mode.

  1. Start or restart your Mac. 
  2. Immediately after you hear the startup sound, press and hold the Shift key.
  3. Release the Shift key when you see the Apple logo appear on the screen.

After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.

Try safe mode if your Mac doesn't finish starting up - Apple Support

 

If the computer still fails to start up, then you can use Disk Utility to verify or repair your Macintosh HD:

 

Try Disk Utility

Use these steps to use the Disk Utility app to verify or repair a disk.

  1. If you're using OS X Lion or later, start the computer from Recovery System or Internet Recovery. If you're using an older version of OS X and your computer came with a Mac OS X Install disc, insert the installation disc and restart the computer while holding the C key instead.
  2. When your computer finishes starting up, choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
  3. Click the First Aid tab.
  4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
  5. Select your Startup Disk (usually named "Macintosh HD").
  6. Click Repair. Disk Utility checks and repairs the disk.

Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support

 

Take care.

Posted on Oct 2, 2015 7:55 AM

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mgring

Q: Able to download El Capitan but now it will not load

  • All replies
  • Helpful answers

  • by alex_h1,Solvedanswer

    alex_h1 alex_h1 Oct 2, 2015 7:55 AM in response to mgring
    Community Specialists
    Oct 2, 2015 7:55 AM in response to mgring

    Hello mgring,

     

    I see from your post that you've been experiencing some issues with your Mac after upgrading to El Capitan, specifically that the computer is stuck on the Apple logo with loading bar.  I know how this can be a frustrating issue especially after just updating your software, so in order to get this working again I suggest that you start with the troubleshooting below.  First I suggest booting into Safe Mode, and seeing if the computer will completely start:

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    If the computer still fails to start up, then you can use Disk Utility to verify or repair your Macintosh HD:

     

    Try Disk Utility

    Use these steps to use the Disk Utility app to verify or repair a disk.

    1. If you're using OS X Lion or later, start the computer from Recovery System or Internet Recovery. If you're using an older version of OS X and your computer came with a Mac OS X Install disc, insert the installation disc and restart the computer while holding the C key instead.
    2. When your computer finishes starting up, choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Startup Disk (usually named "Macintosh HD").
    6. Click Repair. Disk Utility checks and repairs the disk.

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support

     

    Take care.

  • by mgring,

    mgring mgring Oct 2, 2015 7:57 AM in response to alex_h1
    Level 1 (0 points)
    Oct 2, 2015 7:57 AM in response to alex_h1

    Alex,

    Thank you. This certainly helped. The software runs a bit oddly in "safe mode" but it starts up. It also found an old Kindle app and another program (invisible?) that it placed in the "incompatible software" file.

    I will try to boot this up again without using the safe mode and see how it does.