Murphcat
Level 1 (0 points)

Q: El captain will not connect to iCloud server or wifi properly on MacBook Air

I installed the El Captain update, and since then my MacBook Air had had problems.

 

It keeps prompting me to enter my iCloud password but it won't connect to the iCloud server and has frozen and made me force quit system preferences about 10 times.

 

It also won't let me load any webpages or internet apps and I have tried two different wifi's already.

 

please help!!

iMac, OS X Mavericks (10.9.1)

Posted on Oct 1, 2015 9:16 PM

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Murphcat

Q: El captain will not connect to iCloud server or wifi properly on MacBook Air

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  • Helpful answers

  • by braden85,

    braden85 braden85 Oct 2, 2015 7:48 AM in response to Murphcat
    Community Specialists
    Oct 2, 2015 7:48 AM in response to Murphcat

    Hi Murphcat,

     

    I see that you may be having some issues with your internet connection on your MacBook Air. I have an article for you that can address your issues and provide some helpful troubleshooting steps, and it can be found below:

     

    Solutions for connecting to the Internet, setting up a small network, and troubleshooting - Apple Support

    https://support.apple.com/en-us/HT201184

     

    Take care, and thanks for visiting the Apple Support Communities.

  • by Murphcat,

    Murphcat Murphcat Oct 2, 2015 8:31 AM in response to braden85
    Level 1 (0 points)
    Oct 2, 2015 8:31 AM in response to braden85

    Hey Braden!

    THanks for your reply.

    I Have tried everything suggested in the links you posted above, but still having no luck.

     

    IT says

    • Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.

    I Am onto my third different wifi network and they all work on my other devices.

    WHen i go to the DNS settings there are two listed but both unable to be deleted.

     

    Any her suggestions?

     

    THanks!

  • by Linc Davis,

    Linc Davis Linc Davis Oct 2, 2015 2:15 PM in response to Murphcat
    Level 10 (207,926 points)
    Applications
    Oct 2, 2015 2:15 PM in response to Murphcat

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.