Random crashes

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Level 4

1,192 points

Random crashes

This morning my Mac Pro 3,1 (see sig) behaved very strangely. Console-User Diagnostic Reports lists crashes by the following applications:

SpyderUtility (a screen calibration utility that I've set to launch on login)

System Preferences

For the same time (this morning) Console-System Diagnostic Reports has reports for the

PenTablet driver for my Wacom pad,

Powerstats,

SystemLoginTool,

SystemUIserver,

iTeleport Connect (a remote connection tool that launches on login),

com.apple.internetaccounts,

com.apple.sharekithelper.

The crashes caused the screen to go black. After a forced restart (screen still black) I remoted desktop'd from my laptop and I saw that the resolution had become scaled to 1248x800 (checked Sys Prefs-Display). Only resetting that to best resolution for display allowed the screen to come to life upon another forced restart.

I am a bit lost as to where to even begin to look for reasons for this so would very much appreciate any suggestion.

Thank you very much in advance.

Philip

Mac Pro 3,1-OTHER, OS X Mavericks (10.9.4), 2x3TB 2xSSD+Sonnet TempoPro ACD 23"

Posted on Oct 1, 2015 10:28 PM

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Answer 1

dec_g808

Level 1

0 points

Oct 1, 2015 10:40 PM in response to pullman

Maybe try to upgrade to OS X Yosemite? Otherwise it may be hacked.😟

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Answer 2

pullman Author

Level 4

1,192 points

Oct 1, 2015 11:55 PM in response to dec_g808

For various reasons I don't want to install Yosemite. But I'm not sure I would have to do that to solve the issue of the crashes.

I've reinstalled the PenTablet driver and I've reset the screen resolution. I've also stopped launching SpyderUtility at login. Even so, I'm not sure where to begin to troubleshoot crashes like this. Are there for instance particular parts of all the logs in Console I should have a look at for clues?

Thank you very much in advance
Philip

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Answer 3

Eric Root

Level 10

684,039 points

Oct 3, 2015 10:50 PM in response to pullman

Console post see first post by Linc Davis

Console using

Kernel Panic Log

If the log won’t post, try posting it here and provide a link in a reply Pastebin

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Answer 4

pullman Author

Level 4

1,192 points

Oct 4, 2015 6:01 AM in response to Eric Root

Thank you Eric. The computer crashed just now, at 14:41 my time. A few minutes before a fan turned on on or close to max. I've found the following in Console - All messages:

2015-10-04 14:41:43,000 kernel[0]: [1:0:0] GPU HangState 0x00000000, HangFlags 0x00000006: IndividualEngineHang 0, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

2015-10-04 14:41:43,000 kernel[0]: ** GPU ASIC Log Start **

2015-10-04 14:41:43,000 kernel[0]: : 0x00006898 : 0x00000092 : 0x00000001 : 0x00000018 : 0x000090f0 : 0x00000001 : 0x00000001 : 0x00006898

2015-10-04 14:41:43,000 kernel[0]: : 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00000000 : 0x00000001 : 0x00000058

Similar entries continues for several pages, then this:

2015-10-04 14:41:44,000 kernel[0]: ** GPU ASIC Log End **

2015-10-04 14:41:44,000 kernel[0]: ------------------

2015-10-04 14:41:44,000 kernel[0]: GPURestartReportEnd

2015-10-04 14:41:44,000 kernel[0]: Trying restart GPU ...

2015-10-04 14:41:45,816 com.apple.launchd[1]: (com.apple.DumpGPURestart) Throttling respawn: Will start in 9 seconds

2015-10-04 14:41:46,000 kernel[0]: [1:0:0] GPU HangState 0x00000000, HangFlags 0x00000006: IndividualEngineHang 0, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

2015-10-04 14:41:46,000 kernel[0]: ** GPU ASIC Log Start **

2015-10-04 14:41:46,000 kernel[0]: : 0x00006898 : 0x00000092 : 0x00000001 : 0x00000018 : 0x000090f0 : 0x00000001 : 0x00000001 : 0x00006898

2015-10-04 14:41:46,000 kernel[0]: : 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00000000 : 0x00000001 : 0x00000058

Which also continues for pages. Then:

2015-10-04 14:41:47,000 kernel[0]: ** GPU ASIC Log End **

And then another several pages of similar kernel[0] entries, then a similar set as above:

2015-10-04 14:41:47,000 kernel[0]: : ** GPU Debug Info End **

2015-10-04 14:41:47,000 kernel[0]: ------------------------

2015-10-04 14:41:47,000 kernel[0]: GPURestartReportEnd

2015-10-04 14:41:47,000 kernel[0]: Trying restart GPU ...

2015-10-04 14:41:47,019 com.apple.launchd[1]: (com.apple.DumpGPURestart) Throttling respawn: Will start in 8 seconds

2015-10-04 14:41:48,000 kernel[0]: [1:0:0] GPU HangState 0x00000000, HangFlags 0x00000006: IndividualEngineHang 0, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

2015-10-04 14:41:48,000 kernel[0]: ** GPU ASIC Log Start **

Under Console - System Diagnostic Reports I also see a crash report for the PenTabletDriver with the 14:41 time stamp. Oddly, this morning I removed the driver and software for the Wacom tablet and reinstalled it and it worked well all day.

Not sure what this means but it appears both the GPU and the tablet are upsetting the system somehow.

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Answer 5

Eric Root

Level 10

684,039 points

Oct 4, 2015 8:52 AM in response to pullman

You are welcome. Try a SMC reset. The article covers when this is required, but doing this will not affect anything.

Reset SMC

If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US. Hardware Repair - Keeping Confidential Data Safe

Genius Bar Reservation US

Authorized Service Provider

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