Q: My iphone 5s just stopped working, it wont turn on, it wont charge up. A total black out. I have tried to retrieve my serial numbe ... My iphone 5s just stopped working, it wont turn on, it wont charge up. A total black out. I have tried to retrieve my serial number for warranty but i cant find it. What do I do? more
-
All replies
-
Helpful answers
-
Oct 1, 2015 11:15 PM in response to MajorMpesumby Ingo2711,Have a look at the article Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support
If you synced the phone with you computer, iTunes will provide the info, or the original packing.
You can also try using iTunes on your computer:
- On a Mac, go to iTunes > Preferences. On a PC, go to Edit > Preferences.
- Click the Devices tab.
- Hold your mouse over a backup of your iOS device to see the serial number. You'll also see the IMEI/MEID and CDN for your iPhone or iPad (cellular model).

...
If you still have your device's original packaging, you can check the barcode to find the serial number and IMEI/MEID.
copied from Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support
