El Capitan update and issue with Photos app

Question

Level 1

0 points

El Capitan update and issue with Photos app

Hi

Since downloading and updating OSX Yosemite to El Capitan this morning I have had multiple issues notably with the Photos app

I get the following message when trying to start the Photos app

"Photos must quit because the photo library has become unavailable or its data is corrupt."

I have tried running malware and disk repair and restarting but nothing is fixing the issue

Can anyone please assist?

My mac is

iMac (Retina 5K, 27-inch, Late 2014)-3.5 GHz Intel Core i5-8 GB 1600 MHz DDR3

Thanks in advance

Chris

iMac (Retina 5K, 27-inch, Late 2014), OS X El Capitan (10.11)

Posted on Oct 2, 2015 3:24 AM

Reply

Answer 1

Best reply

rkaufmann87

Level 10

140,556 points

Oct 2, 2015 4:14 PM in response to open2view

If you have any antivirus, cleaning or other third party "maintenance" utilities uninstall them per the developers instructions. They are at best useless and also potentially damaging. OS X does NOT need them!!!!!!

To get your Photos app working again, please read How to Repair Photos Library to Fix Common Issues with Photos App on Mac OS X

Reply

Answer 2

open2view Author

Level 1

0 points

Oct 2, 2015 4:15 PM in response to rkaufmann87

Thanks for the advice--worked a treat!

Reply

Answer 3

open2view Author

Level 1

0 points

Oct 2, 2015 4:16 PM in response to open2view

also for others this is what you need to do

Hold down the key combination alt/options key and command key ⌥⌘ while double clicking the Photos icon. Click the "Repair" button and repair the library. This may take a while for a large library.

Reply

Answer 4

rkaufmann87

Level 10

140,556 points

Oct 2, 2015 4:23 PM in response to open2view

Great and your welcome.

Reply

Answer 5

Tu-X1

Level 1

4 points

Oct 7, 2015 5:38 AM in response to open2view

I have a same Photos issue after downloaded the iTunes again from the support, and now the Photos works fine. Seems like a Photos is co-operative with iTunes.

In the Photo's issue report from iMac shows that there is a wrong 'architecture picture' when your Photos won't start working!

http://www.apple.com/itunes/music/

Reply