Harvegar

Level 1 (0 points)

Q: Installed new os and now won't restart

I Just installed the latest os and now my laptop won't restart. All I get is a file folder icon with a question mark in it.

MacBook Air (13-inch Mid 2013), El capitain

Posted on Oct 2, 2015 5:03 AM

I have this question too

Q: Installed new os and now won't restart

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by Carolyn Samit,

Carolyn Samit Oct 2, 2015 5:54 AM in response to Harvegar
Level 10 (123,462 points)

Apple Music

Oct 2, 2015 5:54 AM in response to Harvegar

The question mark means your Mac can't locate a system folder to boot from.

Startup your Mac while holding down the Option key. That should prompt the Startup Manager window where you can select the startup disk then click Restart.

A flashing question mark appears when you start your Mac
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by bren_nan,

bren_nan Oct 2, 2015 5:55 AM in response to Harvegar
Level 1 (117 points)

Oct 2, 2015 5:55 AM in response to Harvegar

This article may provide a nice additional visual to assist you.

About the screens you see when your Mac starts up - Apple Support
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