NinjaR01

Q: My support community account was deleted??

My account was deleted?? No notification or input on why. Who do I contact to find out why it was disabled and to get it re-enabled? At first I was getting a bunch of errors any time I tried logging in or posting. Then I tried different browsers. Then I tried clearing my history and cache. Then I tried logging in from my phone. Then I accessed a thread that I posted in from my email notifications, and my posts are completely gone.

 

What's the deal? Profiles don't just delete themselves.

Posted on Oct 2, 2015 6:10 AM

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Q: My support community account was deleted??

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  • by NinjaR01,

    NinjaR01 NinjaR01 Oct 2, 2015 5:16 PM in response to ChitlinsCC
    Level 1 (0 points)
    Oct 2, 2015 5:16 PM in response to ChitlinsCC

    Apple error.jpg

    This looks like the error I received if anyone is wondering (just received it again), but so far my account is still working.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 2, 2015 5:16 PM in response to NinjaR01
    Level 5 (7,558 points)
    Notebooks
    Oct 2, 2015 5:16 PM in response to NinjaR01

    Outstanding.

    If I am right, Apple folks were less than forthcoming about exactly what went awry, so I won't even ask.

    Out of an insatiable curiosity, what is your other ASC persona that you now 'have back'? (in case we cross paths again)

    ALL gone? Everything?

    I wouldn't think that possible based on my understanding of how JiveSoftware works - unless it was a deliberate or accidental act by some administrative entity.

  • by NinjaR01,

    NinjaR01 NinjaR01 Oct 2, 2015 5:19 PM in response to ChitlinsCC
    Level 1 (0 points)
    Oct 2, 2015 5:19 PM in response to ChitlinsCC

    Yep, everything.

    bulldogz20

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 2, 2015 5:27 PM in response to NinjaR01
    Level 5 (7,558 points)
    Notebooks
    Oct 2, 2015 5:27 PM in response to NinjaR01

    That ole thang? I see that a buncha times a day.

    My guess - because it is so wishy-washy about what it states - is that it is invoked at some critical moment that the JavaScripts that run client-side need to get some answer back from the server, else error message display. I see it most often when I am composing a post and the auto-save (once a minute or so) fails to connect to save the work in progress

    Picture 4.png

    Lately, it has been happening when I can see no reason for it to be relevant at all (merely displaying any forum page for example)

     

    go figger

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 2, 2015 5:48 PM in response to NinjaR01
    Level 5 (7,558 points)
    Notebooks
    Oct 2, 2015 5:48 PM in response to NinjaR01

    go here > https://discussions.apple.com/people/bulldogz20/activity

    see this X 5

    Picture 5.png

    YOU cannot delete a post of your own or anyone else's - only Admins (Hosts) can -- OR -- some Host or AppleJiveTeam member spilled their coffee

     

    you may find these useful in the future -

    *thanks to tt2 for these

    MyAuthored 

    MyParticipated 

    MyFollowing 

    MyRecentViews

    ... because you have no past beyond ±06:00 CDT-US today

    although your Bio page sez > Member Since: Jun 28, 2015

     

    Your content pages show only today's stuff - whether your doing, or the 'other' author...

     

    best luck amigo

    ÇÇÇ

  • by Kurt Lang,

    Kurt Lang Kurt Lang Oct 3, 2015 2:24 PM in response to NinjaR01
    Level 8 (37,696 points)
    Oct 3, 2015 2:24 PM in response to NinjaR01

    That one is a known bug in Jive that is also driving the hosts crazy. They're trying to figure out why it keeps appearing so it can be eradicated. I also see that one at least a couple times a day.

  • by seventy one,

    seventy one seventy one Oct 3, 2015 2:41 PM in response to Kurt Lang
    Level 6 (15,098 points)
    Peripherals
    Oct 3, 2015 2:41 PM in response to Kurt Lang

    Me too, Kurt.   I can't work our the relevance but we all know that some words trigger a reaction like that and it may be that a trigger has been unwittingly established ... hence the difficulty in locating it.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 3, 2015 4:36 PM in response to seventy one
    Level 5 (7,558 points)
    Notebooks
    Oct 3, 2015 4:36 PM in response to seventy one

    Howdy "Me too Kurt" and Kurt too

     

    My experiences are firmly pointing at a 'moment' of critical 'failure to communicate' with the server

     

    • JavaScripts running locally on one's device - known as Client-Side Commputing - are how JiveWare operates everywhere it is installed
      • Most modern websites employ this strategy due to the speeds of modern processors and browser capabilities
    • When the JavaScripts ask for a connection to GET something or to SEND something, and cannot make the handshake, they have an IF - THEN routine that returns an error to the script = the script then is written so that it must DISPLAY an error to us, rather than just try again in a second or so.
      • this is not good programming. It would be very easy to make it try some number of times to conclude that there is some severe connection error - THEN throw up the error message (about 10 lines of script by my estimation)
    • the proof of this can plainly be demonstrated when one is composing a reply - and the auto-save feature kicks in at 1 minute intervals
      • the auto-save fails to connect > Big Red Error box at bottom of screen for 5 seconds > one continues until done composing and [Reply] is successful
      • THUS - momentary server connection failure!!


    I can't theorize on why some folks are mistaken for asfahan - that must have no correlation other than both cases cause a Big Red Box Error.


    { there, I said it out loud, so to speak }


    Have a good night , boys

    ÇÇÇ

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