After downloaded OSX El Capitan my Itunes freeze.

When iTunes freezes, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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That would not prevent you from doing what I suggested.

Hi Link

I have the same problem!

My logs:

I'm opening iTunes:

14/10/15 09:13:46,654 iTunes[5320]: ApplePushService: APSConnection being used without a delegate queue

14/10/15 09:13:52,251 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:13:53,008 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:13:54,956 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:00,800 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:01,192 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:01,193 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:02,871 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:05,746 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:24,519 iTunes[5320]: Could not find image named 'NSImage'.

Sing in:

14/10/15 09:14:37,244 ntpd[179]: drift PPM:19.163 -> 18.053

14/10/15 09:14:40,714 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:41,806 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:14:43,771 accountsd[5065]: AIDA Notification plugin running

And the iTunes is freezing. Nothing happens, just frozen 'sing in' window.

14/10/15 09:19:18,134 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:19:18,135 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:19:21,936 com.apple.iCloudHelper[5329]: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

14/10/15 09:19:22,817 CalendarAgent[5078]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

14/10/15 09:19:23,011 com.apple.iCloudHelper[5329]: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

14/10/15 09:19:23,025 CalendarAgent[5078]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

14/10/15 09:19:24,179 com.apple.iCloudHelper[5329]: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

14/10/15 09:19:25,306 com.apple.iCloudHelper[5329]: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

14/10/15 09:19:26,176 CalendarAgent[5078]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]

14/10/15 09:19:26,400 com.apple.iCloudHelper[5329]: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

14/10/15 09:19:26,526 CalendarAgent[5078]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]

14/10/15 09:19:27,356 com.apple.iCloudHelper[5329]: AOSKit WARN: APS timeout encountered (cxn initialization)

14/10/15 09:19:27,359 com.apple.iCloudHelper[5329]: AOSKit WARN: Failed to get response from APSConnection's initialization method(s)

14/10/15 09:19:27,446 com.apple.iCloudHelper[5329]: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

14/10/15 09:19:30,299 apsd[82]: Certificate not yet generated

14/10/15 09:19:30,299 apsd[82]: Unable to send activation record to services, certificate does not yet exist

14/10/15 09:19:30,300 apsd[82]: Certificate not yet generated

14/10/15 09:19:30,446 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:19:31,330 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:19:33,372 apsd[82]: Push provisioning protocol error, push is now disabled

14/10/15 09:19:33,372 apsd[82]: Couldn't find activation record in response dict

14/10/15 09:19:33,391 ManagedClientAgent[5328]: No Device Enrollment record info was found

14/10/15 09:19:33,397 apsd[82]: <APSCertificateManager: 0x7fbfc0d291a0>: Failed to get client cert on attempt 171, will retry in 900 seconds

14/10/15 09:19:34,445 apsd[82]: Hardware SerialNumber "W883508CM22JA" looks incorrect or invalid

14/10/15 09:19:35,520 apsd[82]: Hardware SerialNumber "W883508CM22JA" looks incorrect or invalid

14/10/15 09:19:36,000 kernel[0]: process iTunes[5320] thread 868751 caught burning CPU! It used more than 50% CPU (Actual recent usage: 51%) over 180 seconds. thread lifetime cpu usage 218.340848 seconds, (153.052293 user, 65.288555 system) ledger info: balance: 90010018211 credit: 166602136923 debit: 76592118712 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 176396387032

14/10/15 09:19:36,314 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[5330]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

14/10/15 09:19:36,316 ReportCrash[5330]: Invoking spindump for pid=5320 thread=868751 percent_cpu=51 duration=177 because of excessive cpu utilization

14/10/15 09:19:36,612 apsd[82]: Hardware SerialNumber "W883508CM22JA" looks incorrect or invalid

14/10/15 09:19:37,657 apsd[82]: Hardware SerialNumber "W883508CM22JA" looks incorrect or invalid

14/10/15 09:19:38,731 apsd[82]: Hardware SerialNumber "W883508CM22JA" looks incorrect or invalid

14/10/15 09:19:57,645 spindump[1805]: Saved cpu_resource.diag report for iTunes version 12.3 (12.3.0.44) to /Library/Logs/DiagnosticReports/iTunes_2015-10-14-091957_katherine-ogurtsovas-m acbook-pro.cpu_resource.diag

14/10/15 09:21:10,791 networkd[153]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "(null)" UserInfo={kCFGetAddrInfoFailureKey=8}

14/10/15 09:21:11,653 navd[3778]: NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, 100005)

14/10/15 09:21:11,660 navd[3778]: PBRequester failed with Error Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo={NSURLErrorFailingURLPeerTrustErrorKey=<SecTrust 0x7fde684adc70 [0x7fff7079d890]>, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorDomainKey=3, _kCFStreamErrorCodeKey=100005, NSErrorPeerCertificateChainKey=(

"<SecCertificate 0x7fde684d4700 [0x7fff7079d890]>",

"<SecCertificate 0x7fde684dc740 [0x7fff7079d890]>",

"<SecCertificate 0x7fde685c3cb0 [0x7fff7079d890]>"

), NSUnderlyingError=0x7fde684c3280 {Error Domain=kCFErrorDomainCFNetwork Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo={NSErrorFailingURLStringKey=https://gsp10-ssl.apple.com/use, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFNetworkCFStreamSSLErrorOriginalValue=100005, kCFStreamPropertySSLPeerCertificates=(

"<SecCertificate 0x7fde684d4700 [0x7fff7079d890]>",

"<SecCertificate 0x7fde684dc740 [0x7fff7079d890]>",

"<SecCertificate 0x7fde685c3cb0 [0x7fff7079d890]>"

), _kCFStreamPropertySSLClientCertificateState=0, kCFStreamPropertySSLPeerTrust=<SecTrust 0x7fde684adc70 [0x7fff7079d890]>, NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., _kCFStreamErrorDomainKey=3, NSErrorFailingURLKey=https://gsp10-ssl.apple.com/use, _kCFStreamErrorCodeKey=100005}}, NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://gsp10-ssl.apple.com/use, NSErrorFailingURLStringKey=https://gsp10-ssl.apple.com/use, NSErrorClientCertificateStateKey=0}

14/10/15 09:21:11,723 sandboxd[5181]: ([3778]) navd(3778) deny file-read-data /Users/katherineogurtsova/Library/Preferences/com.apple.security.revocation.pli st

14/10/15 09:21:11,730 sandboxd[5181]: ([3778]) navd(3778) deny file-read-data /Users/katherineogurtsova/Library/Preferences/com.apple.security.revocation.pli st

Could you, please, somehow help me or just give me a clue what is happening?

I am having the same issue as above and apple are saying the mac needs to go into a apple store as

the update has wiped out my serial number as well... ahhhhh!!!

So, the issue is Serial number, isn't it?

4/10/15 09:19:36,612 apsd[82]: Hardware SerialNumber "W883508CM22JA" looks incorrect or invalid

very bizarre...

Take a look under the apple logo in the corner at about this mac .. check if your serial number is in there or

if it says unavailable, the technicians on the support line are very helpful but have had to go off and have a

meeting later today as they do not know why my serial number has disappeared.. very frustrating!!

I have my Serial Number in place...

I'm having a cascade of problems with iTunes 12.3 (iMac 27" late 2009, OS X El Capitan 10.11). This morning I find that iTunes has duplicated all my playlists, which has happened before with version 12.0 and/or 12.1. The duplicate playlists have greyed out songs in them, though. Today iTunes is unresponsive. It's frozen, with the iCloud icon upper right shows a flash sign. And yet I can still play songs through the Remote app on my iPhone. The last message, in particular, about iTunes being 'caught burning CPU!', sounds ominous. I'm not taking it literally, but it does some seem that something's fundamentally wrong.

Console has the following messages, which I've seen before. Right after restarting iTunes I got the message:

22-10-15 08:31:00,262 iTunes[9972]: GVA warning: failed to get a service for display id: 4128828

This message is repeated voor id's 4128829, 4128830, 4128831.

After that I got:

22-10-15 08:31:43,112 iTunes[9972]: ApplePushService: APSConnection being used without a delegate queue

And:

22-10-15 08:32:05,940 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.9974) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

22-10-15 08:32:05,942 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.9974) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Then I got:

22-10-15 08:32:34,103 iTunes[9972]: Could not find image named 'NSImage'.

22-10-15 08:42:42,000 kernel[0]: process iTunes[9972] thread 3592340 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

I'm completely at a loss, here, so any help would be greatly appreciated.

Rob

Hi, Could you tell me if you got this sorted and how? I have just downloaded el capitan and couldn't get in to the app store. After looking on here, I notice that my serial number is unavailable as well. Thank you.