El Capitan Mail

After upgrading to El Capitan I relaunched Mail and it spent some time rebuilding mailboxes and conversations, but when the thing finally launched it keeps asking to set up a new email account and all my email is missing from the app. It hasn't been deleted, I can see it in my Library (there is a Milbox folder with some Mail and two other folders V2 and V3), but Mail won't open any emails, either.


Neither can I access 'Preference" (Greyed out) or some other menu items.


How can I get Mail to play nicely? Thanks


John

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 2, 2015 8:31 AM

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13 replies

Oct 2, 2015 8:49 AM in response to JohnFreemanUK

Can I try that again, in English?

After upgrading to El Capitan I relaunched Mail and it spent some time rebuilding mailboxes and conversations, but when the thing finally launched it kept asking to set up a new email account. So I entered my little used Apple Mail info to get past that problem - only to find all my email is missing from the app.


It hasn't been deleted, I can see it in my Library (there is a Mailbox folder with various folders inc. "Lost+Found" some Mail and two other folders V2 and V3), but Mail won't open any emails, either.


Neither can I access 'Preferences" (Greyed out) or some other menu items and there's also a header message in the app saying mail is "read only"



Does anyone have any suggestion here on how can I get Mail to play nicely? Thanks.


(And yes, I really, really should have waited a while for "bugs" to be resolved despite Apple's public beta testing etc...)


Any help/suggestions appreciated. Delete plist preferences? If so, which ones?


Thank you


John Freeman

Oct 2, 2015 8:57 AM in response to JohnFreemanUK

I have a related problem on my iMac. Curiously, it is not an issue on my MacBook.

My Mail locks up very shortly after it is launched. It is not possible to scroll through downloaded mails, create new mail or to use the Apple mouse to direct any mail aspect. The lockup is temporarily relieved by quitting Mail and then re-launching. However, this fix lasts a very brief time before another lockup occurs.

It seems like a Settings issue but no changes were made on either computer.

Oct 5, 2015 10:30 AM in response to JohnFreemanUK

Hi John, I had a similar problem with all my emails. I had lost all the sub-folders in 'on my Mac' and tried all the other solutions that had been offered - the subfolders is where I sort all my main - in short I was knackered and panicked. I then stumbled across a solution that worked for me. This has bought back all my accounts and all my subfolders.


1. I removed and reinstalled all my mail accounts which bough back all mail that is on the email system.


To reinstall all subfolders in Mail - on my mac:


1. I created a new Mailbox called 'Test' which showed under On my Mac.

2. I opened Finder and navigated to Library

3. Under Mail I found the folder in V2 or V3 which had the folder named 'Test' (mine was in V3)

4. I then copied one of my missing folders that I had found under Mailboxes in V3 into this same folder.

5. I then deleted all the files named - envelope which forced a rebuild of the entire mailbox and it worked.

6. Once I had proven it worked for one I repeated steps 4 & 5 with all the missing folders and my on-my-mac had rebuilt perfectly.

7. You don't have to do them one at a time but can do them all in one go.


I hope this helps either you or anyone else who had the same problem as I did.

Please note: I'm no expert so I cannot guarantee this is a 100% fault free solution - that said it is 24 hours now and everything appears fine.


Good luck all.

Oct 14, 2015 7:47 AM in response to JohnFreemanUK

DDon't ask me exactly how I did this but was messing around in Apple mail having tried and failed many things to get mail boxes back when I stumbled across Apple connection doctor. I double clicked on the diagnostics which showed red dot and connection failure telling me to check password and user name which I'd done before. This time the account details came up though some lines still not bold and i noticed the password missing. Put it in and a few moments later everything came back !!

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