amatern

Q: El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new installation of the OS

I upgraded my Mac Book Pro (Retina, 13-inch, Mid 2014) to OS X El Capitan (Version 10.11) yesterday, and now I'm getting frequent iCloud error messages:

 

This Mac can't connect to iCloud because of a problem with "myusername@gmail.com"  Open iCloud preferences to fix this problem.

 

Screen Shot 2015-10-02 at 10.57.39 AM.png

 

 

I enter my password, and get no response.

iCloud, OS X El Capitan (10.11)

Posted on Oct 2, 2015 8:04 AM

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Q: El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new ins ... more

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  • by Eric Root,

    Eric Root Eric Root Nov 14, 2015 2:52 PM in response to NotExiled
    Level 9 (71,222 points)
    iTunes
    Nov 14, 2015 2:52 PM in response to NotExiled

    In the Advanced tab, uncheck Automatically detect and maintain account settings.

  • by flapbreaker,

    flapbreaker flapbreaker Dec 5, 2015 11:51 AM in response to amatern
    Level 1 (4 points)
    Dec 5, 2015 11:51 AM in response to amatern

    I had the same problem on my Mac.  I reset my keychain password (used the same one) and the problem seems to be resolved for now.  Here's a link on reseting the password.   OS X: Keychain Access asks for keychain "login" after changing login password - Apple Support

  • by ser944,

    ser944 ser944 Dec 6, 2015 2:16 AM in response to flapbreaker
    Level 1 (0 points)
    Dec 6, 2015 2:16 AM in response to flapbreaker

    Thanks for the council but do not work, is not my problem, the message that appear to me and this: The session of the musical bookcase has expired. To connect, you approach with the ID Apple and the Password.

    Il messaggio è in italiano: La sessione della libreria musicale è scaduta. Per riconnetterti, accedi con l’ID Apple e la Password.

     

    GRAZIE

     

    Il giorno 05 dic 2015, alle ore 20:51, Apple Support Communities Updates <discussions-updates@apple.com> ha scritto:

     

     

    Apple Support Communities

    flapbreaker <https://discussions.apple.com/people/flapbreaker?ac_cid=tw123456> has posted in the iCloud on my Mac community.

    El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new installation of the OS <https://discussions.apple.com/message/29420643?ac_cid=tw123456#29420643>

    I had the same problem on my Mac.  I reset my keychain password (used the same one) and the problem seems to be resolved for now.  Here's a link on reseting the password.   OS X: Keychain Access asks for keychain "login" after changing login password - Apple Support <https://support.apple.com/en-us/HT201609>

    To post a reply, go to the discussion <https://discussions.apple.com/message/29420643?ac_cid=tw123456#29420643> in Apple Support Communities.

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  • by Sergey-A,

    Sergey-A Sergey-A Dec 9, 2015 9:08 AM in response to amatern
    Level 1 (0 points)
    Dec 9, 2015 9:08 AM in response to amatern

    Hi All,

    I'm having the same issue. MBP 15" Retina 2013.

    Clean installation of 10.11.2, when I opened System Preferences -> iCloud I got the same error message. It accepted my password, however after that every 15 sec or so an error message from CloudKeyChainProxy appears in system logs. It trys to "sync all peers" and fails becuase "domain not found". Seems that my keychain is not synchronized with other devices as a result.

    Apple please fix this!

  • by Ashraf's MAC,

    Ashraf's MAC Ashraf's MAC Dec 19, 2015 2:59 AM in response to amatern
    Level 1 (0 points)
    Dec 19, 2015 2:59 AM in response to amatern

    I had this issue after updating my MAC Book Pro, now it has been solved by login to my ICloud, then changing the Keychain "Security Code" which consists of 4 digits. the new Security Code consists of 6 digits, and this is the same in iPhone after updating to IOS9.

     

    try to change your Security Code in Keychain and this may be the solution to your problem.

    GoodLuck.

  • by selfuntitled,Helpful

    selfuntitled selfuntitled Dec 24, 2015 1:16 PM in response to amatern
    Level 1 (5 points)
    Dec 24, 2015 1:16 PM in response to amatern

    I ran into this problem as well, and did manage to fix it using hints from other people here.

     

    It looks to me like after the upgrade, OSX can no longer verify the validity of the iCloud TLS certificate.  And as a result, fails to connect.  It tries to fix the problem by installing a new root certificate (no idea why Apple doesn't bundle this with the OSX upgrade!)

    The bug is that, instead of prompting you for the keychain access necessary to install the root certificate, it's erroneously prompts for your icloud password again and then fails to validate the iCloud certificate and connect.

     

    What I did -

    1. Open your keychain.
    2. Click on system roots in the left sidebar
    3. Click on the lock in the upper right-hand corner
    4. Enter the password you use to log into your system
    5. Open system preferences => iCloud
    6. Click the prompt to enter your password at the top of the window.

     

    That fixed it for me.

  • by yuriyfirst,

    yuriyfirst yuriyfirst Dec 24, 2015 1:42 PM in response to roberto274
    Level 1 (0 points)
    Dec 24, 2015 1:42 PM in response to roberto274

    HI! I have the same problem, it happened after restoring a backup on my iPhone 6S Plus. Next I found this message, I am trying to sing out and sign in, trying to delete some files. Actually I am trying to restore whole system, and after I am trying to sign in my freshly installed OS X El Captain in my MacBook Pro Retina 15" 2015 Late, I am woundert, what is going on to Apple , this issue 99% from Apple iCloud side, not from ouers side. No Steve No quality. I am a pro like user, starting from 2006, I have some programming skills on objective c, so it means that I am not an sttuped person how do not recognize how to use icloud. All my devices are working good, but Mac's problem with iCloud is annoying, and additionalt to this probmel, Safari won't sync all bookmarks, after restore OS X, just about 10% of all them, which I have on other associated with this Apple ID. ((

  • by Harwid,

    Harwid Harwid Dec 25, 2015 8:51 AM in response to amatern
    Level 1 (0 points)
    Dec 25, 2015 8:51 AM in response to amatern

    I had the same problem.  Turns out there was a pending request to another device for approval of my keychain - which I could not longer approve.  I logged out, restarted, quickly unchecked keychain on my icloud preferences.  This seems to of fixed it.  I then recheck the keychain and approved from another device.

     

    Good luck.

  • by moabmatt,

    moabmatt moabmatt Dec 26, 2015 12:15 PM in response to Just hanging
    Level 1 (15 points)
    Dec 26, 2015 12:15 PM in response to Just hanging

    Thank you for the suggestion!  I had tried signing out and then back in from the <iCloud> option in Systems Preferences to no avail.  However, when I did the same through <Internet Accounts> it solved the problem.

     

    It might be worth mentioning that this deleted all of the contacts, calendar, reminders, etc. information on my computer before replacing it.  I was comfortable trying this since I had everything backed up previously.  As always, make sure you have a backup of your information before deleting....just in case.

  • by jenniferfromnorth port,

    jenniferfromnorth port jenniferfromnorth port Dec 27, 2015 12:16 PM in response to lbaleme
    Level 1 (10 points)
    Dec 27, 2015 12:16 PM in response to lbaleme

    Did he happen to say what the problem was and/or how he was able to fix it?

  • by mcarels,

    mcarels mcarels Dec 28, 2015 7:34 AM in response to amatern
    Level 1 (0 points)
    Dec 28, 2015 7:34 AM in response to amatern

    This is very annoying!  Following for a fix.

  • by chasan,

    chasan chasan Dec 29, 2015 12:07 AM in response to selfuntitled
    Level 1 (10 points)
    Dec 29, 2015 12:07 AM in response to selfuntitled

    Thanks! I think it also fixed the problem for me. I'll wait a day at least to be sure it doesn't comes back.

  • by NH Ranger,

    NH Ranger NH Ranger Dec 29, 2015 10:30 AM in response to amatern
    Level 1 (9 points)
    iCloud
    Dec 29, 2015 10:30 AM in response to amatern

    I was having a similar problem on Yosemite. I called Apple Tech Support, spent some time with the original contact, who then kicked me on up the ladder to a "senior advisor". She had me go into system preferences - icloud and uncheck the box next to keychain. That fixed the problem.

  • by dwighte.frye,

    dwighte.frye dwighte.frye Jan 15, 2016 11:45 PM in response to selfuntitled
    Level 1 (0 points)
    Jan 15, 2016 11:45 PM in response to selfuntitled

    Brilliant! I've been trying to find a solution for this for a couple of months now, and this worked a treat. Thank you very much.

  • by borealalaska,

    borealalaska borealalaska Jan 23, 2016 9:13 AM in response to jlrodgersjr
    Level 1 (0 points)
    Jan 23, 2016 9:13 AM in response to jlrodgersjr

    Thanks! I don't know how you found out with you solved my problem.

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