buddysat

Q: El Capitan will not restart or shut down.

El Capitan will not restart or shut down after I installed it on my MacBook Pro.  It simply hangs up and does nothing and I have to manually shut down by holding the power button down.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 2, 2015 8:53 AM

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Q: El Capitan will not restart or shut down.

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  • by JLSELWYN,

    JLSELWYN JLSELWYN Oct 6, 2015 10:36 PM in response to buddysat
    Level 1 (3 points)
    Oct 6, 2015 10:36 PM in response to buddysat

    I have the same issue on my MBP 2012 Retina.

    Can't shut down nor restart (unless manually) -- ALSO, certain USB devices don't work. My superdrive and USB Blue Yeti mic don't work, however external drives DO work, strangely.

     

    I've done 4 re-installs. Reset P Ram, SMC, etc.

    Talked to 3 agents by phone on Apple Support. Taken it to Apple store for a complete reformat and reinstall.

    The same problems remain. Everyone is stumped.

     

    Based on this thread, this seems to be a known bug.

    Except I have the extra headache of USB malfunctions.

     

    So very, very, very frustrating. Any other ideas?

     

    My thread: El Capitan Bugs: USB Ports Not working + Shut down / Restart Problems

  • by nerokerr,

    nerokerr nerokerr Oct 7, 2015 2:26 AM in response to nerokerr
    Level 1 (5 points)
    Oct 7, 2015 2:26 AM in response to nerokerr

    I think I might just try a reinstall, as I'm also having an unrelated problem with waking from hibernation... This install has had a long life. Started on a 2010 MBP with Snow Leopard, upgraded to Mountain Lion, got moved to an SSD, the SSD moved to a 2012 MBP, and then upgraded to El Capitan. The wake from hibernation issue started after moving the drive from the 2010 to 2012. I knew it was a risk to just move the drive into another computer rather than reinstall, but that seemed to be the only issue, which I didn't even realize was a problem for a while. This reboot/shutdown/logout issue only came up in El Capitan. The 2010 has since gotten a clean install of Yosemite, set up to use, and then almost immediately an upgrade to El Capitan. It's running fine.

  • by lon247,

    lon247 lon247 Oct 10, 2015 6:40 AM in response to buddysat
    Level 1 (0 points)
    Oct 10, 2015 6:40 AM in response to buddysat

    I'm having a similar issue.  Everything appears to shutdown or sleep correctly - screen goes black and lights are off, however it only wakes after a hard shutdown holding the power button and hitting it again.  I can tell it's not fully shutdown because I've been unplugging the power at night and when I do my hard reset in the morning 30% of the power has been drained.

     

    I've tried resetting SMC / PRAM, force quitting finder.   All started since updating to El Capitan.  Macbook Retina mid-2012.  Help?

  • by JLSELWYN,

    JLSELWYN JLSELWYN Oct 10, 2015 8:54 AM in response to lon247
    Level 1 (3 points)
    Oct 10, 2015 8:54 AM in response to lon247

    It took a drive reformat and reinstalling all my apps from scratch to fix my issues.

     

    Re: El Capitan Bugs: USB Ports Not working + Shut down / Restart Problems

  • by nerokerr,

    nerokerr nerokerr Oct 10, 2015 10:11 AM in response to JLSELWYN
    Level 1 (5 points)
    Oct 10, 2015 10:11 AM in response to JLSELWYN

    I tried to reinstall the OS without reformatting from Recovery... no luck. So I reformatted and did a clean install, and then migrated only my User account and Other files and documents from my Time Capsule. After 15+ hours to move 600GB, this was successful! Both my restart and hibernation problems were solved. Then I migrated my Applications (another 5+ hours), and the restart problem returned. I tried another migration of just my User account again, to see if it wiped the previous Applications migration, but it didn't. Another 15+ hours wasted. I tried deleting all the Applications, but no luck. So now I've reformatted again, starting another reinstall, and will only migrate my User account and data, and reinstall all applications. Will report back after another day of waiting...

  • by Gunhawk,

    Gunhawk Gunhawk Oct 14, 2015 1:06 AM in response to nerokerr
    Level 1 (0 points)
    Oct 14, 2015 1:06 AM in response to nerokerr

    Hi,

     

    I have very much the same problem. I tried also the creation of a new account and use it to shut the machine down successfully. When rebooting into my old account, I was able to successfully shut the system down using my old account for a while, but now the problem seems to be back as before :-(

     

    Do you use some kind of a Managed Environment i.e. running a MDM system?

  • by Saint_Benjamin,

    Saint_Benjamin Saint_Benjamin Oct 15, 2015 7:46 PM in response to buddysat
    Level 1 (0 points)
    Oct 15, 2015 7:46 PM in response to buddysat

    I just installed El Capitan & it is doing the same thing on my home computer (iMAC). Oddly, on my work computer (MACbook Pro) it shutdown just fine.. Strange. Apple, please help.

  • by perlentaucher,

    perlentaucher perlentaucher Oct 18, 2015 4:57 AM in response to buddysat
    Level 1 (0 points)
    Oct 18, 2015 4:57 AM in response to buddysat

    I used the maintenance software ONYX to delete Boot-Caches and repair user permissions. That seems to help ...

  • by Gweeto,

    Gweeto Gweeto Oct 19, 2015 7:30 PM in response to buddysat
    Level 1 (4 points)
    Oct 19, 2015 7:30 PM in response to buddysat

    I had the same issue where if I tried to reboot it would hide everything but the Dock and just freeze.  I followed the instructions by GSfromNL in the following post https://discussions.apple.com/message/29038473

    The post I am referring to has the following instructions:

    ...

    From OWC and edited by me:

    1) Open Terminal in /Applications/Utilities

    2) Enter "system_profiler SPExtensionsDataType > ~/Desktop/kextList.txt" without the quotes and hit return (this will take a short while to run).

    ....

     

    This did not appear to work for me at first.  I moved all the "Not Signed" kext files to the unsupported directory as suggested, rebooted from terminal, and then tried to reboot from menu and it still froze.  So I moved the kext files back and did a reboot from terminal.  When I did that reboot I got a pop-up message for each of the kext files I moved back (5 for me) saying they were not installed properly and would have to be reinstalled.  After that it rebooted.  And now I can reboot from my Apple->Restart menu again.  The one thing I noticed still is that it seems to take longer on the black screen before you hear the distinctive reboot sound.  But it is rebooting.  5 times in a row before posting this.

  • by michael0662,

    michael0662 michael0662 Oct 21, 2015 9:48 AM in response to buddysat
    Level 1 (0 points)
    Oct 21, 2015 9:48 AM in response to buddysat

    Same problems here on iMac27 (late 2012), MacMini 2013, MacBookPro 2014.

    iMac and MBP got a clean install.

     

    The only Apps i'm using are OneDrive and PopClip. That's it.

    Shutdown hangs and hangs and ..... Power off forced. On all 3 machines. Now I will test a macBook Air 2014 and i'm expecting the same problems.

     

    Killing Finder before shutdown sometimes helps.

     

    Never had problems like this with Yosemite.

  • by reibermix,

    reibermix reibermix Oct 21, 2015 1:54 PM in response to buddysat
    Level 1 (0 points)
    Oct 21, 2015 1:54 PM in response to buddysat

    I have the same problem. Choose shutdown, restart or logout in finder, this action crashes the app but not turn off, restart the HW.

    I tryed to delete the file com.apple.SoftwareUpdate.plist (in \Library\Preferences) and move to table the file com.apple.SoftwareUpdate.plist.lockfile (in the same directory) and the shutdown command works fine but the restart and finaly session not work.

    Too is not possible to restart the Finder.

     

    The Apple Inc. have much answers to response about the latest OS versions.

     

    My mac:

    OS X EL Captain 10.11

    Macbook Pro (13-inch, 2012)

    2,5 Ghz Intel Core i5 Processor

    16GB 1333 MHz DDR3

    Intel HD Graphics 4000 1536 MB

  • by Marcel K,

    Marcel K Marcel K Oct 25, 2015 9:15 AM in response to buddysat
    Level 1 (0 points)
    Oct 25, 2015 9:15 AM in response to buddysat

    Same issue here, MBP mid 2012.

    Never had this issue before El Capitan. Tried the NVRAM and SMC reset as per instruction from apple support, no joy.

  • by LinsaQ,

    LinsaQ LinsaQ Oct 25, 2015 10:12 AM in response to Marcel K
    Level 1 (0 points)
    Oct 25, 2015 10:12 AM in response to Marcel K

    This problem actually began a few months ago with Maverick. I figured it would work out when I did a clean install of El Capitan — but no! I have to admit that after the clean install I brought everything back from my TimeMachine backup. I now have the terminal reboot and shutdown commands saved in Notes so I can easily cut and paste. I've since tried just about every idea found online and nothing has worked. Next I figure I will try another clean install and only drag and drop what I need & totally reinstall applications. Not looking forward to it. I'd feel better if I knew it would solve the problem.

  • by JLSELWYN,

    JLSELWYN JLSELWYN Oct 25, 2015 10:34 AM in response to LinsaQ
    Level 1 (3 points)
    Oct 25, 2015 10:34 AM in response to LinsaQ

    Yeah... the ONLY thing that worked for me was a total reinstall with drag and drop file recovery. Annoying, but it did work.

    Good luck!

  • by LinsaQ,

    LinsaQ LinsaQ Oct 25, 2015 12:26 PM in response to buddysat
    Level 1 (0 points)
    Oct 25, 2015 12:26 PM in response to buddysat

    After I wrote my post earlier today I did a bit more research, which lead me to opening the Console — I noticed a lot of crashes reported & also the name of an app I had installed — CleanMyDrive. I love the little app, it docks on the menu bar, shows all the drives attached and home much space is used/free. It is one of those apps that runs in the background and does not appear when listing all running apps. I quit it and, surprised, my Mac shutdown. Upon further research I saw that the app had not been updated since Yosemite. Something in a later update of Maverick must have caused the problem which persisted into El Capitan. While I am sure this little app is not causing the problem for others, I do suggest rooting around to see if some background app might be refusing to quit and thus creating the shutdown problem.

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